Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,318 Reviews)
Open Ratings Snapshot
Rating breakdown 7,318 reviews
5 Stars
6,024
4 Stars
957
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product. 
(
652 out of 750
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
Nailed the perfect design
on September 6, 2025
Posted by: Robert N
from Maryland USA
Expertise:Intermediate
Verified Purchase:Yes
Phone is thin and very handy. This is the perfect foam factor from all the previous fold models. This will be the best selling model of all
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
We appreciate you taking the time to share your thoughts about the Galaxy Z Fold7, Robert! We appreciate your feedback on its slim design and handy form factor. It’s great to see you think that this model stands out among the previous foldable versions. We're also glad to see that you are noticing the innovations in the Galaxy Z Fold7 that set it apart, not just from the Z Fold6, but from any other foldable smartphone on the market. The cover screen now measures 6.5 inches corner to corner, while the main screen opens to an impressive 8 inches. This wider ratio truly enhances your multitasking experience, making everything feel more seamless. If you have any questions or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy to use
on September 6, 2025
Posted by: Anonymous
Expertise:Intermediate
Easy to use. Contract makes for less eye fatigue!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Folding Luxury, Unfolding Power
on September 6, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy Z Fold is a game-changer, combining the convenience of a phone with the productivity of a tablet. The large foldable display is perfect for multitasking, watching content, and getting work done on the go. While it comes at a premium price and the device feels slightly bulkier than a standard phone, the innovation, performance, and versatility easily make it one of the most impressive smartphones available today.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever made
on September 6, 2025
Posted by: Berndabest
[This review was collected as part of a promotion.] This phone is more than a phone. It does everything I need pretty much. Makes my life easier. And galaxy AI, things get even better. I love Samsung phones, period.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
THIS FONE IS AMAZING
on September 6, 2025
Posted by: Anonymous
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
This Galaxy Z Fold Is Amazing I Really Really Love it!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ne Galaxy Z Fold 7
on September 6, 2025
Posted by: Carrie2469
[This review was collected as part of a promotion.] Galaxy AI is helpful in genrating information when needed.
Use for many different ways: work, entertainment etc.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Z Fold 7
on September 6, 2025
Posted by: Tamta
Verified Purchase:Yes
So far I liked it , fast performance ok battery , a lot useful functions ..Small , but same time has a bigger screen to watch on it ..
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good screen size but the battery hets up
on September 6, 2025
Posted by: Sarvesh K
from Menifee, CA
Expertise:Expert
Verified Purchase:Yes
Phone is good, but the battery heats up frequently and turns of my camera while on a video call. Samsung should look into this issue.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Sarvesh. We appreciate your feedback about the battery heating up and the camera turning off during video calls. We understand how important it is to have a seamless experience, especially during important calls. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices operate best within a specific temperature range. It’s natural for devices to feel warm under certain conditions, like when charging or during heavy use, but we want to assure you that this generally does not affect the lifespan or performance of your device. If you notice that your device gets too warm, it could lead to some concerns. We recommend checking out this guide in the link attached to help keep your Z Fold7 at its normal operating temperature. If you continue to experience this or have any other questions, please don’t hesitate to reach out to us at Samsung Support. https://www.samsung.com/us/support/answer/ANS10002887/ (Overheating)
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Written by a customer while visiting Samsung US
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