Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,324 Reviews)
Rating breakdown 7,324 reviews
5 Stars
6,026
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Posted by: RCECT
from CT
Expertise:Intermediate
Verified Purchase:Yes
Good phone, good screens, good cameras, fast processing and light weight a plus. Negative no S-Pen, liked that function. Wish there was an alternative.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features all around great phone
on October 21, 2025
Posted by: MamaBear
[This review was collected as part of a promotion.] Galaxy AI is amazing with this phone. I use it for pretty much a laptop and editing photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI makes life so much better.
on October 21, 2025
Posted by: gijoe1294
[This review was collected as part of a promotion.] Today I have explored the new AI options and details explaining what this has to offer and there is so much to explore and learn about this platform.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Google to Samsung; The journey I needed
on October 21, 2025
Posted by: Libra420T
[This review was collected as part of a promotion.] This is the most game-changing device that I have ever purchased. Years prior I was a OnePlus user, then I moved over to the Google pixel series. Now coming to Samsung specifically the Galaxy Z fold 7 has been an overwhelming experience for only the Good.
Speaking of good, good luck is such an essential app that comes from Samsung. Not to mention the Galaxy AI and all the features that come with it. I truly appreciate this.
Speaking of good, good luck is such an essential app that comes from Samsung. Not to mention the Galaxy AI and all the features that come with it. I truly appreciate this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to open
on October 20, 2025
Posted by: GurnseyT
[This review was collected as part of a promotion.] Without fingernails, like actual length, not working man length, you really can’t open the thing. I do have a thin case on it, but this thing needs tabs or something to help open it. And the fingerprint reader hates me.
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi there GurnseyT,
Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
Samsung Support
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Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone with nice display
on October 20, 2025
Posted by: Oravisin
[This review was collected as part of a promotion.] Multitasking at its best, love the big screen and display quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best experinece
on October 20, 2025
Posted by: Hargou
[This review was collected as part of a promotion.] The Design: Samsung Finally Nails the Form Factor
The Samsung Galaxy Z Fold 7 is the foldable phone we've been waiting for. For years, the major drawback of the Fold series was its bulky, two-phones-stuck-together feel. The Fold 7 completely solves this, arriving as Samsung's slimmest and lightest foldable yet.
The Samsung Galaxy Z Fold 7 is the foldable phone we've been waiting for. For years, the major drawback of the Fold series was its bulky, two-phones-stuck-together feel. The Fold 7 completely solves this, arriving as Samsung's slimmest and lightest foldable yet.
The AI Leap: Galaxy AI and Gemini
This is where the Fold 7 truly steps into the next generation. The combination of the Snapdragon 8 Elite NPU and One UI 8's Galaxy AI makes this device feel like a genuinely smart personal assistant. The large screen elevates the core AI features
This is where the Fold 7 truly steps into the next generation. The combination of the Snapdragon 8 Elite NPU and One UI 8's Galaxy AI makes this device feel like a genuinely smart personal assistant. The large screen elevates the core AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone except battery
on October 20, 2025
Posted by: GeonCarlos
from Los Angeles
Expertise:Intermediate
I love this phone is perfect in all aspects but the battery is awful. I would sacrifice having a bigger phone and heavier for a bigger battery that can handle a full day battery without having to recharge mid day. Aside from that the fold 7 is perfect. I love it.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 28, 2025
Hey there GeonCarlos,
Thank you for sharing your thoughts on your Galaxy Z Fold7, especially about the battery life. We value your feedback. Improved battery efficiency helps you stay connected longer, and we’re here to help you maximize it. You can achieve all-day battery life—it's just about optimizing your device’s battery. To do this, go to Settings, tap Battery, then scroll down to the graph and tap View details to see app usage information. Turn on Power saving mode to reduce your phone’s performance. Tap Power saving, then activate the switches next to your preferred settings. Put rarely used apps to sleep in the background to save battery. Tap Background usage limits, then adjust these options:
- Put unused apps to sleep automatically if they haven't been used for a while.
- Never auto sleep apps—you can choose which apps won't auto sleep.
- Sleeping apps—that won't run in the background; view your current sleeping apps here.
- Deep sleeping apps—they won't run in the background and will only activate when you open them.
Switch to the Light performance profile to prioritize battery life over processing speed. Go to Settings, tap Device care, then Performance profile, and select Light.
You can also optimize your device’s display for better battery life; more details are in the link below. We appreciate your feedback, and thank you for choosing innovation with Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on your Galaxy Z Fold7, especially about the battery life. We value your feedback. Improved battery efficiency helps you stay connected longer, and we’re here to help you maximize it. You can achieve all-day battery life—it's just about optimizing your device’s battery. To do this, go to Settings, tap Battery, then scroll down to the graph and tap View details to see app usage information. Turn on Power saving mode to reduce your phone’s performance. Tap Power saving, then activate the switches next to your preferred settings. Put rarely used apps to sleep in the background to save battery. Tap Background usage limits, then adjust these options:
- Put unused apps to sleep automatically if they haven't been used for a while.
- Never auto sleep apps—you can choose which apps won't auto sleep.
- Sleeping apps—that won't run in the background; view your current sleeping apps here.
- Deep sleeping apps—they won't run in the background and will only activate when you open them.
Switch to the Light performance profile to prioritize battery life over processing speed. Go to Settings, tap Device care, then Performance profile, and select Light.
You can also optimize your device’s display for better battery life; more details are in the link below. We appreciate your feedback, and thank you for choosing innovation with Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US