Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,324 Reviews)
Rating breakdown 7,324 reviews
5 Stars
6,026
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
New Fold 7 Owner
on October 31, 2025
Posted by: ChrisF
[This review was collected as part of a promotion.] I am really enjoying my new Samsung Fold 7. I am coming from a Samsung Ultra S22 so it was time for an upgrade. I debated on going with the S25 Ultra or waiting for the S26 Ultra , but wanted to try something different. I really liked all the features the Fold 7 had to offer. The size of the S22 screen was nice but I like the fact the screen is a little smaller on the fold 7 when folded for normal use. I like the fact that I can unfold the phone and have a much bigger area to view in my free time. It gives me the freedom to watch any YouTube videos or watch sports on a bigger screen which is VERY NICE... I like all the different options of customization you can do to the phone and make it yours. I have only used a little bit of the Galaxy AI, but I am excited to use more of it. Hopefully, Galaxy AI will assist me with any difficult tasks I am trying to accomplish. I have owned the Samsung Fold 7 now for about 2 weeks and I am super happy I made the switch. I definitely recommend it to anyone looking for a new phone. It is definitely worth it!!!
Value
5
Response from Samsung USBy R&R, October 31, 2025
Hey ChrisF,
We’re excited to hear how much you’re enjoying your new Galaxy Z Fold7. The larger viewing area and the ability to unfold into a bigger screen make a noticeable difference for videos, streaming, gaming, and everyday browsing. Many people who upgrade from standard smartphones love discovering new multitasking and customization options that the Z Series lineup offers. Thank you for choosing Samsung.
-Ty
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We’re excited to hear how much you’re enjoying your new Galaxy Z Fold7. The larger viewing area and the ability to unfold into a bigger screen make a noticeable difference for videos, streaming, gaming, and everyday browsing. Many people who upgrade from standard smartphones love discovering new multitasking and customization options that the Z Series lineup offers. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Hobs360
from Lancaster, Pa
Verified Purchase:Yes
The whole process was a breeze. Awesome phone! Great service!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, October 31, 2025
Hey Hobs360,
We’re excited to hear you’re enjoying your new Galaxy Z Fold7. A seamless setup and a strong first impression set the tone for everything the Fold experience offers. Thank you for sharing your thoughts and for being part of the Samsung community.
-Ty
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We’re excited to hear you’re enjoying your new Galaxy Z Fold7. A seamless setup and a strong first impression set the tone for everything the Fold experience offers. Thank you for sharing your thoughts and for being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Why I love the fold phone
on October 30, 2025
Posted by: Thefold
[This review was collected as part of a promotion.] I have had the fold for almost 3 years and I love this device. Make my life easier and simple. At work it makes managing my inventory and and work related issues easy.
Value
5
Response from Samsung USBy R&R, October 31, 2025
Hello Thefold,
Hearing that the Galaxy Z Fold continues to make both work and daily life easier after years of use is the kind of experience we love to see. The large display, multitasking, and productivity features are built for exactly that, smooth performance with less effort. Thank you for trusting the Z series devices to support your workflow for so long. We value you as a part of the Samsung community.
-Ty
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Hearing that the Galaxy Z Fold continues to make both work and daily life easier after years of use is the kind of experience we love to see. The large display, multitasking, and productivity features are built for exactly that, smooth performance with less effort. Thank you for trusting the Z series devices to support your workflow for so long. We value you as a part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Pinder
Verified Purchase:Yes
Nice smooth 👌 😎 😏 good phone samsung fold buy every one
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: MV Hughes
Verified Purchase:Yes
Had I not been hit with a flood of malware to the degree I could do nothing but do a factory reset and start over, it might have been better. I don't like it that I can't get the screen to stay on all the time. There are some other creepy things. The color is not all that great. I'm getting used to it.
I would recommend this to a friend!
Response from Samsung USBy R&R, November 21, 2025
Hello MV Hughes,
Thank you for sharing your experience with the Galaxy Z Fold7. Regarding malware concerns, there are features in the settings that can help mitigate malware and prevent the need to reset your device. Please check out the link below that details different troubleshooting steps for areas where you may be experiencing malware. There are also features in the settings and methods to block unwanted activity on whatever browser you're using. The Galaxy Z Fold7 offers many customization options that influence the display and overall experience, and your comments show how you’re adjusting them. Color preferences and screen behaviors take time to really understand, and your feedback reflects that initial learning curve. We appreciate your persistence and honest feedback. Thank you for choosing Samsung.
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Regarding malware concerns, there are features in the settings that can help mitigate malware and prevent the need to reset your device. Please check out the link below that details different troubleshooting steps for areas where you may be experiencing malware. There are also features in the settings and methods to block unwanted activity on whatever browser you're using. The Galaxy Z Fold7 offers many customization options that influence the display and overall experience, and your comments show how you’re adjusting them. Color preferences and screen behaviors take time to really understand, and your feedback reflects that initial learning curve. We appreciate your persistence and honest feedback. Thank you for choosing Samsung.
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Srini
from IA
Verified Purchase:Yes
I had a fold4 however it had some screen issues .in exchange I got Food 7 and it's amazing .I loved it
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: KBNM
from New Mexico
Verified Purchase:Yes
I like the phone but it has been difficult to learn how to get most out of it.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R, November 7, 2025
Hi KBNM,
Thank you for sharing your feedback on the Galaxy Z Fold7. Its strong performance and large, bright display are made to enhance your work and streaming experience. As you explore the many advanced features, you may discover helpful shortcuts as you get used to the layout. Please see the links below to learn more about your Galaxy Z Fold7 and all its capabilities. We're glad to hear that the Fold7 suits your needs and continues to provide speed and functionality.
Compare Galaxy Z Fold7, Z Flip7, and Z Flip7 FE
https://www.samsung.com/us/support/answer/ANS10006876/
Discover the Power of AI on Samsung Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006885/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your feedback on the Galaxy Z Fold7. Its strong performance and large, bright display are made to enhance your work and streaming experience. As you explore the many advanced features, you may discover helpful shortcuts as you get used to the layout. Please see the links below to learn more about your Galaxy Z Fold7 and all its capabilities. We're glad to hear that the Fold7 suits your needs and continues to provide speed and functionality.
Compare Galaxy Z Fold7, Z Flip7, and Z Flip7 FE
https://www.samsung.com/us/support/answer/ANS10006876/
Discover the Power of AI on Samsung Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006885/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 30, 2025
Posted by: Zaizai
You WILL love this product. I was annoyed about the battery at first but , the system literally learns your usage and it gets me through a whole working day easy. And im on it constantly and I used it for everything... as a drive a hyundai the smart key goes hand and hand with the phone. The camera is great, and so,is the display... things just work and that why I came back to samsung from Google . Would recommend a good case though, it is pricey even with a trade in. But I love it truly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 31, 2025
Hiya Zaizai,
We’re glad to hear you love your Galaxy Z Fold7! It’s wonderful that the adaptive battery now functions seamlessly with your routine — many users value how the device learns habits and saves power throughout the day. Using it for everything from driving to daily tasks highlights what the Fold can do. The Fold7 is designed to feel effortless, from the camera and display to its smart features, and it seems to be a true everyday companion for you. Thank you for choosing Samsung.
-Ty
Samsung Support
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We’re glad to hear you love your Galaxy Z Fold7! It’s wonderful that the adaptive battery now functions seamlessly with your routine — many users value how the device learns habits and saves power throughout the day. Using it for everything from driving to daily tasks highlights what the Fold can do. The Fold7 is designed to feel effortless, from the camera and display to its smart features, and it seems to be a true everyday companion for you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US