Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.5 out of 5
4.5
(163 Reviews)
Open Ratings Snapshot
Rating breakdown 163 reviews
5 Stars
126
4 Stars
18
3 Stars
4
2 Stars
4
1 Star
11
86%of customers recommend this product. 
(
102 out of 118
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
Love the flexibility of my new Z Fold 7
on September 10, 2025
Posted by: BillFromMilwaukee
Verified Purchase:Yes
Counterintuitively, it may be too thin. The lens sticking out makes it wobbly even in a case.
I love the fact I no longer need to carry both my eReader and my phone. When open, it replaces my Kindle.
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Bill! We’re glad to see that you appreciate its convenience, combining the features of an eReader and phone in one device. The Galaxy Z Fold7 is perfect for reading. Whether folded or unfolded, it truly exceeds expectations. With its expanded 21:9 Cover screen, it is easier to hold than ever, and the Main Screen spans an impressive 8 inches, giving you the most expansive screen on a Galaxy phone. We hope you continue to have a great experience with your Z Fold7. If you have any questions or concerns, feel free to reach out to us at Samsung Support. Happy reading! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone just need pen support
on September 10, 2025
Posted by: Wdisty
from Rock Springs GA
Expertise:Expert
Verified Purchase:Yes
Phone is very smooth and well designed. Only need the pen feature back. I would take a thicker phone for that. Please make another version.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 11, 2025
We appreciate your feedback on the Galaxy Buds3 Pro, WDisty. Your insights are crucial as we continue to make changes and improvements. We love to see that the phone has performed smoothly and that you're happy with the design. We also appreciate you sharing how you feel about this version not having an S Pen. While the S Pen remains a valuable part of the Galaxy lineup, our priority with this latest iteration of these products was delivering the lightest and thinnest Galaxy Z series experience yet, as the most important user experience for this generation was to maximize portability. Once again, we appreciate your feedback, and if you ever need anything at all, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Perfect for my job
on September 9, 2025
Posted by: Anonymous
from Fort Worth Texas
Expertise:Intermediate
Verified Purchase:Yes
Start by I love this phone. Not really much bad to say. Camera only 30x zoom and it stretches apps to fit. Fast, reliable, and stylish.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 10, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold7, Robert! We’re glad to see you love the phone. It’s great that you appreciate its fast, reliable, and stylish design. We also love the picture you posted of the moon! It really showcases the amazing capabilities of the camera. The Galaxy Z Fold7 features a fantastic rear camera system, including a 200MP Wide AF OIS lens, a 12MP Ultra Wide AF lens, and a 10MP Telephoto AF OIS lens. With 3x Optical Zoom and 30x Space Zoom, you can capture incredible detail. Finally, the 8K video recording at 30fps lets you create stunning videos as well! We truly appreciate your feedback. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective phone
on September 9, 2025
Posted by: W W 2
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Defective phone with no effort to resolve quickly.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback regarding the Galaxy Z Fold7. We would like to understand the specifics of your experience so we can assist you better. Please note that Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. Please reach out to us at Samsung Support so we can help enhance your experience. If you have any other questions or concerns, feel free to contact us as well! Best regards, Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on September 7, 2025
Posted by: Leon
Verified Purchase:Yes
My wife wanted that phone so much, having already had experience with the 5, so we decided to switch to another brand. It was a mistake; she never got used to it. The phone is very nice, weighs nothing, and it's even scary that it might fall and break. The colors are good, the operation is fluid, the camera is great, and the whole system is easy and fast. The only thing that bothers me is the amount of spam I'm getting. This didn't happen to me on the 5 I had before.
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Leon! We love to see that you’re enjoying its lightweight design, vibrant colors, smooth performance, and excellent camera quality. We noted your feedback regarding the spam you’re receiving. We’d love to learn more about this and provide assistance. Please reach out to us at Samsung Support so we can help you with this. Your experience is important to us, and we want to ensure you’re getting the best from your Z Fold7! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on September 5, 2025
Posted by: Joguill00
from Texas
Expertise:Intermediate
I have had my fold 7 for 1 month and absolutely love it. I have my S24 ultra still but have not wanted to use it since I received my fold 7. I immediately put a otterbox.com case on it to protect it. It is great no complaints.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Highly recommend Fold7
on September 5, 2025
Posted by: KenP
Verified Purchase:Yes
absolutely love the fold7. only thing I would have liked better if it would have the camera capabilities of the S25Ultra.
Response from Samsung USBy R&R Team, September 5, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Ken! We’re so happy to see that you love your Z Fold7. We understand your desire for enhanced camera capabilities akin to the S25 Ultra. We want to highlight that the Galaxy Z Fold7 features a powerful 200MP ultra camera that’s designed to capture super stunning, high-resolution shots. This is perfectly paired with our next-gen ProVisual Engine, which helps to improve color and detail for clarity, enhancing skin tones and textures for beautiful, lifelike images. You can also enjoy viewing your photos on the big screen, providing an incredible true-to-life immersion that makes every detail pop. Your feedback is invaluable, and we appreciate your insights! If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost there...
on September 5, 2025
Posted by: MiRo8806
Expertise:Intermediate
Verified Purchase:Yes
I told myself when the Z Fold came out, I would wait a few generations until I switched from the S series. This was to make sure any issues or design flaws had been taken care of.
Here we are 7th Gen. Well...
Perfect-ish
I sacrificed 3 things moving over(knowingly):
Battery Life
Charging Speed
Durability
I'm still getting used to having to charge more often and making sure I don't have any debris or dust anywhere near my phone. I'll have to see what we have for the next generation.
Response from Samsung USBy R&R Team, September 5, 2025
It's great to hear from you! Thank you for sharing your thoughts on the Galaxy Z Fold7! We truly appreciate your feedback. It’s great to see that you’re exploring this phone after carefully considering your options over the generations. We see that battery life has been a concern for you. The Galaxy Z Fold7 actually offers up to 24 hours of video playback, which is about an hour more than the Galaxy Z Fold6. This improvement means you can enjoy even more of your favorite content without the constant need to recharge. If you’re looking for ways to extend your battery life further, we have some helpful tips available at the links attached. If you have any questions or need assistance with anything, don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
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