Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,324 Reviews)
Rating breakdown 7,324 reviews
5 Stars
6,026
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
4
Love the new features
on November 1, 2025
Posted by: TerryH20
[This review was collected as part of a promotion.] The new Galaxy AI is perfect for everyday questions
Value
4
Response from Samsung USBy R&R, November 3, 2025
Hey TerryH20,
Thank you for your feedback. The Galaxy Z Fold is built for high performance, smooth animations, and quick app switching, and we're pleased to hear it works well for you. Whether you're editing photos, surfing the web, or calling loved ones, you can leverage the new AI features on your Galaxy phone or tablet to make daily tasks easier. These features allow you to organize and summarize ideas in Samsung Notes, assist with text messages, find content by circling items or images, and match your wallpapers to the weather. They are designed to enhance your experience on the Galaxy Z Fold7. To view or adjust these AI features, go to Settings > Galaxy AI. For more details, please check the link below. Thanks again for your feedback and for choosing Samsung.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
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Samsung Community
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Thank you for your feedback. The Galaxy Z Fold is built for high performance, smooth animations, and quick app switching, and we're pleased to hear it works well for you. Whether you're editing photos, surfing the web, or calling loved ones, you can leverage the new AI features on your Galaxy phone or tablet to make daily tasks easier. These features allow you to organize and summarize ideas in Samsung Notes, assist with text messages, find content by circling items or images, and match your wallpapers to the weather. They are designed to enhance your experience on the Galaxy Z Fold7. To view or adjust these AI features, go to Settings > Galaxy AI. For more details, please check the link below. Thanks again for your feedback and for choosing Samsung.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: kim3700
from Detroit MI
Expertise:Beginner
Verified Purchase:Yes
I was debating on this phone and have had it now for maybe almost a month. I absolutely love it! I was worried about the size and weight and if it would fit in my jean pockets - but it has passed every test. My previous phones were part of the Galaxy S series so the operating system was familiar but there seems to be a lot of different things I can do on this phone - I'm learning every day!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lyne
from South Florida
Expertise:Expert
Verified Purchase:Yes
Great phone, but I notice it keep freezing, in I have to closed all the screen and start over. But the phone is beautiful, but have a few tech hiccups
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R, November 19, 2025
Hi there Lyne,
Thanks for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you appreciate the design and immersive feel of the device. Your note about occasional freezing is useful because it points out moments where the experience could be better, and we value feedback from everyday use. You might notice improvements by checking if there's a software update available for your device. To do this, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, based on your carrier. If an update is available, it will start downloading automatically, although some devices may require you to tap Download now. After the download finishes, follow the on-screen instructions to install the update. For additional tips on boosting performance and updating your device, see the link below. Thank you for being a valued member of our Samsung family.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thanks for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you appreciate the design and immersive feel of the device. Your note about occasional freezing is useful because it points out moments where the experience could be better, and we value feedback from everyday use. You might notice improvements by checking if there's a software update available for your device. To do this, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, based on your carrier. If an update is available, it will start downloading automatically, although some devices may require you to tap Download now. After the download finishes, follow the on-screen instructions to install the update. For additional tips on boosting performance and updating your device, see the link below. Thank you for being a valued member of our Samsung family.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brad
Verified Purchase:Yes
Great Phone. nice features. switched from the s24 ultra. i do wish the front screen was wider. Also miss having the pen to use. would have been perfect for the larger unfolded screen. Battery life isn't that great as well
Response from Samsung USBy R&R, November 21, 2025
Hello Brad,
Thank you for sharing your experience with the Galaxy Z Fold7. Its power, storage, and premium features make it a notable upgrade. It’s great to hear you enjoy the design and experience. You mentioned areas you'd like to see more improvements in, such as a wider cover display, pen support, and longer battery life. These insights are valuable, especially coming from someone who used an S Series device. Your feedback provides useful perspective on user transitions and features in daily use. We’re glad the Z Fold7 meets your needs and appreciate your loyalty to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold7. Its power, storage, and premium features make it a notable upgrade. It’s great to hear you enjoy the design and experience. You mentioned areas you'd like to see more improvements in, such as a wider cover display, pen support, and longer battery life. These insights are valuable, especially coming from someone who used an S Series device. Your feedback provides useful perspective on user transitions and features in daily use. We’re glad the Z Fold7 meets your needs and appreciate your loyalty to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Power in the palm of your hand
on October 31, 2025
Posted by: Elrey929
[This review was collected as part of a promotion.] Powerful, Smart, and Perfect for Everything!
My Galaxy S25 Ultra has become my all-in-one device for work, streaming, and gaming. The Galaxy AI features are amazing — I use them to summarize notes, translate messages, and edit photos effortlessly. The display is stunning for movies and sports, and the performance is super smooth for gaming and multitasking. The camera captures incredible detail, and the battery easily lasts all day. Simply the smartest and most powerful phone I’ve ever owned!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vibrant Display and Perfect for Watching Videos
on October 31, 2025
Posted by: Arman
Verified Purchase:Yes
Loving my Samsung Fold 7! The vibrant display makes everything pop, and the fold feature is perfect for watching YouTube and videos hands-free.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Kissimmee florida
Expertise:Expert
Verified Purchase:Yes
In my opinion, it's been one of the best foldable phones they've made in terms of weight, software, memory, and size. They've improved a lot in every way. I'm a big fan of Samsung technology, but this phone has been something really great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 31, 2025
Greetings Mrventz,
Thank you for your insightful review of the Galaxy Z Fold7. It's clear that this generation stands out in weight, software, memory, and size, showcasing the unique qualities of the Fold series. The Fold7 has attracted many fans thanks to its slimmer profile and improved multitasking, fitting smoothly into your daily life. We’re pleased it has become one of your favorite Samsung products. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Thank you for your insightful review of the Galaxy Z Fold7. It's clear that this generation stands out in weight, software, memory, and size, showcasing the unique qualities of the Fold series. The Fold7 has attracted many fans thanks to its slimmer profile and improved multitasking, fitting smoothly into your daily life. We’re pleased it has become one of your favorite Samsung products. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fold 7 is better.
on October 31, 2025
Posted by: Nimododv06
[This review was collected as part of a promotion.] I had the Fold 3 first than upgraded to the Fold 5 both those ran very good but eventually the Fold 5 started to have issues with wifi and Bluetooth so luckily I still had the Fold 3 so I went back to my roots. The security/firmware updates life came to an end on that phone recently so I now have the Fold 7. The difference in weight is insane..Fold 7 is soooo much thinner takes a little time to get use too. Texting is and feels way better now that the screen is little wider. The AI capabilities is another plus. Haven't fully explored yet but what I have is pretty awesome. I invested in a case and screen protector cause I hope to have this phone for some years. Very happy I upgraded.
Value
5
Response from Samsung USBy R&R, October 31, 2025
Hi there,
We’re glad to hear the Galaxy Z Fold7 is delivering the upgrade you were looking for. The lighter build, wider screen, and enhanced AI tools are definitely standout additions, especially for texting, entertainment, and everyday productivity. It’s great that you’re exploring more features and customizing it to fit your style. Thanks for sharing how the Fold7 is fitting into your life long-term. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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We’re glad to hear the Galaxy Z Fold7 is delivering the upgrade you were looking for. The lighter build, wider screen, and enhanced AI tools are definitely standout additions, especially for texting, entertainment, and everyday productivity. It’s great that you’re exploring more features and customizing it to fit your style. Thanks for sharing how the Fold7 is fitting into your life long-term. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US