Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,747 Reviews)
Rating breakdown 7,747 reviews
5 Stars
6,349
4 Stars
1,036
3 Stars
206
2 Stars
54
1 Star
102
86%of customers recommend this product.
(
652 out of
754)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
3
Love The Phone
on August 9, 2025
Posted by: Mrhopper40
[This review was collected as part of a promotion.] The phone is amazing. But things that they have taken out of it are disappointing and things that they should have put in. The reduction in weight and thickness is absolutely phenomenal. Leaving out S-Pen and not increasing the battery size extremely disappointing. Now I have to carry my tablet so that I can write stuff down and fill out forms that I used to be able to do on my old z-folds. The battery life is low compared to the Z-Fold 6. That could be because of the AI. I use my phone a lot and I have to charge it during the daytime I'm unable to get through a full day.
I was concerned with the hinge but after using it for a day I have no more concern over that it opens up it snaps into place I can't bend it like I did the z-fold 6. The size of the screen on the inside is noticeably bigger it seems a little bit brighter. I can be outside in daylight sun directly on the screen and I can read it and see it very clearly. Even with my sunglasses on. All in all, The phone is amazing. It does need to get the s pen back. We have a large screen like a mini tablet yet we can't use the s pen on it. You can buy pens will work on it but unlike the older models it doesn't detect your your palm. It thinks that your palm is the writing tool so your pen won't work when your palm hits the screen. That is extremely disappointing to me. I used the s pen every single day quite a bit of the day. Again I don't regret buying the phone I'm just disappointed in the lack of the pen.
I was concerned with the hinge but after using it for a day I have no more concern over that it opens up it snaps into place I can't bend it like I did the z-fold 6. The size of the screen on the inside is noticeably bigger it seems a little bit brighter. I can be outside in daylight sun directly on the screen and I can read it and see it very clearly. Even with my sunglasses on. All in all, The phone is amazing. It does need to get the s pen back. We have a large screen like a mini tablet yet we can't use the s pen on it. You can buy pens will work on it but unlike the older models it doesn't detect your your palm. It thinks that your palm is the writing tool so your pen won't work when your palm hits the screen. That is extremely disappointing to me. I used the s pen every single day quite a bit of the day. Again I don't regret buying the phone I'm just disappointed in the lack of the pen.
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Mrhopper40! We truly appreciate your feedback. We wanted to ensure that this latest iteration offers the lightest and thinnest Galaxy Z series experience possible. We understand the S Pen is a much-loved feature, and while it remains a valuable part of the Galaxy lineup, our priority with the Galaxy Z Fold7 was to maximize portability. We believe this design decision enhances the user experience by making the device more convenient for everyday use. As far as the battery life, we recommend checking out the links attached for options to help optimize your phone's battery life. Your insights are invaluable to us as we continue to evolve our products. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
1st time fold user
on August 9, 2025
Posted by: Darkspyder75
[This review was collected as part of a promotion.] This is the 1st time for me getting a fold phone and honestly I am absolutely happy at what samsung has brought to the table. I upgraded from a galaxy s24 ultra and yea the outside screen is a bit smaller than what I'm use to but what it makes up with on the inside display has been amazing!! I have been wanting to get a fold phone for a while but they always seemed too bulky and the outside screen way to small, plus the cameras I was not a phone of the lower MP per camera. Now that the whole phone got a good upgrade, better cameras, a full outer screen and a slimmer phone I was on board 100% and completely happy with how the phone functions. I haven't gotten to use the Galaxy AI features just yet but I'm excited to give them a try on this phone for it's full potential!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Z Fold 7 has replaced my laptop.
on August 9, 2025
Posted by: Derick
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is thinner and lighter than ever when folded and lighter weight. I had the Z Fold 3 and 6. It feels easier to hold.
The inside has a big 8-inch AMOLED screen that’s very bright and smooth while the outside 6.5-inch screen is wider and easier to use than before.
AI tools are a big part of the Fold 7. Features like Generative Edit for photos, Audio Eraser, and the Gemini assistant make it easier to work, edit, and multitask on the large screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like having a movie theater in your pocket.
on August 9, 2025
Posted by: Robcinsf1
[This review was collected as part of a promotion.] Having my Galaxy Z Fold 7 has made streaming a whole new game. Much larger screen for viewing my Netflix favs. It has definitely made me more social media conscious. Interacting with the easy to use Samsung AI ( something I never thought I'd find myself doing) is easy, enjoyable and quite frankly addictive. This phone has enhanced my knowledge and made life alot more productive. I highly recommend it to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Next-Level Innovation – The Samsung Z Fold 7 is a
on August 9, 2025
Posted by: Benjamin
[This review was collected as part of a promotion.] The Samsung Z Fold 7 is hands down the most impressive phone I’ve ever used. From the moment you pick it up, you can tell Samsung has refined every detail. The hinge feels incredibly smooth and durable, with no wobble or cheap feel. The folding display is stunning — vibrant colors, deep blacks, and buttery-smooth scrolling make everything from browsing to gaming a joy.
Performance is lightning fast thanks to the upgraded processor, and multitasking is on another level. I can run multiple apps side by side without any lag, and the larger unfolded screen feels like having a tablet in my pocket. Battery life is excellent, easily lasting me through a full day of heavy use, and charging is quick.
The cameras produce sharp, detailed shots in any lighting, and the improved under-display camera blends seamlessly into the screen. It’s a perfect mix of cutting-edge technology, premium design, and practical everyday usability.
If you want the ultimate blend of phone and tablet with top-tier performance, the Samsung Z Fold 7 is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than expected
on August 9, 2025
Posted by: Knicks20
[This review was collected as part of a promotion.] I was hesitant to buy at first, didn't think the design changes were enough to win me over, but I was wrong thankfully. I've used other folds, flips, slab phones in the past but none have been as fun and comfortable to use as this fold here. Yes the spen feature will be missed but the thinner and lighter design is a game changer. Galaxy Ai has been a pleasure to use and is actually more helpful than you think, the more you use it the more useful it seems.
As someone who works in the hospital and frequently needs a ton of information at their fingertips, this is perfect for that. The outer screen is finally good enough to type on and use for most tasks and the inner screen is excellent for that extra real estate for information indulgence or media intake.
I would definitely recommend this
As someone who works in the hospital and frequently needs a ton of information at their fingertips, this is perfect for that. The outer screen is finally good enough to type on and use for most tasks and the inner screen is excellent for that extra real estate for information indulgence or media intake.
I would definitely recommend this
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Fold!
on August 9, 2025
Posted by: RoNa77
[This review was collected as part of a promotion.] Best performance in a Fold device. Bigger outer display is better to type on. Galaxy AI makes everyday task on the Fold so much easier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is fast and weight nothing
on August 9, 2025
Posted by: ghlabruyere
[This review was collected as part of a promotion.] Galaxy AI is fast and accurate enough that I make it my day-to-day personal assistant
Value
5
Written by a customer while visiting Samsung US