Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,318 Reviews)
Open Ratings Snapshot
Rating breakdown 7,318 reviews
5 Stars
6,024
4 Stars
957
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product. 
(
652 out of 750
)
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Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
BEST PHONE 2025
on September 10, 2025
Posted by: Ramy Ragab
from New York
Expertise:Expert
Verified Purchase:Yes
Honeslty one of the best phones iv had with SAMSUNG IN A WHILE
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Ramy! We appreciate your feedback and are glad to see that you consider it one of the best phones you've had from Samsung in a while. In today's fast-paced world, having a pro-level camera truly makes a difference. The Galaxy Z Fold7's 200MP main camera takes stunning photos with a 44% larger image sensor, providing sharper images and more detail than its predecessor, which was already impressive. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the flexibility of my new Z Fold 7
on September 10, 2025
Posted by: BillFromMilwaukee
Verified Purchase:Yes
Counterintuitively, it may be too thin. The lens sticking out makes it wobbly even in a case.
I love the fact I no longer need to carry both my eReader and my phone. When open, it replaces my Kindle.
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Bill! We’re glad to see that you appreciate its convenience, combining the features of an eReader and phone in one device. The Galaxy Z Fold7 is perfect for reading. Whether folded or unfolded, it truly exceeds expectations. With its expanded 21:9 Cover screen, it is easier to hold than ever, and the Main Screen spans an impressive 8 inches, giving you the most expansive screen on a Galaxy phone. We hope you continue to have a great experience with your Z Fold7. If you have any questions or concerns, feel free to reach out to us at Samsung Support. Happy reading! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Failed in the first month
on September 10, 2025
Posted by: CBERG
from Centennial Co
Expertise:Intermediate
The inside screen, stop working and the 5G worked intermittently. It's my wife's phone. She has cancer.The repair scenario is a nightmare.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for your feedback about the Galaxy Buds3 Pro, Mely! We take pride in offering the best buds in the market and want to help turn your experience around. The Galaxy Buds3 are designed as open-type buds, which means they don't have ear tips like canal-style earbuds. To use them, simply place them in your ears; you'll see directional marks at the bottom: an L for the left bud and an R for the right. Insert the R bud into your right ear, R facing you, and the L bud into your left ear, L facing you. Angle the buds slightly so that the microphone points towards your mouth, not straight down. You can adjust their fit by rotating them forward or backward until they feel comfortable. To enhance your audio experience, we recommend trying out the Equalizer on the Wearable app. This way, you can personalize your buds' settings to sound the way you prefer them. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone just need pen support
on September 10, 2025
Posted by: Wdisty
from Rock Springs GA
Expertise:Expert
Verified Purchase:Yes
Phone is very smooth and well designed. Only need the pen feature back. I would take a thicker phone for that. Please make another version.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 11, 2025
We appreciate your feedback on the Galaxy Buds3 Pro, WDisty. Your insights are crucial as we continue to make changes and improvements. We love to see that the phone has performed smoothly and that you're happy with the design. We also appreciate you sharing how you feel about this version not having an S Pen. While the S Pen remains a valuable part of the Galaxy lineup, our priority with this latest iteration of these products was delivering the lightest and thinnest Galaxy Z series experience yet, as the most important user experience for this generation was to maximize portability. Once again, we appreciate your feedback, and if you ever need anything at all, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get you one
on September 10, 2025
Posted by: Tram
Verified Purchase:Yes
If you don't have a Fold... Shame on you!!! I started with 5 then got a 6 and the 7 is skinnier and the screen is bigger!! Had for 2 month and no crease!!
Samsung Did it Again, only if their appliances kept up with the phones..
Response from Samsung USBy R&R Team, September 11, 2025
Thanks for sharing your awesome review of the Galaxy Z Fold7, Tram! We truly appreciate your feedback and love to see that you’re enjoying your experience. It’s great to know you’re impressed with the slimmer design and larger screen. At just 215 grams, the Galaxy Z Fold7 is even lighter than the Galaxy S25 Ultra, making it easy to carry around. Plus, it's only 8.9 mm thick when folded and 4.2 mm thick when unfolded, so it’s designed for convenience and style. Once again, thank you for sharing your thoughts, and we hope to hear more from you in the future. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Thinner, lighter, and easier to hold when folded
on September 10, 2025
Posted by: GGG0NZ0
[This review was collected as part of a promotion.] Using it unfolded makes a huges difference coming from Note series since starting with Note 2 to Note 22U now to Fold series. Very easy to use and handle while folded. Also it weighs lighter. Browsing online while unfolded really makes a huge difference and everything larger and bigger and way easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We truly appreciate your feedback. It's awesome to see that you find using the phone unfolded makes a significant impact, especially coming from the Note series. The transition to a larger screen really enhances browsing and overall usability. We’d like to highlight that the Galaxy Z Fold7 not only offers an easier handling experience but also packs the computing power of a PC. With Samsung DeX, you can transform your Fold7 into a powerful desktop experience. You can easily connect wirelessly to any Miracast-enabled display, like Samsung’s Smart Monitor, or use an HDMI to USB-C cable for a direct connection. With One UI 8, the DeX experience is even more intuitive, featuring improved multitasking and AI assistance. You can also use your Galaxy Z Fold7 as a trackpad or pair it with a Bluetooth keyboard and mouse, allowing you to multitask seamlessly while enjoying calls and texts. If you have any concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Change
on September 10, 2025
Posted by: Bill
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
This is a big improvement but i do miss the pen. I have the mint color and i love it had to get the clear case.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 10, 2025
It's great to hear from you, Bill. Thank you for sharing your thoughts! We’re glad to see you’ve noticed the big improvements with the Galaxy Z Fold7 and that you love the look so much that you had to get a clear case. The upgrade to a 200 MP wide camera from the 50 MP in the Galaxy Z Fold6 makes a notable difference in capturing stunning photos. While the S Pen remains a valuable part of the Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. We aimed to maximize portability, which is essential for this generation. We understand how special the pen is, and we appreciate your feedback on that. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
7 out of 7 for the fold 7
on September 10, 2025
Posted by: Jlevon87
Verified Purchase:Yes
Size matter.. Great improvement.. the phone fits in my pockets perfectly..
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts, Jlevon! We’re glad to see that the Galaxy Z Fold7 fits perfectly in your pocket. With its wider, lighter, and thinner design, it truly transforms into a pocketable workstation that’s ready for anything. Plus, with the most advanced next-gen Snapdragon® mobile processor, you can expand your gameplay on an impressive screen. You get 38% faster processing, 26% smoother graphics, and 41% quicker AI enhancements for an incredible viewing and gaming experience. If you ever need anything at all, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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