Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(6,712 Reviews)
Rating breakdown 6,712 reviews
5 Stars
5,546
4 Stars
848
3 Stars
173
2 Stars
48
1 Star
97
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
4
Great but not awesome
on May 19, 2026
Posted by: Topp723
[This review was collected as part of a promotion.] My name is Dustin, and I have been a dedicated Samsung enthusiast since 2013. I was a loyal user of the Galaxy Note series until its discontinuation, and I continue to hold those devices in high regard. I particularly appreciate Samsung's commitment to pioneering new and emerging technologies. My initial experience with a foldable device was the Fold 5, and I currently utilize the Fold 7. While the Fold 7 is a competent device, it is essentially a model that has been available for two years (it is, in fact, a Fold 6). I attempted to procure this particular phone, which was accessible in international markets. It is my belief that it should have been released concurrently with the Galaxy series. The current pricing, which is nearly double, and the delayed software updates are concerning. Motorola's forthcoming foldable device is poised to present a significant challenge to your market position. Candidly, I intend to transition to their products next year, as I no longer perceive the same innovative drive from Samsung that characterized its earlier years. (I recall Sanyo's market dominance and Samsung's initial struggles in the mobile phone sector.) I urge you to reinvigorate your product development and integrate fresh perspectives to regain your competitive edge.
Value
4
Response from Samsung USBy R&R, May 22, 2026
Howdy Topp723,
Thank you for sharing your experience with the Galaxy Z Fold7 and for being a part of the Samsung family for so many years. It’s wonderful to hear that you continue to appreciate Samsung's commitment to innovative technology and foldable devices. Features like multitasking and the expansive display are designed to enhance your daily experience, whether for productivity or entertainment. Samsung values your honest feedback and long-standing support.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7 and for being a part of the Samsung family for so many years. It’s wonderful to hear that you continue to appreciate Samsung's commitment to innovative technology and foldable devices. Features like multitasking and the expansive display are designed to enhance your daily experience, whether for productivity or entertainment. Samsung values your honest feedback and long-standing support.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
All in one product.
on May 19, 2026
Posted by: OscarMayer
[This review was collected as part of a promotion.] I have always enjoyed smartphone features but the Z fold covers them all.
I no longer need a pad or small laptop any kind. The only drawback is my girlfriend complains that I spend too much time on it
I can...... Read the news
Make notes
Transfer money
Make purchases
Check the weather
GPS for driving
Take incredible pictures
And much more !!!!!!
I no longer need a pad or small laptop any kind. The only drawback is my girlfriend complains that I spend too much time on it
I can...... Read the news
Make notes
Transfer money
Make purchases
Check the weather
GPS for driving
Take incredible pictures
And much more !!!!!!
THANK YOU SAMSUNG
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 19, 2026
Posted by: Firecracker
[This review was collected as part of a promotion.] The galaxy ai so is helpful. I love the fold out screen. Taken pictures is awesome. Typing is great.
.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love love love this phone
on May 20, 2026
Posted by: Kimberly
[This review was collected as part of a promotion.] Galaxy ai is the best this phone dominates the field. I simply cant find the time to out it down ever!!! Best phone totally worth the cost.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen size
on May 20, 2026
Posted by: CountryStrong5150
[This review was collected as part of a promotion.] I wish the screen on the front was bigger than what it is now there's better options for cases
Value
3
Response from Samsung USBy R&R, May 21, 2026
Howdy CountryStrong5150,
Thank you for providing feedback on the Galaxy Z Fold 7. Our foldable design balances portability with an immersive viewing experience, enhancing multitasking and entertainment throughout the day. We appreciate your insights regarding the screen size and potential accessory options. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for providing feedback on the Galaxy Z Fold 7. Our foldable design balances portability with an immersive viewing experience, enhancing multitasking and entertainment throughout the day. We appreciate your insights regarding the screen size and potential accessory options. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying the new phone
on May 21, 2026
Posted by: Nurselife
[This review was collected as part of a promotion.] I love taking pictures with my new z folder 7. The AI is amazing. The color is very vivid and beautiful. Love to play games on the big screen along with my email. Very easy on the eyes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This isn’t just a phone
on May 21, 2026
Posted by: Benjamin
[This review was collected as part of a promotion.] This isn’t just a phone this is a completed two device in one and best device for anyone who needs to do multiple tasks , gaming and for the entertainment with its big screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the big screen
on May 21, 2026
Posted by: BlaxicanQueen
[This review was collected as part of a promotion.] I love having the big screen! BUT seems like it locks up occasionally. Haven't figured out why.
Value
4
Response from Samsung USBy R&R, May 22, 2026
Hey BlaxicanQueen,
Thank you for taking the time to provide feedback on the Galaxy Z Fold7 256GB. Many users enjoy the expansive display and premium design, which enhance both entertainment and productivity, making them more immersive.
If your phone continues to freeze, the Samsung Members app offers a growing library of resources to help you use your Galaxy phone or tablet effectively. You can find troubleshooting tips, articles addressing common concerns, and diagnostic tools to test your device's functions.
Please check out the link below for instructions on how to access the Samsung Members app and receive real-time assistance for troubleshooting. Thank you for choosing Samsung as your preferred brand.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide feedback on the Galaxy Z Fold7 256GB. Many users enjoy the expansive display and premium design, which enhance both entertainment and productivity, making them more immersive.
If your phone continues to freeze, the Samsung Members app offers a growing library of resources to help you use your Galaxy phone or tablet effectively. You can find troubleshooting tips, articles addressing common concerns, and diagnostic tools to test your device's functions.
Please check out the link below for instructions on how to access the Samsung Members app and receive real-time assistance for troubleshooting. Thank you for choosing Samsung as your preferred brand.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US