Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.8
(4,225 Reviews)
Rating breakdown 4,225 reviews
5 Stars
3,566
4 Stars
476
3 Stars
96
2 Stars
21
1 Star
66
88%of customers recommend this product.
(
426 out of
485)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
3
Pros & Cons
on September 8, 2025
Posted by: RyanF2504
from Lancaster, NY
Expertise:Expert
When I first opened the box and turned on the device, I was extremely impressed with the main screen and how thin the overall device is. I am a big fan of the biometric fingerprint scanner on the power button as well. It worked excellent. After having it for a day and a half I am returning it. The front screen for me is much too narrow and everything seemed very squeezed together. I bought it to be used as a regular phone but also to have increased productivity when needed to be opened for any sort of documents, reports, Excel spreadsheets, etc. yesterday when setting it up the battery drained fairly quick, but I attributed that to the extended setup process and how long I had the main screen open. Today just to be sure, I tested it out and found some significant battery related issues. I turned on battery saving mode as well as the dark theme and didn't allow any apps to run in the background. I strictly used the phone over Wi-Fi and had my other S25+ right next to it. Everything that I did on the Z-Fold I also did on the S25+ and never opened up the Z-Fold to use the main screen. After 3 hours, The z-folds battery was down to 68%. My S25+ still had 92%. All updates were completed before I did the comparison. When I opened up the battery setting it said that the biggest consumer of battery power was the One UI operating system. The newest one UI update isn't out yet for the S25+. So either there is a issue with the z-fold device itself and the battery consumption or an issue with the new operating system draining the z fold. Hopefully the S25+ doesn't have the same battery issue when it gets the new update. I was really hoping for the z-fold to be the big game-changer. If the main screen was wider and the battery issue didn't exist, this phone would be the best on the market, by far.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Ryan! We’re glad to see that you were impressed with the main screen and the biometric fingerprint scanner. Regarding your concerns about the screen size and battery life, we understand how important these aspects are for a great experience. The Z Fold7 features a robust 4400 mAh battery designed for efficiency, allowing you to watch videos for up to 24 hours! To enhance your battery life further, we recommend checking out the links we've included at the end of this message. These resources can offer tips to help increase and preserve your battery performance. Also, keeping your device updated with the latest software can make a significant difference by improving functionality and performance. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great way to unfold the phobe
on September 10, 2025
Posted by: DaHari
[This review was collected as part of a promotion.] Great phone that acts as tablet and all the Galaxy AI features are optimized to work with both the screens! 🤩📱✨ #Phone #Tablet #GalaxyAI #Features #Screens
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Thank you so much for your awesome review of the Galaxy Z Fold7, DaHari! We're excited to see how much you're enjoying its dual functionality as both a phone and a tablet. It’s great to know that you’re finding the Galaxy AI features useful on both screens! Have you had a chance to try out the Camera and screen-sharing features with Gemini? It’s a great way to get help and answers right when you need them. You can share what’s on your screen or even point your camera at something, like an icon. Gemini can recognize it and explain what it does, making it super helpful for exploring your device. We really appreciate your feedback, and if you have any questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: BillFromMilwaukee
Verified Purchase:Yes
Counterintuitively, it may be too thin. The lens sticking out makes it wobbly even in a case.
I love the fact I no longer need to carry both my eReader and my phone. When open, it replaces my Kindle.
I love the fact I no longer need to carry both my eReader and my phone. When open, it replaces my Kindle.
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Bill! We’re glad to see that you appreciate its convenience, combining the features of an eReader and phone in one device. The Galaxy Z Fold7 is perfect for reading. Whether folded or unfolded, it truly exceeds expectations. With its expanded 21:9 Cover screen, it is easier to hold than ever, and the Main Screen spans an impressive 8 inches, giving you the most expansive screen on a Galaxy phone. We hope you continue to have a great experience with your Z Fold7. If you have any questions or concerns, feel free to reach out to us at Samsung Support. Happy reading! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: SSSandhu
from Clovis CA
Expertise:Expert
Verified Purchase:Yes
New sleek design, light weight, more battery life,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Design, Middle of the Road Battery
on September 15, 2025
Posted by: Dalast1woke
[This review was collected as part of a promotion.] Like the title entails: Great Design, Middle-of-the-Road Battery. Coming from the Z Fold 5 and the Z Fold 6, the device is far better in hand, which is great for out-screen typing. The software is always fine, although I would like to see more software enhancements. Samsung often releases software and never revisits it unless they are removing software. I really like the Galaxy AI with the ability to edit images. The AI rewrite can be frustrating. It often refuses to work and makes comments about inappropriate language when inappropriate language wasn't used. But if it's going to be a tool that is going to be bundled in the device, it should work regardless, like all other AI solutions. The battery is meh; not bad, but not good. It's good enough to last you a workday. And one of the worst aspects of the device is the charging. Additionally, I hate that they removed the S Pen. I do not appreciate their justification. I don't like the excuse to cut a feature then gaslight customers to make them feel they don't use the product. I feel this could have been handled better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is very innovative
on September 15, 2025
Posted by: Loxzero
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is light years ahead of the competition. What sets it apart most is the level of customization—it practically allows you to design your own multitasking experience. With its dual-screen functionality, seamless app integration, and advanced tool customization, productivity reaches a whole new level.
The display is absolutely beautiful, and the refined design makes it noticeably less bulky than its predecessor. Samsung also nailed the intuitive AI capabilities, which make navigating and optimizing the phone feel effortless. Whether you’re using it for business or everyday consumer needs, the Fold 7 adapts to you perfectly.
Overall, this phone is an incredible achievement. My only “wish list” improvements would be the inclusion of an S Pen and perhaps a few additional color options to match personal style. Still, even as it stands, the Galaxy Z Fold 7 is hands down one of the best devices you can own today.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone this is my third one
on September 15, 2025
Posted by: Cheflove
[This review was collected as part of a promotion.] The ai on this phone is the best better than I phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quality Product
on September 15, 2025
Posted by: Biggie
[This review was collected as part of a promotion.] Had previous models of device, new upgrades and features just make the product better. Only negative is over time main screen will crease badly.
Value
4
Written by a customer while visiting Samsung US