Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(6,590 Reviews)
Open Ratings Snapshot
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product. 
(
651 out of 748
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
upgraded from note 22 ultra
on February 12, 2026
Posted by: bert
from CT
Expertise:Intermediate
Verified Purchase:Yes
Happy w the phone about the same size as my note 22, good quality I did get a case to protect it, not cheap but I travel i need a large screen on the go, useful for work and leisure
also does connect well w my frame tv at home
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R, February 17, 2026
Hey there bert,
Thank you for sharing your experience with the Galaxy Z Fold7. Transitioning from the Note series to a foldable device combines productivity, creativity, and portability effectively. The Z Fold7 provides a large immersive display that supports multitasking, document review, and entertainment on the go. It's great to hear how well the Z Fold7 fits into your daily routine. Thank you for being part of the Samsung community.
-Ty

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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrendous camera seal
on September 8, 2025
Posted by: Maco dela Roga
from Orlando, FL
Expertise:Expert
Verified Purchase:Yes
Terrible camera seal, I live in Florida and just to have it in my pocket all the sweat condensation was inside of the cameras
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate your feedback about your experience with the Galaxy Z Fold7. The Z Fold7 allows you to capture stunning, high-resolution shots with our powerful 200MP camera, perfectly paired with the ProVisual Engine. The impressive 200MP Ultra camera is a recent addition to the Galaxy Z Fold Series and improves your photography experience. We understand that living in Florida, where humidity levels are high, can lead to condensation on the camera. When devices are exposed to warm, moist air, it can sometimes cause the lenses to fog up, especially if the device has recently been in a cooler environment. To help prevent this, please ensure that you keep your device dry and wipe off any moisture. We truly value your input, as it helps us improve. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Upgrade
on August 5, 2025
Posted by: Brian67
[This review was collected as part of a promotion.] I upgraded from the z fold 4 to the 7. The wider and thinner design is impressive. I use the phone for streaming videos andplayinggames. The camera upgrade is noticeable and I love using Galaxy AI to enhance my photos and removing background noise from sound recordings.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Too expensive for less value
on September 15, 2025
Posted by: Russ
Expertise:Expert
Verified Purchase:Yes
No external card support, no pen feature, inner screen doesn't last more than a year, planned obsolescence
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Russ. We truly appreciate your honest feedback. While the S Pen is a valuable part of the Galaxy lineup, our top priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. We aimed to maximize portability, which we believe is key for this generation of devices. Regarding the durability of the screen, the Cover Screen on the Galaxy Z Fold7 has been upgraded with Corning® Gorilla® Glass Ceramic 2, which provides a more durable display while maintaining excellent clarity. This is the first Z Fold model to feature this innovative glass. Additionally, the back glass is made of Corning® Gorilla® Glass Victus® 2, ensuring high durability. The Galaxy Z Fold7 is also IP48-rated for water and dust resistance, enhancing its reliability in everyday situations. We want to assure you that Samsung offers a 12-month limited warranty for manufacturer's defects. You can also explore Samsung Care+ for additional coverage on eligible devices, which provides extended protection and extra support. To enhance your storage experience, we encourage you to utilize Samsung Cloud. This service provides a secure way to back up your data and access it across your devices, helping you make the most of your device's storage capacity. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I really dont care for this phone.
on December 28, 2025
Posted by: Annoyed
from Texas
Verified Purchase:Yes
I really dont care for this phone. I forget to open it and when i do it doenst keep the same video on mew screen. I miss the pen and regrest getting this phone
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R, December 30, 2025
Hello there,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty

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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
not impressed
on July 25, 2025
Posted by: dafx
honestly im not impressed. they used to be so innovative and now it feels like they are just catching up and playing it safe.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 28, 2025
Thanks for sharing your honest feedback on the Galaxy Z Fold7! We always appreciate getting insights from our customers. We see that your experience hasn't gone as planned so far. The Z Fold7 comes with a bevy of new features and improvements that we're sure you'll love. The Z Fold7 comes with a range of new features and improvements that we're confident you'll love. For the first time on a Galaxy Z Fold device, the Z Fold7 boasts a powerful 200MP camera, allowing you to take stunning, high-resolution photos. Our next-generation ProVisual Engine enhances color and detail for improved clarity. You can also edit your pictures using AI Photo Assist on the big screen for a truly immersive experience. Plus, it features the biggest screen and the most advanced next-gen Snapdragon® mobile processor available on a Galaxy Z Fold. Once again, appreciate your feedback. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective phone
on September 9, 2025
Posted by: W W 2
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Defective phone with no effort to resolve quickly.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback regarding the Galaxy Z Fold7. We would like to understand the specifics of your experience so we can assist you better. Please note that Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. Please reach out to us at Samsung Support so we can help enhance your experience. If you have any other questions or concerns, feel free to contact us as well! Best regards, Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lack of S-Pen Capability!
on July 27, 2025
Posted by: AJ B
from California
Expertise:Intermediate
S-Pen is in no way support in the Z Fold . Not even my old pens for my other Z Folds will work I purchased my other Z Folds so I could take notes at meetings when electronic recordings were not allowed. So now there is no longer a need to but a Z Fold ever again!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, AJ. We really appreciate your feedback regarding the lack of S Pen support. We understand how important the S Pen feature has been for users like you who value taking notes in meetings. While the Z Fold7 offers many innovative features and a stunning display, we recognize that not having S Pen compatibility may be disappointing for some. Your insights are invaluable as we continue to evolve our products. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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