Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,321 Reviews)
Rating breakdown 7,321 reviews
5 Stars
6,025
4 Stars
959
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
You dont want to miss it!
on September 29, 2025
Posted by: Kiara18
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 really feels like the foldable Samsung’s been trying to perfect it’s thinner, lighter, and way easier to use day-to-day, plus the screens look amazing and the performance flies with the new Snapdragon chip. The cameras are a big step up too, and you’ll actually enjoy taking photos with it. That said, I do miss the S Pen, the battery life is just okay, and the charging could be faster. It’s also crazy expensive, but honestly, this is the first Fold that feels like a real daily phone and not just a cool gadget to show off.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jonathan
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
Loved my S25 ultra but had to pull the trigger on this one. Lighter and easier to access in one hand. Also love the screen opened up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Greg
from East Haven, CT
Expertise:Expert
Verified Purchase:Yes
It's cool. A couple apps don't like the dpi changes. But most apps work fine. When the fold is open Facebook market place stutters and does not scroll correctly. When the phone is closed it works fine. Great for multitasking and consuming content. I always had notes for my phone and then they changed the name to ultra. This is my first phone that's not a note/ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Great phone love how thin it is and bigger screen. I upgraded from the fold 6 and its definitely a noticeable difference. The hinge feels snappier and stronger, less of a crease on inner screen. Definitely happy with my purchase.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I rate it 1 star because it hasn't even been a month since I bought it and they already had to change the screen. For such an expensive phone and to already have these problems, it leaves a lot to say about the Samsung company, completely disappointed.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hi Awilda castillo, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. It features a Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screen, an Advanced Armor Aluminum frame and hinge, and an IP48 dust and water resistance rating. The foldability has been tested to withstand approximately 200,00 folds easily. We also recommend Samsung Care+ for added security, as accidents can happen- having Samsung Care+ provides unmatched peace of mind. All Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. For eligible devices, you can also choose to extend coverage with Samsung Care+ for additional protection and support. Thank you for your review and for choosing innovation with Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on September 29, 2025
Posted by: Scorpion97
[This review was collected as part of a promotion.] The samsung products have always been godd. But the ZFold is excellent.
I also enjoibthe new galaxy AI features such as Gemini Live.
Very well done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my device
on September 29, 2025
Posted by: Lucky74
[This review was collected as part of a promotion.] I wouldn't trade my device for anything because I love this product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Update messed up my apps
on September 29, 2025
Posted by: Cdfair
The new update messed up my entire phone. Alot.of apps won't even open now, even when I uninstall them and reinstall them. Very upset. Simple apps like Pandora, outlook, winn dixie(grocery), couple of my credit card apps won't open now. And app i use to communicate with my daughter in Sputh Korea
Response from Samsung USBy R&R, September 30, 2025
Hey there Cdfair, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. To assist you better, we may need more details about your device, especially regarding why certain apps aren't opening after the recent update. We want to ensure the apps are compatible with the current Android version, and it could also be a concern with the app versions. Please contact our Samsung Support Team for additional assistance with troubleshooting. We're eager to help you resolve this behavior. We appreciate your feedback and thank you for choosing Samsung. App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
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https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US