Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,320 Reviews)
Rating breakdown 7,320 reviews
5 Stars
6,024
4 Stars
959
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
Samsung Galaxy Z Fold 7
on September 23, 2025
Posted by: Taz1111
[This review was collected as part of a promotion.] Samsung Galaxy Z Fold 7 i like everything about the phone.The camera, the battery life, how thin the phone is.The way the camera takes pictures the slow motion.It takes beautiful pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 23, 2025
Posted by: Joon
from Arizona
Expertise:Intermediate
There are 2 unknown line green and red on screen, I just bought it last month . I feel really bad and angry 😠 so much ....please don't buy it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, September 24, 2025
Greetings Joon, Thank you for sharing your feedback on your Galaxy Z Fold7. We appreciate the chance to learn how customers use their devices and how well they function. If you are experiencing unexpected screen concerns, you may consider taking your device in for repair. We've partnered with uBreakiFix as an authorized Samsung repair location, allowing you to schedule an appointment or walk into any of the 600 locations across the US. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, you can opt for Samsung Care+ on eligible devices for extended coverage and support. For more information about your warranty and options, please contact our Samsung Support Team. We're here to assist you. Thank you for choosing Samsung. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love all the features
on September 23, 2025
Posted by: Jmanuel
[This review was collected as part of a promotion.] All features on this phone are great and useful on every day use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best noise canceling earbuds
on September 23, 2025
Posted by: SiGaeyC
[This review was collected as part of a promotion.] Using the galaxy AI with my Z Fold 7 and my galaxy earbud pro 3 is amazing. The sound quality to the absolute noise canceling is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing
on September 23, 2025
Posted by: SiGaryC
[This review was collected as part of a promotion.] The Galaxy AI makes everyday tasks so m7ch easier and seamless. With the multitasking functions definitely increases productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The product software and capabilities are great.
on September 23, 2025
Posted by: Reviewsforless
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 stands as a powerful testament to the progress of foldable technology, a device that has successfully refined many of the criticisms leveled at its predecessors. It boasts a sleek, lightweight design, stunning displays, a best-in-class processor, and a vastly improved camera system. On the surface, it is a triumph of engineering and a genuinely compelling option for those seeking a singular device for both productivity and media consumption. However, this impressive achievement is fundamentally undermined by a single, catastrophic flaw: the inherent fragility of its inner main display. The reported failure of the screen from a simple, low-force interaction—a case study at the heart of this analysis—is not an isolated incident but a symptom of a systemic vulnerability that contradicts the manufacturer's bold durability claims.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hi there, Thank you for sharing your feedback on the Galaxy Z Fold7. We value your input and appreciate your detailed thoughts. Regarding screen durability concerns, Galaxy Z devices feature multiple protective layers and undergo testing to handle daily use, all while preserving their slim, foldable design that makes them distinctive. The durability of the device comes from Samsung’s foldable OLED technology. The Galaxy Z Fold7 has passed a 500,000-fold durability test conducted by Bureau Veritas, a global testing organization, highlighting its impressive resilience. It’s also the first Samsung display to boost the Ultra Thin Glass by 50%, greatly improving impact absorption. Many users enjoy the immersive display and multitasking capabilities unique to the Galaxy Z Fold7. Thank you for choosing Samsung’s innovative technology. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 23, 2025
Posted by: BCravens
[This review was collected as part of a promotion.] Amazing phone. Great for streaming, or just for Facebook. Whatever the reason, it's perfect for it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Husband absolutely loves!
on September 23, 2025
Posted by: SamsungT3chLuv
[This review was collected as part of a promotion.] His last one went through a motorcycle accident with him and survived while sliding out of his front pocket that was made while sliding on the asphalt. He was so impressed his ohine took the wreck so well, just a few scrapes. He is now a lifer woth the folds. I recently introduced him to AI and he's been like a kid playing woth all of the different options.
Value
5
Written by a customer while visiting Samsung US