Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,325 Reviews)
Rating breakdown 7,325 reviews
5 Stars
6,027
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
Simply Amazing
on November 10, 2025
Posted by: Chillinrican
[This review was collected as part of a promotion.] The Fold 7 is an amazing product. I can can not only use it for work but i can watch anime on crunchyroll and hidive with no issues. The expanded screen work flawless with all my apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone. Always a blast using a new phone!
on November 10, 2025
Posted by: OrangeG4
[This review was collected as part of a promotion.] I've had a few different brands of phones, all of them have there own issues. Samsung, even though it's got its own flaws, I will always choose. My experience, even though I'm young and don't have a lot of it, Samsung has always been there for me. I haven't used the A.I. Assistant much, but the little I have learned from it has helped me through many situations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, not so great OneUI
on November 10, 2025
Posted by: Oldlady
[This review was collected as part of a promotion.] I use my phone for calls and texts mostly
I use a few apps but not many
I use a few apps but not many
I use it because I can see it, I am older and it helps me see better when reading emails/texts etc
I do not use Samsung AI at all
I do not like the latest OneUI update, it made some things a hassle, like when I attach my phone to my PC it defaults to charge only, instead of making the files available to see, I have to go into USB settings to allow it now and it resets EVERY SINGLE TIME I reattach my phone by USB to my PC
Value
4
Written by a customer while visiting Samsung US
Posted by: John
from New york, NY
Expertise:Expert
Verified Purchase:Yes
Ngl the phone is great but I have 2 issues with it.
1: the lack of accessories and the overprice of the few there are
2. Battery last less that the Fold5 like way less.
Beside that its a great phone
1: the lack of accessories and the overprice of the few there are
2. Battery last less that the Fold5 like way less.
Beside that its a great phone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Sherri
from Pittsburgh, PA
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love this phone. I gave 4 starts only because I don’t make it thru the day without charging it again. I am a heavy user but other phones got me thru the day. I thing picture quality is good as well and I do take a lot of photos so that’s important to me.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, November 19, 2025
Hi Sherri,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s great to hear how much you are enjoying the device overall! Especially the camera quality and the experience of capturing many photos. Your insight on battery performance provides helpful context, especially as a heavy user. Samsung Galaxy phones come with settings and features to help you monitor and extend your device's battery life. Keep an eye on battery performance and use power-saving modes when needed to maximize your battery life. There are ways to extend battery life, such as power-saving modes or light performance mode during times when you're not using your device as much. We invite you to check out our online resource linked below for tips and tricks to improve battery life. The Fold7 packs a lot of power into its large display, and your perspective highlights how people with active lifestyles use it throughout the day. Thanks for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Fold7. It’s great to hear how much you are enjoying the device overall! Especially the camera quality and the experience of capturing many photos. Your insight on battery performance provides helpful context, especially as a heavy user. Samsung Galaxy phones come with settings and features to help you monitor and extend your device's battery life. Keep an eye on battery performance and use power-saving modes when needed to maximize your battery life. There are ways to extend battery life, such as power-saving modes or light performance mode during times when you're not using your device as much. We invite you to check out our online resource linked below for tips and tricks to improve battery life. The Fold7 packs a lot of power into its large display, and your perspective highlights how people with active lifestyles use it throughout the day. Thanks for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This cell phone is more than great. Performance: i
on November 10, 2025
Posted by: Sexman09
[This review was collected as part of a promotion.] the AI of the east new samsung is awesome you can turn audios into writing I can delete unwanted objects from photos I can translate I can summarize could dimension photos spaces automatically
Value
5
Written by a customer while visiting Samsung US
Posted by: X Beal
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
I had the z fold 4 from release and finally upgraded. This feels looks and functions far better than I can hope for. It's so light and slim. Sound quality is decent (get the pro buds) but the visuals are everything! Very smooth. No issues with the battery life for me and I'm constantly on my phone so that says a lot. I love the Gemini features and Google AI integrations!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 10, 2025
Hi there X Beal,
Thank you for your time and your positive review. The Galaxy Z Fold offers powerful performance, clear sound, and a long-lasting battery, with fast charging options—it’s wonderful to hear it's meeting your needs. We're glad the AI features are improving your experience. We appreciate your feedback and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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Samsung Community
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Thank you for your time and your positive review. The Galaxy Z Fold offers powerful performance, clear sound, and a long-lasting battery, with fast charging options—it’s wonderful to hear it's meeting your needs. We're glad the AI features are improving your experience. We appreciate your feedback and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great.its different i love it
on November 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my Samsung to watch movies.when I open my Samsung the screen is big and smooth.i love my Samsung it's great feels good in my hand .not too big not too small perfect.the camera is awesome as well
Value
5
Response from Samsung USBy R&R, November 10, 2025
Howdy Bolawson,
Thank you for your review. The Galaxy Z Fold7 was designed to feel robust, reliable, and premium — and we’re thrilled it’s exceeded your expectations. The larger display with cinematic features lets you get immersed in anything you’re watching on your phone. Handling the Z Fold7 with its lighter frame and more durable, than-ever build, and being able to open and close your device with ease, has been a game changer. We hope you continue to capture every special moment on your Galaxy Z Fold7. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Thank you for your review. The Galaxy Z Fold7 was designed to feel robust, reliable, and premium — and we’re thrilled it’s exceeded your expectations. The larger display with cinematic features lets you get immersed in anything you’re watching on your phone. Handling the Z Fold7 with its lighter frame and more durable, than-ever build, and being able to open and close your device with ease, has been a game changer. We hope you continue to capture every special moment on your Galaxy Z Fold7. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US