Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1
Visual Artist with No S Pen!
on August 16, 2025
Posted by: S Pen Fan
No S Pen! Why Artists Need the S Pen
As an artist, the S Pen isn’t just a “nice-to-have” tool—it’s essential. A smartphone with S Pen support becomes a portable sketchbook, studio, and notepad in one.
1. Precision and Control
The S Pen provides fine pressure sensitivity and palm rejection, making it possible to sketch with line variation, shading, and detail that a finger or generic stylus simply can’t achieve. For artists who rely on expressive marks, this precision is non-negotiable.
The S Pen provides fine pressure sensitivity and palm rejection, making it possible to sketch with line variation, shading, and detail that a finger or generic stylus simply can’t achieve. For artists who rely on expressive marks, this precision is non-negotiable.
2. Creative Workflow Anywhere
Ideas rarely wait for the studio. With the S Pen, artists can capture quick thumbnails, compositional notes, or color ideas on the go. Whether commuting, traveling, or between sessions with a model, it transforms idle moments into productive sketching opportunities.
Ideas rarely wait for the studio. With the S Pen, artists can capture quick thumbnails, compositional notes, or color ideas on the go. Whether commuting, traveling, or between sessions with a model, it transforms idle moments into productive sketching opportunities.
3. Layered Productivity
Beyond drawing, the S Pen supports features like screen annotation, instant note-taking, and even cut-and-paste for reference images. This allows artists to quickly gather visual research, mark up photos, or draft workshop notes—all without carrying extra tools.
Beyond drawing, the S Pen supports features like screen annotation, instant note-taking, and even cut-and-paste for reference images. This allows artists to quickly gather visual research, mark up photos, or draft workshop notes—all without carrying extra tools.
4. Professional Integration
For those teaching or presenting, the S Pen makes it seamless to annotate slides, demonstrate techniques live, or draw directly on digital references. It bridges traditional and digital practices, enhancing both instruction and communication.
For those teaching or presenting, the S Pen makes it seamless to annotate slides, demonstrate techniques live, or draw directly on digital references. It bridges traditional and digital practices, enhancing both instruction and communication.
5. A True Studio Companion
In the same way brushes are tailored for different strokes, the S Pen is tailored for creative intent. Without it, foldable devices become just large screens; with it, they become creative canvases.
In the same way brushes are tailored for different strokes, the S Pen is tailored for creative intent. Without it, foldable devices become just large screens; with it, they become creative canvases.
Response from Samsung USBy R&R Team, August 18, 2025
Thank you for your thoughtful review of the Galaxy Z Fold7! We're more than happy to see that you’ve discovered so many creative ways to utilize the S Pen. While the S Pen remains a valuable aspect of the Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest experience yet. We focused on maximizing portability to ensure that you can take your Galaxy Z Fold7 anywhere with ease. Your feedback helps us continue improving, and we appreciate your insights! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Solomon
from Smithville TN
Expertise:Intermediate
Verified Purchase:Yes
I love this phone so much I don't think I'll ever go back to any other phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for your insightful review of the Galaxy Z Fold7, Solomon! We appreciate your feedback and are glad to know how much you love your phone. The Z Fold7 can help get you prepared for your workday with the information and reminders you need at a glance. That’s exactly what our Now Brief feature does. With two screens, you can choose how to stay ahead by quickly viewing your calendar appointments, to-dos, the weather, and more on the outer display, or unfolding it for a broader view. The Galaxy Z Fold7 is designed to be your all-in-one portable workstation, effortlessly transitioning from phone to tablet, and integrating AI capabilities for your convenience. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone love the pics it takes and features
on August 5, 2025
Posted by: Lgrijalva
[This review was collected as part of a promotion.] The features are incredible i stream movies and graphics are picture perfect I've been looking for a phone that has everything I like and this is the complete package graphics on gaming are ammmazing thank you so much
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I rate it 1 star because it hasn't even been a month since I bought it and they already had to change the screen. For such an expensive phone and to already have these problems, it leaves a lot to say about the Samsung company, completely disappointed.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hi Awilda castillo, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. It features a Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screen, an Advanced Armor Aluminum frame and hinge, and an IP48 dust and water resistance rating. The foldability has been tested to withstand approximately 200,00 folds easily. We also recommend Samsung Care+ for added security, as accidents can happen- having Samsung Care+ provides unmatched peace of mind. All Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. For eligible devices, you can also choose to extend coverage with Samsung Care+ for additional protection and support. Thank you for your review and for choosing innovation with Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Lost Function Not Worth It
on February 15, 2026
Posted by: Lataplat
from CHARLOTTE NC
Expertise:Intermediate
So much of the reason I got this phone was due to the pen which was removed from this version. It makes me so sad. So far liking everything else from the phone but not worth the money without it. We lose a lot of functionality and the battery power isn't great.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R, February 17, 2026
Hey there Lataplat,
Thank you for sharing your thoughts on the Galaxy Z Fold7. This generation emphasizes showcasing the full potential of Galaxy AI, with many features from earlier versions improved. The device's ability to accept commands and utilize cross-app functions makes it one of the most advanced available. Note: Assist enhances your experience by automatically formatting, summarizing, and translating your thoughts, lists, and reminders. You can also view side-by-side comparisons in landscape mode on your Galaxy Z Fold7. Note: Note Assist requires a Samsung account and internet connection, and it needs 200–4,000 characters for formatting, summarization, and translation within Samsung Notes. The Galaxy Z Fold7 features a robust 4,400mAh battery to support your busy days. For more detailed comparisons of your device's features, see our linked online article. We appreciate your review, your feedback motivates us to innovate and improve with each release. We value you as a Samsung customer.
Compare Galaxy Z Fold7, Z Flip7, and Z Flip7 FE
https://www.samsung.com/us/support/answer/ANS10006876/
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. This generation emphasizes showcasing the full potential of Galaxy AI, with many features from earlier versions improved. The device's ability to accept commands and utilize cross-app functions makes it one of the most advanced available. Note: Assist enhances your experience by automatically formatting, summarizing, and translating your thoughts, lists, and reminders. You can also view side-by-side comparisons in landscape mode on your Galaxy Z Fold7. Note: Note Assist requires a Samsung account and internet connection, and it needs 200–4,000 characters for formatting, summarization, and translation within Samsung Notes. The Galaxy Z Fold7 features a robust 4,400mAh battery to support your busy days. For more detailed comparisons of your device's features, see our linked online article. We appreciate your review, your feedback motivates us to innovate and improve with each release. We value you as a Samsung customer.
Compare Galaxy Z Fold7, Z Flip7, and Z Flip7 FE
https://www.samsung.com/us/support/answer/ANS10006876/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy fold 7
on August 13, 2025
Posted by: BHUNT32
[This review was collected as part of a promotion.] I love this phone and definitely quite amazing AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for multitasking
on September 16, 2025
Posted by: Samsfan
[This review was collected as part of a promotion.] Device and IA helps a lot with productivity and social media app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor phone
on January 28, 2026
Posted by: Barbie
Horrible phone. Transported only 13 phone numbers contacts without names from previous Z Fold4 out of over 500. The Z7 will not copy messages with finger pressure. Many other difficult issues.
Response from Samsung USBy R&R, January 28, 2026
Greetings Barbie,
Thank you for sharing your experience with the Galaxy Z Fold7. Data transfer during device upgrades is essential, and your feedback highlights its significance for overall satisfaction. With Samsung Smart Switch, transferring data is now easier than ever. As long as your previous device's data is backed up, it should transfer smoothly to your new device. Please see our online guide on data transfer using Samsung Smart Switch. You can also contact Samsung Support for assistance with backing up and restoring data. To copy and paste on your Galaxy Z Fold7, long-press the text to select it, adjust the selection with the blue handles, then tap "Copy." In the destination, long-press an empty space and tap "Paste," or use the clipboard icon on your keyboard for quick access. You can also copy images by long-pressing and choosing "Copy image," then pasting as with text. Your feedback helps us understand how setup and interaction shape customer expectations. Samsung is committed to improving foldable technology and values your insights.
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-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Data transfer during device upgrades is essential, and your feedback highlights its significance for overall satisfaction. With Samsung Smart Switch, transferring data is now easier than ever. As long as your previous device's data is backed up, it should transfer smoothly to your new device. Please see our online guide on data transfer using Samsung Smart Switch. You can also contact Samsung Support for assistance with backing up and restoring data. To copy and paste on your Galaxy Z Fold7, long-press the text to select it, adjust the selection with the blue handles, then tap "Copy." In the destination, long-press an empty space and tap "Paste," or use the clipboard icon on your keyboard for quick access. You can also copy images by long-pressing and choosing "Copy image," then pasting as with text. Your feedback helps us understand how setup and interaction shape customer expectations. Samsung is committed to improving foldable technology and values your insights.
Samsung Smart Switch
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-Ty
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Written by a customer while visiting Samsung US