Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,319 Reviews)
Rating breakdown 7,319 reviews
5 Stars
6,024
4 Stars
957
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
3
The phone is good,but gets heated when using/charg
on August 28, 2025
Posted by: Hailegnaw
from Virginia, US
Expertise:Expert
Verified Purchase:Yes
The phone gets heated when usung or charging. Good
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for your feedback regarding the Galaxy Z Fold7, Hailegnaw. We want to reassure you that all Galaxy devices, whether it’s a phone, tablet, smartwatch, or earbuds, are designed to operate within a specific temperature range for optimal performance. It’s natural for devices to feel warm during use or while charging, and this usually doesn’t impact their lifespan or performance. If you notice your device getting particularly warm, we recommend using the guide linked below to help keep your devices at their normal operating temperature. Your satisfaction is important to us, and we appreciate your understanding. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this continues to happen, please be sure to reach out to us at Samsung Support immediately so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
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https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
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Written by a customer while visiting Samsung US
Customer Rating
4
Bring back the S-Pen!!!
on August 28, 2025
Posted by: Tdinh
from Portland, OR
Expertise:Intermediate
Bring back the S-pen!! For having a tablet is ridiculous because having a big screen like that, you would want a stylus or S-Pen
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for your feedback! We completely understand the desire for the S Pen with the Galaxy Z Fold7. While the S Pen is a valuable part of the Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. We wanted to maximize portability, which we believe enhances the overall user experience for this generation. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. Your input is important to us, and we appreciate your passion for our products! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Samiullah Malang
Expertise:Expert
Verified Purchase:Yes
It's fantastic and unbilivable. I used almost last 2 month 👍
Features
5
Written by a customer while visiting Samsung US
Posted by: Yakob
from Des Moines.IA
Verified Purchase:Yes
The battery life is truly remarkable. And light weighted phone
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Ross
from Miami
Expertise:Expert
Verified Purchase:Yes
Great mobile, especially for business on the go. This fold is thin and easily slides into a pocket. It is great for reviewing documents or presentations that you would normally need to do on a tablet or laptop. It's well designed, sleek looking, and blazing fast. I love the blue color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, August 28, 2025
Thanks for sharing your feedback on the Galaxy Z Fold7, Ross. We always look forward to getting insights from our customers. It's awesome to see that you think that the Z Fold7 is a great mobile phone for business on the go! Its slim design truly makes it convenient for carrying, and it’s great to know that it meets your needs for reviewing documents and presentations. We take pride in the design and performance, and it's great that you appreciate the sleek look and the vibrant blue color. Your satisfaction is important to us, and we’re excited to see how the Z Fold7 continues to support your productivity. If you have any more thoughts or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Juno
from NC
Expertise:Expert
Verified Purchase:Yes
Great hardware, but there are too many software bugs and optimization is poor.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Docc
Expertise:Intermediate
Verified Purchase:Yes
Amazing device. The upgrade we've been waiting for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 27, 2025
Posted by: CÀNÐIÇE
from Florida
Expertise:Expert
This is such a great phone. When I saw it I knew that. It was mine to be.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US