Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,324 Reviews)
Rating breakdown 7,324 reviews
5 Stars
6,026
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
Best phone ever
on November 5, 2025
Posted by: Lovegalaxy25
[This review was collected as part of a promotion.] Galaxy Ai feature is amazing. Help with everyday stuff
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hi there Lovegalaxy25,
Thank you for sharing your excitement about the Galaxy Z Fold7. It’s great to hear how Galaxy AI helps with daily activities—features like real-time assistance and organization tools are designed for convenience. The Fold7 continues to impress with its large screen, seamless multitasking, and versatility that transforms the phone into a tablet when needed. Knowing it has become a favorite only confirms we are heading in the right direction. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your excitement about the Galaxy Z Fold7. It’s great to hear how Galaxy AI helps with daily activities—features like real-time assistance and organization tools are designed for convenience. The Fold7 continues to impress with its large screen, seamless multitasking, and versatility that transforms the phone into a tablet when needed. Knowing it has become a favorite only confirms we are heading in the right direction. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lorraine
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
I absolutely highly recommend this phone. It's so thin and love the features and camera. Still checking out new features! Love it! Love it!
I would recommend this to a friend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great execution of unique form factor
on November 5, 2025
Posted by: briarz
[This review was collected as part of a promotion.] I use the phone everyday, when supplanting my computer most days. Unfolded, it allows for easy reading and viewing.
The camera and gallery app has been quite solid - I use galaxy AI to remove unwanted elements frpm pictures I take.
Form is slim and light. Phone can get slippery, so I use a grip tape strip on the back. Great engineering in a phone.
Value
4
Response from Samsung USBy R&R, November 25, 2025
Hi briarz,
It’s wonderful to hear how much you enjoy your Galaxy Z Fold7's versatility. From its large display to Galaxy AI features that quickly enhance photos, every element is crafted for creativity and ease of use. Its slim design makes it easy to carry, and your grip tape trick is a clever addition. You might also explore our variety of case options for extra protection. We appreciate your review and thank you for choosing Samsung.
Explore Galaxy Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?smartphone_compatibility=Galaxy+Z+Fold7&category_names=Phones&accessories_type=Cases+%26+Covers
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s wonderful to hear how much you enjoy your Galaxy Z Fold7's versatility. From its large display to Galaxy AI features that quickly enhance photos, every element is crafted for creativity and ease of use. Its slim design makes it easy to carry, and your grip tape trick is a clever addition. You might also explore our variety of case options for extra protection. We appreciate your review and thank you for choosing Samsung.
Explore Galaxy Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?smartphone_compatibility=Galaxy+Z+Fold7&category_names=Phones&accessories_type=Cases+%26+Covers
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Android User
from Boston
Expertise:Expert
Verified Purchase:Yes
I am loving the experience so far. I love how light it feels and all the extras it has that I keep discovering every day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Multitasking beast
on November 5, 2025
Posted by: Ruby02
[This review was collected as part of a promotion.] The best smart phone/ Tablet I could have for the type of job I have.
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hello There,
We appreciate you sharing your experience with the Galaxy Z Fold7. The larger screen and flexible layout truly stand out when multitasking with multiple apps or detailed views, and it’s great to hear that the device meets your needs. Foldables are designed for users who want a powerful phone that can quickly switch functions, and your review highlights that perfectly. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you sharing your experience with the Galaxy Z Fold7. The larger screen and flexible layout truly stand out when multitasking with multiple apps or detailed views, and it’s great to hear that the device meets your needs. Foldables are designed for users who want a powerful phone that can quickly switch functions, and your review highlights that perfectly. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Screen problems
on November 4, 2025
Posted by: Cris
Expertise:Intermediate
Very nice body design, but screen cracks so easy they need a better screen quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R, November 5, 2025
Hola Cris,
Thank you for your feedback on the Galaxy Z Fold7. Its display is designed for durability, capable of supporting countless folds in daily use. The Galaxy Z Fold 7 includes a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner display features a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, tested to endure everyday use. The Armor Flex Hinge is 27% thinner and 43% lighter, yet remains durable enough for the rated number of folds. If your screen cracks unexpectedly, please note that Samsung offers a warranty covering manufacturing defects in materials and craftsmanship for 12 months, as specified for each product. This warranty provides peace of mind by protecting your investment and ensuring the reliability and performance you expect from Samsung. We have partnered with uBreakiFix as an authorized repair center for diagnosis and repair services. Please contact our Samsung Support Team to learn more. Thank you for your review, and we appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Z Fold7. Its display is designed for durability, capable of supporting countless folds in daily use. The Galaxy Z Fold 7 includes a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner display features a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, tested to endure everyday use. The Armor Flex Hinge is 27% thinner and 43% lighter, yet remains durable enough for the rated number of folds. If your screen cracks unexpectedly, please note that Samsung offers a warranty covering manufacturing defects in materials and craftsmanship for 12 months, as specified for each product. This warranty provides peace of mind by protecting your investment and ensuring the reliability and performance you expect from Samsung. We have partnered with uBreakiFix as an authorized repair center for diagnosis and repair services. Please contact our Samsung Support Team to learn more. Thank you for your review, and we appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Thinkrama
from NY
Expertise:Expert
Verified Purchase:Yes
Excellent form factor and lightweight. Device is extremely thin.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hiya Thinkrama,
Thank you for reviewing the Galaxy Z Fold7. The slimmer frame and lighter weight are noticeable improvements, especially for those upgrading from earlier models. The Fold7 provides a tablet-like workspace without feeling bulky, and it’s great to hear you’re enjoying the design. Your reviews help shoppers understand what it’s like to carry and use the device daily.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy Z Fold7. The slimmer frame and lighter weight are noticeable improvements, especially for those upgrading from earlier models. The Fold7 provides a tablet-like workspace without feeling bulky, and it’s great to hear you’re enjoying the design. Your reviews help shoppers understand what it’s like to carry and use the device daily.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money!
on November 4, 2025
Posted by: Storieddeth
Expertise:Expert
I do not recommend this phone. The only awesome thing about it is how thin they managed to make it. The Z Fold 7 gets absolutely TERRIBLE service. My S23 Ultra was amazing and would get excellent signal in places that this phone gets no signal. As someone that travels a lot, the Z Fold 7 is almost worthless. The battery life is also terrible, even if you rarely use the bigger screen. I wish I would have kept my Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R, November 5, 2025
Good day Storieddeth,
Thank you for reaching out and providing feedback about your Galaxy Z Fold7. We know that staying connected is essential when using your mobile device. Depending on your location and surroundings, your device may temporarily lose network connection or experience slower speeds. This can be due to your plan, region, or network settings. If you're using a 5G device but can't access 5G, check with your carrier to confirm your plan includes 5G and that your account is active. Also, ensure you’re in an area that supports 5G. Resetting your network settings often fixes many issues; note that this will erase all Bluetooth pairings and Wi-Fi networks. To do this, go to Settings > General management > Reset > Reset network settings, then tap Reset settings and enter your PIN or password if prompted. Finally, tap Reset and test your connection afterward. For additional information, refer to the linked article below. If you need further help, contact our Samsung Support Team. We value your feedback and appreciate you choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and providing feedback about your Galaxy Z Fold7. We know that staying connected is essential when using your mobile device. Depending on your location and surroundings, your device may temporarily lose network connection or experience slower speeds. This can be due to your plan, region, or network settings. If you're using a 5G device but can't access 5G, check with your carrier to confirm your plan includes 5G and that your account is active. Also, ensure you’re in an area that supports 5G. Resetting your network settings often fixes many issues; note that this will erase all Bluetooth pairings and Wi-Fi networks. To do this, go to Settings > General management > Reset > Reset network settings, then tap Reset settings and enter your PIN or password if prompted. Finally, tap Reset and test your connection afterward. For additional information, refer to the linked article below. If you need further help, contact our Samsung Support Team. We value your feedback and appreciate you choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US