Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(5,723 Reviews)
Rating breakdown 5,723 reviews
5 Stars
4,751
4 Stars
694
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
637 out of
730)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1
This phone, Z-FOLD7, is my 4th in the FOLD series
on August 23, 2025
Posted by: Imdeafashell
[This review was collected as part of a promotion.] Regardless of any AI or A.I. in any device I've used so far including, Sorry can't say,ALL the Big Ones, most important is the interface between me and my phone! (Regardless of device, S24U, Fold,) and it's been the best with my Fold6.
So far the transfer of the Big Everything was 2 disaster in a row.
And Now the Front Screen on my Brand New Phone is dead!😵💫
So far the transfer of the Big Everything was 2 disaster in a row.
And Now the Front Screen on my Brand New Phone is dead!😵💫
Value
1
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for your feedback! We love to see that you are enjoying the Galaxy AI features of the Fold7. To better assist you with any concerns you’re encountering, we’d like to gather some additional information. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Samsung Support so we can work together to enhance your experience with your Z Fold7. Your satisfaction is very important to us! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and seamless multitasking
on August 24, 2025
Posted by: Good2go
[This review was collected as part of a promotion.] This is my daily gaming,streaming and working phone. The slim design make portability a breeze. Galaxy AI helps me draft emails and edit photos on the fly. I'd be lost without my Galaxy Fold 7.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy Z Fold 7
on July 27, 2025
Posted by: Love2Samsung
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is Samsung's latest foldable smartphone and it is easily the best one yet. It's insanely thin, light, and powerful, while borrowing the 200mp camera from the S25 Ultra, and somehow still packing the same size battery inside.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 26, 2025
Posted by: Exalted1
[This review was collected as part of a promotion.] This is my 3rd fold and the best fold so far. I have a busy work schedule and the multitasking on the fold 7 saves ne a lot if valuable time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 5, 2025
Posted by: Jon8820
[This review was collected as part of a promotion.] It's amazing just like my s24 ultra except actually thinner and lighter. They finally got the cover screen to a good size so it's actually usable folded. Overall best phone I ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't remove important features
on July 26, 2025
Posted by: Wd35
Such a mistake taking away s pen support. You should have made another model for it for those that care more about thinness vs having a very functional tool for the tablet size. Most of initial fold owner im sure were note users. Do you know how long we have been using pens?
Features
2
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your passion for the S Pen! The Z Fold7 is designed with versatility in mind, providing a premium experience in a sleek design. Whether it is folded or unfolded, the Galaxy Z Fold7 exceeds expectations. With an expanded 21:9 cover screen and an even sleeker design, it is easier to hold than ever before. We understand that not everyone prioritizes thinness the same way, and we’re constantly listening to our community's feedback to enhance your experience. Your loyalty as a long-time Note user is invaluable, and we hope to continue meeting your needs in future innovations. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
It doesn't open completely.
on July 26, 2025
Posted by: nrafa
from Deer Park
Expertise:Intermediate
Very nice but... it doesn't open completely flat..
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
We appreciate your candid feedback regarding the Galaxy Z Fold7! It's great to see that you think the phone is very nice. We understand your concern about it being completely flat when opened, which may be related to the hinge housing. Our Armor Flex Hinge is designed to protect your device during both folding and unfolding. We value your insights as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Not durable
on February 28, 2026
Posted by: Tony
from Reno NV
Expertise:Expert
Part of buying a product is the after purchase service. It's part of the price we pay. That is why I don't recommend any of their products when there are better options. Buyer be aware.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R, March 2, 2026
Hello Tony,
Thank you for sharing your perspective. After-purchase support is a vital part of the ownership experience, especially when investing in a device like the Galaxy Z Fold7. At Samsung, we highly value customer support, which is why we have implemented our warranty program and additional options such as Samsung Care+.
Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We truly appreciate feedback like yours, as it helps strengthen product development and enhance the overall Galaxy ownership experience. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your perspective. After-purchase support is a vital part of the ownership experience, especially when investing in a device like the Galaxy Z Fold7. At Samsung, we highly value customer support, which is why we have implemented our warranty program and additional options such as Samsung Care+.
Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We truly appreciate feedback like yours, as it helps strengthen product development and enhance the overall Galaxy ownership experience. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US