Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,321 Reviews)
Rating breakdown 7,321 reviews
5 Stars
6,025
4 Stars
959
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
Love this phone!
on October 3, 2025
Posted by: Toxicpuppet
[This review was collected as part of a promotion.] Absolutely love this phone! With the Galaxy AI feature, its much easier for it to understand than the original assistants. It edits photos better and the gaming with such a screen as well as the graphics are amazing! It's great for work, as I work from home. Everything about the phone is an upgrade. The inside screen even comes with a pre installed protection screen, do not remove it lol as I considered it until I asked Gemini if I should and she was against it lol. I didn't realize that was the protection screen. The one downfall is the support for the spen has been removed. With a screen this big, you absolutely want to use a pen. I found a way around using a different pen but it's not the same. Also I just bought it just to find out in a few months the trifold is being released. Samsung always does that to me, I upgrade my phone to the latest one and they release a new one just a few months later lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Need blue bubble app
on October 3, 2025
Posted by: Sadbuttrue
[This review was collected as part of a promotion.] I love it but FORCED to drop due to compatibility with the iMessage app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is incredible.
on October 3, 2025
Posted by: Muffykins
[This review was collected as part of a promotion.] This galaxy fold 7 has the best camera I've ever had in a phone! I'll show you with a picture I took the third day I got it. I absolutely looooove this phone! More than I've ever loved any phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery and fast charging
on October 3, 2025
Posted by: Tigers1973
[This review was collected as part of a promotion.] I have so many samsung phones this phone did not hit the top the main problem it's the battery for the price of this phone I have to charge it 2 times a day not good and the second no fast charging it take to long to charge there is other small stuff but this is the main samsung need to do better before to late.
Value
3
Response from Samsung USBy R&R, October 7, 2025
Greetings Tigers1973,
Thanks for your feedback on the Galaxy Z Fold7. If your battery drains quickly, it could be caused by background apps running without your awareness, like apps that continuously use GPS or network data. You can optimize your settings for longer battery life by going to Settings > Battery. Open Settings, tap Battery, then scroll down to view app usage details by tapping View details on the graph. Enable Power saving mode to lower your phone’s performance — just tap Power saving and switch on the preferred settings. To avoid battery drain, put seldom-used apps to sleep in the background: go to Background usage limits, then set your preferences—automatically put unused apps to sleep, choose specific apps to never auto-sleep, or view and manage sleeping apps. Deep sleeping apps won't run in the background and only activate when opened. Switch to the Light performance profile in Settings > Device care > Performance profile to prioritize battery life over speed. For additional battery-saving tips, see the online article linked below. Thanks for your review. We appreciate your choice of Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for your feedback on the Galaxy Z Fold7. If your battery drains quickly, it could be caused by background apps running without your awareness, like apps that continuously use GPS or network data. You can optimize your settings for longer battery life by going to Settings > Battery. Open Settings, tap Battery, then scroll down to view app usage details by tapping View details on the graph. Enable Power saving mode to lower your phone’s performance — just tap Power saving and switch on the preferred settings. To avoid battery drain, put seldom-used apps to sleep in the background: go to Background usage limits, then set your preferences—automatically put unused apps to sleep, choose specific apps to never auto-sleep, or view and manage sleeping apps. Deep sleeping apps won't run in the background and only activate when opened. Switch to the Light performance profile in Settings > Device care > Performance profile to prioritize battery life over speed. For additional battery-saving tips, see the online article linked below. Thanks for your review. We appreciate your choice of Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Phoney User
Expertise:Intermediate
Verified Purchase:Yes
No complaints so far. Both screens are bright, photos are superb, battery is sufficient for a day, and it's fully usable in a folded state.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever, fold screen is so fragile
on October 3, 2025
Posted by: Rupeshk
[This review was collected as part of a promotion.] Worst phone ever, fold screen is so fragile. Not even covered under warranty. Waste of money.
Value
1
Response from Samsung USBy R&R, October 7, 2025
Good day Rupeshk,
Thanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Overall amazing Phone
on October 3, 2025
Posted by: Mattman
[This review was collected as part of a promotion.] Simply one of the very best phones ive ever had hands down.. From the highly advanced AI technology makes this phone even more easier for handling any daily tasks or questions about anything you can think to ask AI. Overall 9.8 of 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is awesome
on October 3, 2025
Posted by: Dboii91
[This review was collected as part of a promotion.] I use it as a computer. It's awesome in every way.
Value
5
Written by a customer while visiting Samsung US