Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,324 Reviews)
Rating breakdown 7,324 reviews
5 Stars
6,026
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
4
Screen durability
on October 23, 2025
Posted by: Smw36301
[This review was collected as part of a promotion.] The inside screen cracked really easy compared to other samsung phones
Value
4
Response from Samsung USBy R&R, November 21, 2025
Hi Smw36301,
Thank you for taking a moment to share your experience with the Galaxy Z Fold7. The Z series features a unique display designed for flexibility, multitasking, and immersive viewing, and your feedback helps highlight how the device performs in everyday use. The Z Fold7’s interior display is made with advanced materials to support its folding design, and hearing that yours felt more delicate than expected provides valuable insight into your hands-on experience. We appreciate your perspective and the time you took to share it. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for taking a moment to share your experience with the Galaxy Z Fold7. The Z series features a unique display designed for flexibility, multitasking, and immersive viewing, and your feedback helps highlight how the device performs in everyday use. The Z Fold7’s interior display is made with advanced materials to support its folding design, and hearing that yours felt more delicate than expected provides valuable insight into your hands-on experience. We appreciate your perspective and the time you took to share it. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Michelle H
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
I love the Samsung Galaxy Z Fold line. I love how much thinner it is when not folded and how big the screen is. I like the camera, but the lens does make it hard to wireless charge with some surfaces.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, October 28, 2025
Hey there Michelle H,
Thank you for sharing that the Galaxy Z Fold7 meets your expectations in viewing more content, multitasking, and using apps the way you prefer. We're glad the 200 MP wide-angle camera and advanced optics helped you capture sharp, memorable moments. Your input on camera settings for wireless charging surfaces is valuable and will be considered for future improvements. We appreciate your feedback and thank you for choosing Samsung's innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing that the Galaxy Z Fold7 meets your expectations in viewing more content, multitasking, and using apps the way you prefer. We're glad the 200 MP wide-angle camera and advanced optics helped you capture sharp, memorable moments. Your input on camera settings for wireless charging surfaces is valuable and will be considered for future improvements. We appreciate your feedback and thank you for choosing Samsung's innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone but lacks battery
on October 23, 2025
Posted by: Slipfoot1970
[This review was collected as part of a promotion.] Good Phone. I like the Galaxy AI built in and the larger screen size when I am reading. But the battery life is just insufficient. I have to walk around with a power bank if I am out and about all day.
Value
4
Response from Samsung USBy R&R, October 28, 2025
Hello Slipfoot1970,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We value your feedback. The new battery efficiency helps you go longer, and we’re glad it has been dependable for you. Are you facing battery drain issues on your Galaxy device? Don't worry, we’re here to help! This guide will walk you through troubleshooting steps to identify and fix the problem, so you can enjoy longer battery life. Keep your device’s software updated. To optimize your battery, go to Settings > Battery, then scroll to the graph and tap View details to see app usage. Enable Power saving mode to reduce performance. Tap Power saving and toggle switches next to your preferred settings. Put infrequently used apps to sleep in the background to save battery. Tap Background usage limits and adjust: 'Put unused apps to sleep' (auto-sleeps apps not used for a while), 'Never auto sleeping apps' (apps you want to exclude), 'Sleeping apps' (apps running in background), and 'Deep sleeping apps' (apps only active when opened). Switch to the Light performance profile for better battery life over speed. Go to Settings > Device care > Performance profile and select Light. For more details, see the link below. Thanks for your review. We appreciate you choosing Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. We value your feedback. The new battery efficiency helps you go longer, and we’re glad it has been dependable for you. Are you facing battery drain issues on your Galaxy device? Don't worry, we’re here to help! This guide will walk you through troubleshooting steps to identify and fix the problem, so you can enjoy longer battery life. Keep your device’s software updated. To optimize your battery, go to Settings > Battery, then scroll to the graph and tap View details to see app usage. Enable Power saving mode to reduce performance. Tap Power saving and toggle switches next to your preferred settings. Put infrequently used apps to sleep in the background to save battery. Tap Background usage limits and adjust: 'Put unused apps to sleep' (auto-sleeps apps not used for a while), 'Never auto sleeping apps' (apps you want to exclude), 'Sleeping apps' (apps running in background), and 'Deep sleeping apps' (apps only active when opened). Switch to the Light performance profile for better battery life over speed. Go to Settings > Device care > Performance profile and select Light. For more details, see the link below. Thanks for your review. We appreciate you choosing Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Refined and Reliable Upgrade
on October 23, 2025
Posted by: Finn522
[This review was collected as part of a promotion.] Upgrading from the Z Fold 3 to the Z Fold 7 feels like stepping into a more polished generation of foldable phones. The hinge design is sturdier and noticeably smoother, giving the device a more solid, premium feel. The inner display is brighter with improved clarity, making multitasking and media consumption far more enjoyable. Performance is fast and efficient, handling productivity apps and gaming with ease. Battery life also seems better optimized, lasting longer through the day.
While it’s still a large device to carry, the improvements in weight balance and durability make a real difference. Overall, the Z Fold 7 delivers meaningful refinements that make it feel like a mature and reliable foldable, not just a novelty.
Value
5
Written by a customer while visiting Samsung US
Posted by: John
Verified Purchase:Yes
It is better in every way. It is better than other 'normal' phones when in folded mode. Worth every cent.
Written by a customer while visiting Samsung US
Posted by: Chelsea
Expertise:Beginner
Verified Purchase:Yes
I used Motorola forever because I liked shaking my phone to turn the light on and they were cheap. But this phone is so so so so so much better. The camera is top tier and it's so cool that it turns into a tablet. It's very light weight and thin.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Love how light the phone is
on October 23, 2025
Posted by: BMDZ3598
[This review was collected as part of a promotion.] Use the phone for work taking notes , for my self to watch TV shows movies, use it for my son as well , amazing that can open phone to have a bigger display for gps , how light the phone is compared to others and also how efficient it is when using any software ,from playing games and it running super smooth love it all .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the ultimate smartphone of the year!
on October 23, 2025
Posted by: Samfan25
[This review was collected as part of a promotion.] I upgraded fom the Z Fold 4. What a difference! Amazingly thin and lighter with larger displays. Fits comfortably in my pocket. The Z fold 4 was very heavy and bulky. The QHD+ resolution is crystal clear. Refresh rate is super fast, as well. One minor inconvenience..the battery is only compatible with 25 watt charging. But I suspect the reason for that is a give & take in order to make this device so thin. Very impressed with this phone overall. 5 stars!!
Value
5
Written by a customer while visiting Samsung US