Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,324 Reviews)
Rating breakdown 7,324 reviews
5 Stars
6,026
4 Stars
960
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
751)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Posted by: Bobby
from Fl
Expertise:Intermediate
Verified Purchase:Yes
I've done nothing but baby this phone since I bout it and the folding screen has broken randomly with little to no stress put on it. I want a refund.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 17, 2025
Hey there Bobby,
Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago, Il
Expertise:Expert
Verified Purchase:Yes
I love this phone. I had the 1st version and it was too big and heavy. This is lighter than the S25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 14, 2025
Cadgal02, thank you for the love you’re showing the Galaxy Z Fold7. Hearing from users like you, who have been with the Fold series since the very beginning, says a lot. The lighter feel and refined design truly make everyday use more comfortable, and it’s amazing that you’re noticing the evolution firsthand. That combination of power, flexibility, and a slimmer build is exactly what makes the Z Fold7 such a standout experience. We’re glad it has become a perfect fit in your tech lineup. Thank you for being part of the Samsung journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Performance lacked
on November 14, 2025
Posted by: Yash
from Detroit
The feel the phone performance is not that great. Also battery needs huge improvement. Not lasting even a day.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R, November 14, 2025
Hello there Yash,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold series, with its large inner display, sleek outer screen, and innovative multitasking features, is impressive. It’s wonderful to hear that the device’s look and feel made a strong impression on you. You also noted that the performance and battery life did not quite meet your expectations. Your feedback helps others understand the user experience depending on daily usage. With its advanced features and settings, you can optimize your device’s battery by customizing modes and routines and adjusting your usage. Please see the link below for tips on extending your battery life. Thanks again for your valuable insights — they contribute to the continuous improvement of Samsung devices.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold series, with its large inner display, sleek outer screen, and innovative multitasking features, is impressive. It’s wonderful to hear that the device’s look and feel made a strong impression on you. You also noted that the performance and battery life did not quite meet your expectations. Your feedback helps others understand the user experience depending on daily usage. With its advanced features and settings, you can optimize your device’s battery by customizing modes and routines and adjusting your usage. Please see the link below for tips on extending your battery life. Thanks again for your valuable insights — they contribute to the continuous improvement of Samsung devices.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on November 14, 2025
Posted by: Hoffaboy
from Erie Pennsylvania
Expertise:Expert
Sexy fleet design I love the way it's slim beautiful camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 13, 2025
Posted by: Rdriven
[This review was collected as part of a promotion.] Great phone. With Great features and decent battery life
Value
5
Written by a customer while visiting Samsung US
Posted by: Daryl Muyano
Verified Purchase:Yes
Make more protective cases everything else is 5 starts.
Written by a customer while visiting Samsung US
Customer Rating
5
The Fold I Love
on November 13, 2025
Posted by: JAStork
[This review was collected as part of a promotion.] I purchased the Fold 7 this past summer when it was released. I've owned a Fold 4 and 6 as well as some Ultras. The Fold 7 I found so far to be the most appealing to me because of its thiness and larger screen size when closed. It's snappy in speed and processing allowing me to get work done and respond to customers quickly while multi tasking in multi windows. I find myself using the AI features more than before and found it useful to automatically remove photo bombers in pictures and other less desirable items or shots. It has worked better than I expected. It's the first Fold phone I've had that's comfortable in both my hand and pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So close to perfection
on November 13, 2025
Posted by: Bigz3393
[This review was collected as part of a promotion.] Mega improvement is the 6 but still need more battery and better water resistance
Value
4
Response from Samsung USBy R&R, November 14, 2025
Hello Bigz3393,
Thanks for sharing your thoughts on the Galaxy Z Fold7. It's evident you carefully observe how each model improves, and your feedback helps us refine these designs annually. The Z Fold7 represents a clear upgrade, especially for users who heavily utilize their device daily. Your remarks about battery life and water resistance underline what matters most to you. The Galaxy Z Fold7 has an IP48 water resistance rating, meaning it's protected against splashes of water. Its battery capacity ranges from about 4,400mAh, with efficiency being key. Powered by a robust processor and optimized software, it offers over 40 hours of video playback. The Z Series keeps advancing, delivering premium performance with each iteration. Your feedback shapes future Foldables, and the improvements you observe demonstrate this generation’s evolution. Thank you for being part of the Galaxy experience, we’re here to help you maximize every Fold.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy Z Fold7. It's evident you carefully observe how each model improves, and your feedback helps us refine these designs annually. The Z Fold7 represents a clear upgrade, especially for users who heavily utilize their device daily. Your remarks about battery life and water resistance underline what matters most to you. The Galaxy Z Fold7 has an IP48 water resistance rating, meaning it's protected against splashes of water. Its battery capacity ranges from about 4,400mAh, with efficiency being key. Powered by a robust processor and optimized software, it offers over 40 hours of video playback. The Z Series keeps advancing, delivering premium performance with each iteration. Your feedback shapes future Foldables, and the improvements you observe demonstrate this generation’s evolution. Thank you for being part of the Galaxy experience, we’re here to help you maximize every Fold.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US