Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,722 Reviews)
Rating breakdown 7,722 reviews
5 Stars
6,332
4 Stars
1,030
3 Stars
205
2 Stars
54
1 Star
101
87%of customers recommend this product.
(
652 out of
752)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
1
Inner Screen not durable
on November 20, 2025
Posted by: Vivaldix
Expertise:Expert
Inner screen is not that durable. Since its release, I have fixed it 5 times already. I use the front screen more and the inner screen breaks with a light fall.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, November 21, 2025
Hello Vivaldix,
Thank you for sharing your experience with the Galaxy Z Fold7's inner display. Your usage, especially relying on the front screen, shows how well the device fits daily life. Your comments on durability highlight the importance of a foldable screen that opens and closes often. Samsung products are covered against defects for 12 months, with optional extended coverage via Samsung Care+. Contact our Support Team to learn more about warranty and repair options. The Z series keeps improving in design and durability, and your feedback on daily use is valuable. Thank you for being part of the Galaxy Z Series community and sharing your perspective. We appreciate you at Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7's inner display. Your usage, especially relying on the front screen, shows how well the device fits daily life. Your comments on durability highlight the importance of a foldable screen that opens and closes often. Samsung products are covered against defects for 12 months, with optional extended coverage via Samsung Care+. Contact our Support Team to learn more about warranty and repair options. The Z series keeps improving in design and durability, and your feedback on daily use is valuable. Thank you for being part of the Galaxy Z Series community and sharing your perspective. We appreciate you at Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Gerri
Expertise:Intermediate
Verified Purchase:Yes
Purchasing was so easy. The return of my trade in was very simple and fast.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Is it amazing
on November 20, 2025
Posted by: Javier
[This review was collected as part of a promotion.] Is it amazing. It's a wonderful cell phone. The camera is great. The screen is very thin and the system is very fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ai is the best feature and camera has been
on November 19, 2025
Posted by: Kalyan
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is widely considered a major evolutionary step for the foldable line, with many reviewers calling it the best Z Fold model to date. It has finally addressed the issues of bulk and weight that plagued previous generations, making it a compelling option for those seeking a phone that truly doubles as a mini-tablet. The overall customer rating for the device is high,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect i wachi football game like TV screen
on November 19, 2025
Posted by: Mknyat
[This review was collected as part of a promotion.] Voice commands video editing 👌 with galaxy Ai #1 you can use multiple purposes
Value
5
Response from Samsung USBy R&R, November 20, 2025
Hiya Mknyat,
Thank you for sharing your excitement about the Galaxy Z Fold7. The large screen truly transforms the experience of watching a football game, and it’s great to hear how much you’re using Galaxy AI for editing and voice commands. The Z Fold7 was designed for that kind of versatility, one device that adapts to whatever you’re doing. We appreciate you being part of the Samsung family.
-Ty
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Thank you for sharing your excitement about the Galaxy Z Fold7. The large screen truly transforms the experience of watching a football game, and it’s great to hear how much you’re using Galaxy AI for editing and voice commands. The Z Fold7 was designed for that kind of versatility, one device that adapts to whatever you’re doing. We appreciate you being part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: G Axelson
from Beaufort, SC
Verified Purchase:Yes
One month after I purchased my ZF7 512GB, Samsung lowered the cost of a ZF7 1TB...less than I paid for ZF7 512GB.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone.
on November 19, 2025
Posted by: Delongk
[This review was collected as part of a promotion.] Great phone. I love it except I would love spen support but wouldn't trade it for the thickness of the fold 6. The stylus' with the flat clear disk seem to still work so a relatively minor sacrifice to me. I would recommend the fold 6 if an active stylus is a necessity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Simple Phone
on November 19, 2025
Posted by: Chelcast
[This review was collected as part of a promotion.] Nothing to unique or different from any other phone I have owned. So that is why I rate it with three stars.
Value
3
Response from Samsung USBy R&R, November 20, 2025
Hello Chelcast,
Thank you for sharing your experience with the Galaxy Z Fold7. The Fold series offers a unique mix of a full-size phone and a tablet-like display, and it’s helpful to hear how the device compares to your previous devices. Features like Galaxy AI, the improved camera system, and the refined hinge work together to enhance everyday tasks in subtle but meaningful ways. Thanks for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. The Fold series offers a unique mix of a full-size phone and a tablet-like display, and it’s helpful to hear how the device compares to your previous devices. Features like Galaxy AI, the improved camera system, and the refined hinge work together to enhance everyday tasks in subtle but meaningful ways. Thanks for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US