Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(5,691 Reviews)
Rating breakdown 5,691 reviews
5 Stars
4,724
4 Stars
689
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
637 out of
730)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Its super cool
on April 2, 2026
Posted by: SuperDope
[This review was collected as part of a promotion.] The Galaxy AI and the clear pics and huge screen is Superb!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent in every way
on April 2, 2026
Posted by: Ear2hear
[This review was collected as part of a promotion.] Fits my ear, love the sound quality and AI abilities
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The fold screen is nice
on April 3, 2026
Posted by: Denlog24
[This review was collected as part of a promotion.] I had high hopes for this phone as I have wanted a fold for years, but due to my job it wasn't feasible. I finally was in a place to get one and well... I was totally let down it lags, freezes, and sometimes just won't load anything. I find myself restarting it several times a day to fix bugs. It does have some nice features like the inside screen for YouTube and pictures, but sometimes when you go from the inside screen to the front screen it doesn't reform to fit the screen the "Galaxy Ai" is nice for a few things like picture editing. Overall I will not be buying another one and will be going to the s26 soon.
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hey Denlog24,
Thank you for sharing your experience. The Galaxy Z Fold is built to deliver a versatile multitasking experience with its large inner display and Galaxy AI features. It accommodates a variety of activities, from streaming to productivity, all on one device.
If your device is slowing down or glitching, it might be time to look for software updates. To do this, go to and open Settings. Then, swipe to and tap on Software update or System update. Choose Check for updates or Download and install. If an update is available, follow the on-screen instructions to finish the process.
We have extra tips and troubleshooting steps that might help, so please review the online resources linked below. If needed, don’t hesitate to contact our Samsung Support Team for additional assistance.
We appreciate your review and thank you for being a Samsung customer!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. The Galaxy Z Fold is built to deliver a versatile multitasking experience with its large inner display and Galaxy AI features. It accommodates a variety of activities, from streaming to productivity, all on one device.
If your device is slowing down or glitching, it might be time to look for software updates. To do this, go to and open Settings. Then, swipe to and tap on Software update or System update. Choose Check for updates or Download and install. If an update is available, follow the on-screen instructions to finish the process.
We have extra tips and troubleshooting steps that might help, so please review the online resources linked below. If needed, don’t hesitate to contact our Samsung Support Team for additional assistance.
We appreciate your review and thank you for being a Samsung customer!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Much better for than the 5
on April 3, 2026
Posted by: Moondreamm
[This review was collected as part of a promotion.] I had the 5 and it was an awkward and uncomfortable feel. The 7 is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super large and easy to type on, with my big hands
on April 3, 2026
Posted by: Jacolantern
[This review was collected as part of a promotion.] The 7.8-inch screen is gorgeous, making it feel like carrying a tablet in your pocket. Perfect for splitting screens between a browser, a note-taking app, and a video call. It feels much sturdier than last year's model, and it now folds completely flat with zero gap. The dual-cell battery finally gets through a full day of heavy use, even with the high-refresh-rate display running. The Galaxy AI is also very amazing and helps me in all sorts of situations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone
on April 4, 2026
Posted by: Rickeytan11
[This review was collected as part of a promotion.] Is the best phone in history? So good. I love the multitasking feature about it like how fast that you can make it like when I play games on there, it's just so clear and fast and there's no lag even when you multimscre. It's like no lag and it's just like nice to look at and stuff like that
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SUPER 5 STARS PRODUCT.
on April 4, 2026
Posted by: JELIDAK
[This review was collected as part of a promotion.] My newest GALAXY Z FOLD 7 with AI gives me more than confidence and proud moments every time when I'm using it. I show it off wherever I maybe and it attracts a lot of attention and questions from people. I'm happy I own one of the GALAXY Z FOLD 7's ,and the best of it all the AI feature. Great product, Great value. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ZFold 7
on April 4, 2026
Posted by: ZFold4me
[This review was collected as part of a promotion.] Love it - open all the time. Use open and close. Good sound and camera.
Value
5
Written by a customer while visiting Samsung US