Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,589 Reviews)
Rating breakdown 6,589 reviews
5 Stars
5,451
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
3
Performance lacked
on November 14, 2025
Posted by: Yash
from Detroit
The feel the phone performance is not that great. Also battery needs huge improvement. Not lasting even a day.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R, November 14, 2025
Hello there Yash,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold series, with its large inner display, sleek outer screen, and innovative multitasking features, is impressive. It’s wonderful to hear that the device’s look and feel made a strong impression on you. You also noted that the performance and battery life did not quite meet your expectations. Your feedback helps others understand the user experience depending on daily usage. With its advanced features and settings, you can optimize your device’s battery by customizing modes and routines and adjusting your usage. Please see the link below for tips on extending your battery life. Thanks again for your valuable insights — they contribute to the continuous improvement of Samsung devices.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold series, with its large inner display, sleek outer screen, and innovative multitasking features, is impressive. It’s wonderful to hear that the device’s look and feel made a strong impression on you. You also noted that the performance and battery life did not quite meet your expectations. Your feedback helps others understand the user experience depending on daily usage. With its advanced features and settings, you can optimize your device’s battery by customizing modes and routines and adjusting your usage. Please see the link below for tips on extending your battery life. Thanks again for your valuable insights — they contribute to the continuous improvement of Samsung devices.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Shaktiman
Verified Purchase:Yes
Battery is draining too quickly from day 1 of using the phone. It doesn't even last half a day
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 9, 2026
Hello Shaktiman,
Thank you for sharing your thoughts on the Galaxy Z Fold7. It is designed to offer a large, immersive display, multitasking capabilities, and strong performance throughout the day to support your needs from morning to night. With a higher battery capacity and smart charging technology, you can do more without worrying about battery life. Stay productive and entertained with a 4,400mAh (typical) dual battery featuring Super-Fast Charging, Fast Wireless Charging 2.0, and Wireless Power Share. Battery performance shows how features, apps, and screen usage interact during initial use, especially on a powerful foldable device. Your experiences help demonstrate how daily performance expectations shape the overall impression of the Fold series. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. It is designed to offer a large, immersive display, multitasking capabilities, and strong performance throughout the day to support your needs from morning to night. With a higher battery capacity and smart charging technology, you can do more without worrying about battery life. Stay productive and entertained with a 4,400mAh (typical) dual battery featuring Super-Fast Charging, Fast Wireless Charging 2.0, and Wireless Power Share. Battery performance shows how features, apps, and screen usage interact during initial use, especially on a powerful foldable device. Your experiences help demonstrate how daily performance expectations shape the overall impression of the Fold series. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Andrew
from Los Angeles
Verified Purchase:Yes
This phone is FINALLY what a fold phone should be. Its thin slick and feels amazing. Without even opening it, it's a full functioning phone. Don't even need to open it as much. Love love love. And the camera is amazing too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 20, 2026
Hey Andrew,
Thank you for sharing your positive experience with the Galaxy Z Fold7. Its sleek design, impressive front display, and advanced camera system offer flexibility without compromising quality. Hearing that it feels complete even when folded showcases the careful engineering behind Samsung foldables. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your positive experience with the Galaxy Z Fold7. Its sleek design, impressive front display, and advanced camera system offer flexibility without compromising quality. Hearing that it feels complete even when folded showcases the careful engineering behind Samsung foldables. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Miss Cheryl J
Expertise:Expert
Verified Purchase:Yes
I was so excited to receive my Fold Z7! I can't wait until vacation so I can really continue to Explore with it! I would higher recommended it! Despite the fold it is not heavy at all. Thanks again Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Response from Samsung USBy R&R, March 4, 2026
Hello Miss Cheryl J,
We love hearing this! The Galaxy Z Fold 7 was designed with your lifestyle in mind, and knowing that it's serving you well makes our work even more rewarding. We can’t wait for you to discover all the features you can use on your vacation and fully enjoy the device. Be sure to check out how Galaxy AI can enhance your photos. Thank you for choosing Samsung. Together, we can create something amazing!
-Ty
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We love hearing this! The Galaxy Z Fold 7 was designed with your lifestyle in mind, and knowing that it's serving you well makes our work even more rewarding. We can’t wait for you to discover all the features you can use on your vacation and fully enjoy the device. Be sure to check out how Galaxy AI can enhance your photos. Thank you for choosing Samsung. Together, we can create something amazing!
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1
defective battery
on July 26, 2025
Posted by: Anna
1 star for now. Upgraded from fold 5 but I managed to be the lucky winner of pre-ordering a defective battery (in battery saving mode, it went from 48% to 16% after 6 hours) :( I need to be returning the product that I was very excited to receive.
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Anna. We appreciate you sharing your feedback regarding the battery performance. The Galaxy Z Fold7 is equipped with a powerful 4400 mAh battery, and with the Snapdragon® 8 Elite processor, it’s designed to deliver all-day usage. Our software enhancements help ensure hours and hours of playback time, allowing you to make the most of your device. We recommend checking out the link below for tips on how to increase your battery life! Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery life)
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery life)
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Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on January 15, 2026
Posted by: Bopson
Worst phone ever. Samsung now ha my phone for repairs for the second time is a few months. I have other phones that fall even more often than this but have not had issue is with them. The z fold 7 is not good
Response from Samsung USBy R&R, January 16, 2026
Hello Bopson,
Thanks for sharing your thoughts on the Galaxy Z Fold7. Foldable devices aim to balance innovation, performance, and versatility with a unique design. Feedback about durability and repair experiences highlights the importance of long-term reliability when choosing a primary device. Remember, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. You can also opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. We appreciate your loyalty as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thanks for sharing your thoughts on the Galaxy Z Fold7. Foldable devices aim to balance innovation, performance, and versatility with a unique design. Feedback about durability and repair experiences highlights the importance of long-term reliability when choosing a primary device. Remember, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. You can also opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. We appreciate your loyalty as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Feature Downgrade (S Pen functionality removed)
on August 5, 2025
Posted by: Christopher
from Queens, NY
Expertise:Expert
Only reason why I am getting a new fold is because my Fold5 screen is de-laminating.
The discrete removal of functionality is unfortunate - primarily S-Pen and also removal of behind-screen camera. I occasionally use the s-pen for websites that I have to view in desktop mode.
The discrete removal of functionality is unfortunate - primarily S-Pen and also removal of behind-screen camera. I occasionally use the s-pen for websites that I have to view in desktop mode.
The S Pen compatibility was listed in the specs for the Fold6, but not the Fold7.
In addition, they want to charge restocking fee, even though the feature removal is quite discrete. Even some case vendors seem to be selling Fold7 cases with S pen slot.
In addition, they want to charge restocking fee, even though the feature removal is quite discrete. Even some case vendors seem to be selling Fold7 cases with S pen slot.
I am also unsatisfied with the removal of the under screen camera. The punch-hole style camera is an eye-sore.
No, I would not recommend this to a friend.
Features
1
Design
1
Response from Samsung USBy R&R Team, August 5, 2025
Thanks for taking the time to share your feedback on the Galaxy Z Fold7, Christopher. We appreciate you as a valued Samsung customer, and your feedback is crucial as we continue to make improvements and changes. We understand that you miss the S Pen compatibility in this iteration, and we appreciate your input on that. However, the Galaxy Z Fold7 features several innovations that set it apart, not only from the Galaxy Z Fold6 but also from any other foldable smartphone on the market. The cover screen now measures 6.5 inches corner to corner, while the main screen expands to an impressive 8 inches, offering a wider aspect ratio that provides a more seamless multitasking experience. Once again, thank you so much for your feedback! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best folding phone
on July 28, 2025
Posted by: Cali93
[This review was collected as part of a promotion.] My Z Fold 7 has revolutionized my daily life. The ability to unfold it into a tablet is a total game-changer for both work and play. Multitasking is a breeze, and streaming or gaming on the large display is incredibly immersive. The Galaxy AI features, like smart editing, subtly enhance every interaction. It's more than a phone; it's an essential tool that truly impacts my routine.
Value
5
Written by a customer while visiting Samsung US