Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
3
Ok, needs the spen
on August 6, 2025
Posted by: emem231
[This review was collected as part of a promotion.] I like having galaxy ai, phone slight and responsive but the spen support being gone makes it much less functional sadly.
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We truly appreciate your feedback. It's great to see that you like having the Galaxy AI features. While we understand the importance of the S Pen, our focus with this latest model was to provide the slimmest and lightest Galaxy Z experience possible, enhancing overall portability. We believe that this design allows you to carry your device more easily and enjoy its features more conveniently. Your input is invaluable as we continue to innovate and improve our products! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Fold 7 Classy
on August 17, 2025
Posted by: Svt2008
[This review was collected as part of a promotion.] I have been in love with the Galaxy Folds since I first saw the Fold 1, did not purchase one till the Fold 5 was released, since I found out the Note line would no longer be build. So kept my Note 20 till I found another phone that caught my attention. So I preordered the Fold 5 and I was satisfied, unique, classy and how it turns necks when seen open. I knew I has found my next phone line. Now I have my Note 20, Fold 5 and Fold 7. Also preordered the Fold 7 and people think Im rich for having such phone 😂, it is pricy no lie but I think its worth having such classines
Value
5
Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy z fold7
on September 26, 2025
Posted by: Chrisking
[This review was collected as part of a promotion.] This galaxy is a no good phone it's constantly blinks out and always lacking the screen
Value
1
Response from Samsung USBy R&R, September 26, 2025
Hello there Chrisking, Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate hearing from Fold users as it helps us understand their real-world experiences. Designed to bring a laptop-like experience into your pocket, with its large display, powerful multitasking capabilities, and advanced camera system, your feedback reminds us how important it is to keep evolving the Fold series to meet everyday needs. Please note, Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers continued protection and support. We have partnered with uBreakiFix as an authorized repair location. With over 600 locations across the US, you're sure to find one nearby. Our Samsung Support Team is here to assist in any way. Thanks again for being part of the Galaxy community and sharing your perspective. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Neolove73
from New York
Expertise:Intermediate
Verified Purchase:Yes
The phone didn’t feel mine. Loaded with bugs and ads
Features
3
Performance
3
Design
5
Value
1
Response from Samsung USBy R&R, November 10, 2025
Hey there Neolove73,
Thank you for sharing your Galaxy Z Fold7 experience. The Z Fold series offers powerful multitasking capabilities and a desktop-like workspace in your pocket, with many users appreciating its customizable interface. If you see ads on your lock screen, homepage, or in apps, these are caused by third-party applications. To remove them, disable or uninstall the offending app. If the ads appeared recently, review your recent app installations in the Google Play Store and uninstall the newest ones until the ads stop. If the ads have been there longer, check your device's settings to identify the app responsible. Go to Google Play Store, tap the menu (three lines), then select "My apps & games." Tap "INSTALLED," switch to "Alphabetical," then to "Last Used" to find recently used apps. Uninstall the suspected app until the ads disappear. You can also modify your privacy settings: go to Settings > Privacy, tap on Customizations Service, and turn off "Customize this phone" and "Customized ads and direct marketing." Then, go back to Privacy, select Ads, and toggle "Opt out of Ads Personalization." For detailed instructions on managing pop-up ads, please refer to the link below. Thank you for choosing Samsung and enjoying the Galaxy Z series.
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your Galaxy Z Fold7 experience. The Z Fold series offers powerful multitasking capabilities and a desktop-like workspace in your pocket, with many users appreciating its customizable interface. If you see ads on your lock screen, homepage, or in apps, these are caused by third-party applications. To remove them, disable or uninstall the offending app. If the ads appeared recently, review your recent app installations in the Google Play Store and uninstall the newest ones until the ads stop. If the ads have been there longer, check your device's settings to identify the app responsible. Go to Google Play Store, tap the menu (three lines), then select "My apps & games." Tap "INSTALLED," switch to "Alphabetical," then to "Last Used" to find recently used apps. Uninstall the suspected app until the ads disappear. You can also modify your privacy settings: go to Settings > Privacy, tap on Customizations Service, and turn off "Customize this phone" and "Customized ads and direct marketing." Then, go back to Privacy, select Ads, and toggle "Opt out of Ads Personalization." For detailed instructions on managing pop-up ads, please refer to the link below. Thank you for choosing Samsung and enjoying the Galaxy Z series.
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Chief
Verified Purchase:Yes
I really like the phone. A bit expensive. One disappointment would be when i open the phone, the screen is too square. I would prefer more rectangle.
No, I would not recommend this to a friend.
Performance
4
Written by a customer while visiting Samsung US
Customer Rating
1
BEWARE OF SCREEN ISSUE
on April 18, 2026
Posted by: LaKeith
from Florida
Expertise:Intermediate
Screen will stop working and they w I ll give you hard time replacing it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 21, 2026
Greetings LaKeith,
Thank you for sharing your thoughts with us. The Galaxy Z Fold7 is designed to provide a premium foldable experience with a large immersive display, and feedback like yours is essential as we continue to evolve our design.
Our goal is to ensure that all users have access to the tools and information they need, especially for device repairs. We offer several repair options, recognizing that the display is a critical part of your device.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add Samsung Care+ coverage to eligible devices, which provides extended protection and additional support.
We have also partnered with uBreakiFix to enhance our repair options. Our aim is to make your life easier by offering a variety of service choices. You can select from same-day in-store service, mail-in repairs, or even self-repair options. If needed, we can come to you at a location of your choice.
To learn more about your repair options, please visit the link below or reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts with us. The Galaxy Z Fold7 is designed to provide a premium foldable experience with a large immersive display, and feedback like yours is essential as we continue to evolve our design.
Our goal is to ensure that all users have access to the tools and information they need, especially for device repairs. We offer several repair options, recognizing that the display is a critical part of your device.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add Samsung Care+ coverage to eligible devices, which provides extended protection and additional support.
We have also partnered with uBreakiFix to enhance our repair options. Our aim is to make your life easier by offering a variety of service choices. You can select from same-day in-store service, mail-in repairs, or even self-repair options. If needed, we can come to you at a location of your choice.
To learn more about your repair options, please visit the link below or reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing easy to use options
on July 30, 2025
Posted by: Mobildemon
from Ky
Expertise:Expert
This is a veery good phone worth every dollar thats for shure
Written by a customer while visiting Samsung US