Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,933 Reviews)
Rating breakdown 6,933 reviews
5 Stars
5,719
4 Stars
889
3 Stars
177
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
2
The fold
on May 9, 2026
Posted by: Sikone
Expertise:Intermediate
As i thought I traded in my z fold 4 for the z fold 7 and the same thing happened after 4 or 5 months the center of the fold screen starts to get distorted or fragmented cracks from top to bottom about a 1\4 inch wide and the batt. On my fold 4 lasted twice as long.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, May 11, 2026
Hello Sikone,
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Finally something great
on May 7, 2026
Posted by: Blitzwing28
[This review was collected as part of a promotion.] This phone exceeded my expectations of what a folding phone should be, it has the right dimensions and the right features. Finally a phone worth its price. I never felt the pinch of the price coz of the overwhelming tech it has to offer, from AI to its functionality as gaming phone and a business phone, it is very versatile and i couldn't ask for anything else on a top tier phone.
Value
4
Response from Samsung USBy R&R, May 8, 2026
What’s up Blitzwing28,
It's exciting to learn that the Galaxy Z Fold7 provided the foldable experience you were seeking. With its Galaxy AI features, expansive display, and multitasking capabilities, it's designed to effortlessly handle both work and play. Thank you for sharing your enthusiasm for the Galaxy experience, and for being a part of the Samsung community.
-Ty
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It's exciting to learn that the Galaxy Z Fold7 provided the foldable experience you were seeking. With its Galaxy AI features, expansive display, and multitasking capabilities, it's designed to effortlessly handle both work and play. Thank you for sharing your enthusiasm for the Galaxy experience, and for being a part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Interesting and fun phone
on May 7, 2026
Posted by: FoxyFox
[This review was collected as part of a promotion.] Galaxy AI has been interesting, hashish helps me gather my thought and helps ease anxiety when my brain is over processing. The folded screen doesn't let me touch the corners and sides but open it's fine, the video quality is pretty good but composition of photos isn't favorable but acceptable. In sure there are ways I can tweak it but I haven't explored everything yet.
Value
4
Response from Samsung USBy R&R, May 8, 2026
Hey FoxyFox,
It’s wonderful to hear that the Galaxy Z Fold7 has provided such an interesting experience for both productivity and everyday use. The Galaxy AI features and the immersive foldable display really create a unique way to stay connected and organized throughout the day. Thank you for sharing your thoughts on your experience so far, and for choosing Samsung.
-Ty
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It’s wonderful to hear that the Galaxy Z Fold7 has provided such an interesting experience for both productivity and everyday use. The Galaxy AI features and the immersive foldable display really create a unique way to stay connected and organized throughout the day. Thank you for sharing your thoughts on your experience so far, and for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
No so much
on May 6, 2026
Posted by: 507pty
[This review was collected as part of a promotion.] The no pen is a draw back. The Camera is nothing like the S series. The big screen is no so big because you get black around when you watching a video. It is a disappointment for how much it cost
Value
3
Response from Samsung USBy R&R, May 8, 2026
Hello there 507pty,
The Galaxy Z Fold7 offers a unique experience with its immersive display, multitasking capabilities, and sleek foldable design. We appreciate your feedback on what stood out to you and where you were hoping for improvement. Thank you for being a part of the Samsung family.
-Ty
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The Galaxy Z Fold7 offers a unique experience with its immersive display, multitasking capabilities, and sleek foldable design. We appreciate your feedback on what stood out to you and where you were hoping for improvement. Thank you for being a part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 5, 2026
Posted by: jcp01711
The Z7Fold is plain fantastic! The speed, the comfort, so many things to do with this phone. Best phone I've ever had. This was my dream phone, and I will have it for a long time. The camera is great. Front and back.
Response from Samsung USBy R&R, May 7, 2026
Hey there jcp01711,
We are glad to hear how much you're enjoying the Galaxy Z Fold7! The immersive display, powerful cameras, and smooth performance truly make the Fold experience unique. It's wonderful to know that this has become your dream phone. Thank you for sharing your enthusiasm with us, and thank you for choosing innovation with Samsung.
-Ty
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We are glad to hear how much you're enjoying the Galaxy Z Fold7! The immersive display, powerful cameras, and smooth performance truly make the Fold experience unique. It's wonderful to know that this has become your dream phone. Thank you for sharing your enthusiasm with us, and thank you for choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Overall Phone
on May 5, 2026
Posted by: Koolkat
[This review was collected as part of a promotion.] It is a great overall phone it has all the features that you could possibly need especially with the 200 megapixel camera you could use the front camera for taking selfies which the S Series doesn't do you could also use flex mode to type and a lot of other features that the S Series doesn't have. It's also awesome to have Galaxy AI on this phone.
Value
5
Response from Samsung USBy R&R, May 8, 2026
Hey there Koolkat,
Thank you for sharing your experience with the Galaxy Z Fold7. Features like Flex Mode, Galaxy AI, and the impressive camera setup truly enhance the device's capabilities for both productivity and creativity. It’s wonderful to hear that the Fold has become such a versatile device for you. Thank you for your glowing review, and we appreciate your choice in making Samsung your go-to brand.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Features like Flex Mode, Galaxy AI, and the impressive camera setup truly enhance the device's capabilities for both productivity and creativity. It’s wonderful to hear that the Fold has become such a versatile device for you. Thank you for your glowing review, and we appreciate your choice in making Samsung your go-to brand.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
LOVE THIS CHANGED FEEL IN MY HAND
on May 5, 2026
Posted by: JSSIDHU40
from Houston
Expertise:Expert
I love this phone the only thing that needs improvement is the crease
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, May 8, 2026
Hi there JSSIDHU40,
We are glad to hear how much you’re enjoying the Galaxy Z Fold7! The enhanced design and immersive folding display truly make the Fold experience unique. Your feedback about the crease is very significant as the Z Series continues to evolve. Thank you for choosing innovation with Samsung.
-Ty
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We are glad to hear how much you’re enjoying the Galaxy Z Fold7! The enhanced design and immersive folding display truly make the Fold experience unique. Your feedback about the crease is very significant as the Z Series continues to evolve. Thank you for choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from TX
Expertise:Expert
Verified Purchase:Yes
This is a beautiful phone, and I love the teal color. The design feels incredibly premium and the folding display still feels a bit futuristic every time I use it. I've always stuck with Samsung, and this phone just reinforces why. I've never felt the need to switch to another brand, and I don't see that changing anytime soon. I absolutely love this phone. This is a laptop on your palm.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 8, 2026
Hey there gary0007,
Thank you for sharing your feedback on the 45W PD Power Adapter. Having your phone charge and stay powered up after just a 2-hour charge is a big deal. Safe, reliable charging makes a huge difference in how you interact with your device. We are thrilled to hear that fast, reliable charging can greatly impact your day, and it’s fantastic to know the adapter has been working so well with your Galaxy devices. Thank you for your feedback, and we appreciate you making Samsung your go-to choice.
-Ty
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Thank you for sharing your feedback on the 45W PD Power Adapter. Having your phone charge and stay powered up after just a 2-hour charge is a big deal. Safe, reliable charging makes a huge difference in how you interact with your device. We are thrilled to hear that fast, reliable charging can greatly impact your day, and it’s fantastic to know the adapter has been working so well with your Galaxy devices. Thank you for your feedback, and we appreciate you making Samsung your go-to choice.
-Ty
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Written by a customer while visiting Samsung US