Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,733 Reviews)
Rating breakdown 7,733 reviews
5 Stars
6,339
4 Stars
1,033
3 Stars
206
2 Stars
54
1 Star
101
87%of customers recommend this product.
(
652 out of
752)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
3
Battery and fast charging
on October 3, 2025
Posted by: Tigers1973
[This review was collected as part of a promotion.] I have so many samsung phones this phone did not hit the top the main problem it's the battery for the price of this phone I have to charge it 2 times a day not good and the second no fast charging it take to long to charge there is other small stuff but this is the main samsung need to do better before to late.
Value
3
Response from Samsung USBy R&R, October 7, 2025
Greetings Tigers1973,
Thanks for your feedback on the Galaxy Z Fold7. If your battery drains quickly, it could be caused by background apps running without your awareness, like apps that continuously use GPS or network data. You can optimize your settings for longer battery life by going to Settings > Battery. Open Settings, tap Battery, then scroll down to view app usage details by tapping View details on the graph. Enable Power saving mode to lower your phone’s performance — just tap Power saving and switch on the preferred settings. To avoid battery drain, put seldom-used apps to sleep in the background: go to Background usage limits, then set your preferences—automatically put unused apps to sleep, choose specific apps to never auto-sleep, or view and manage sleeping apps. Deep sleeping apps won't run in the background and only activate when opened. Switch to the Light performance profile in Settings > Device care > Performance profile to prioritize battery life over speed. For additional battery-saving tips, see the online article linked below. Thanks for your review. We appreciate your choice of Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
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Thanks for your feedback on the Galaxy Z Fold7. If your battery drains quickly, it could be caused by background apps running without your awareness, like apps that continuously use GPS or network data. You can optimize your settings for longer battery life by going to Settings > Battery. Open Settings, tap Battery, then scroll down to view app usage details by tapping View details on the graph. Enable Power saving mode to lower your phone’s performance — just tap Power saving and switch on the preferred settings. To avoid battery drain, put seldom-used apps to sleep in the background: go to Background usage limits, then set your preferences—automatically put unused apps to sleep, choose specific apps to never auto-sleep, or view and manage sleeping apps. Deep sleeping apps won't run in the background and only activate when opened. Switch to the Light performance profile in Settings > Device care > Performance profile to prioritize battery life over speed. For additional battery-saving tips, see the online article linked below. Thanks for your review. We appreciate your choice of Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Phoney User
Expertise:Intermediate
Verified Purchase:Yes
No complaints so far. Both screens are bright, photos are superb, battery is sufficient for a day, and it's fully usable in a folded state.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever, fold screen is so fragile
on October 3, 2025
Posted by: Rupeshk
[This review was collected as part of a promotion.] Worst phone ever, fold screen is so fragile. Not even covered under warranty. Waste of money.
Value
1
Response from Samsung USBy R&R, October 7, 2025
Good day Rupeshk,
Thanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Overall amazing Phone
on October 3, 2025
Posted by: Mattman
[This review was collected as part of a promotion.] Simply one of the very best phones ive ever had hands down.. From the highly advanced AI technology makes this phone even more easier for handling any daily tasks or questions about anything you can think to ask AI. Overall 9.8 of 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is awesome
on October 3, 2025
Posted by: Dboii91
[This review was collected as part of a promotion.] I use it as a computer. It's awesome in every way.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeff G
from Greeley Colorado
Expertise:Expert
Verified Purchase:Yes
This thing is dope. Needs a larger battery but everything else is absolutely amazing. I've taken some of the best pictures I've ever gotten on this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's an awesome phone
on October 3, 2025
Posted by: KidCaligula1
[This review was collected as part of a promotion.] I don't use AI so I have no opinion on it
I don't use AI so I have no opinion on it
I don't use AI so I have no opinion on it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has bad battery capacity
on October 3, 2025
Posted by: Ragsdagr8
[This review was collected as part of a promotion.] The device is well made with new advancements. But my only problem is battery capacity, which is very less and won't even hold full day of charging. I wish Samsung also concentrated on basic features like improving battery capacity and technology.
Value
3
Response from Samsung USBy R&R, October 3, 2025
Hello Ragsdagr8, Thank you for sharing your experience with the Galaxy Z Fold7. You highlighted that while the device is well built with exciting new features, you would like to see stronger battery endurance. Battery life is always an area of focus for us, and feedback like yours helps us evaluate how Galaxy innovations can deliver even more all-day power without compromising the Fold’s slim form. Find out more about how to get the most out of your battery by checking out the article linked below. Thank you for your review. We appreciate you choosing Samsung. Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
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https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US