Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(6,846 Reviews)
Rating breakdown 6,846 reviews
5 Stars
5,653
4 Stars
871
3 Stars
175
2 Stars
50
1 Star
97
87%of customers recommend this product.
(
651 out of
749)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
1
Terrible Device
on April 13, 2026
Posted by: Chacha
[This review was collected as part of a promotion.] Everything about how this phone was made is terrible. Everything is delayed
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hello Chacha,
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
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We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
The fold
on May 9, 2026
Posted by: Sikone
Expertise:Intermediate
As i thought I traded in my z fold 4 for the z fold 7 and the same thing happened after 4 or 5 months the center of the fold screen starts to get distorted or fragmented cracks from top to bottom about a 1\4 inch wide and the batt. On my fold 4 lasted twice as long.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, May 11, 2026
Hello Sikone,
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on August 1, 2025
Posted by: Paulo
Beautiful perfect color amazing super quality...
Written by a customer while visiting Samsung US
Customer Rating
1
Would be nice...
on September 15, 2025
Posted by: Wasteofmoney
[This review was collected as part of a promotion.] No s-pen. Too thin of a design. I don't like it at all
Value
1
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your candid thoughts on the Galaxy Z Fold7. We understand that the absence of the S Pen and the design’s thinness didn’t meet your expectations. While the S Pen is definitely a valuable part of the Galaxy lineup, our focus with this latest iteration was to create the lightest and thinnest Galaxy Z series experience possible. We aimed to maximize portability, making it easier for you to carry and use on the go. If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. Thanks again for your feedback! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Inarifox25
on July 27, 2025
Posted by: Inarifox
[This review was collected as part of a promotion.] Love the phone best phone ever 😍 everyone needs to get one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The processor is fast.
on August 1, 2025
Posted by: ElAmorDeEl
[This review was collected as part of a promotion.] The phone is easy to use. It has a fast processor. I can have multiple apps open with no lag time. The screen is a bit bigger than the ZFold 4 I had. The batter lasts most of my day. Galaxy AI works well in searching for stuff online & editing pictures. I'm happy I upgraded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!!
on August 3, 2025
Posted by: Slam555
[This review was collected as part of a promotion.] Galaxy AI is one of the best features!! It does everything it needs and I rarely have any issues with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Screen too wide
on August 5, 2025
Posted by: KavaBars
[This review was collected as part of a promotion.] The screen is way too wide might as well just be a normal phone, with the fold the concept is supposed to be that it is slimmer and not as wide so when you open it, it becomes a larger device. This just stacks a large phone and a larger screen. Poor design. The way they made the phone slimmer was by spreading out the parts internally so they couldn't make it a reduction in screen size width wise. Yeah cool it's slimmer but it's only slimmer because you stretched out the parts by making the screen size wider to hide the parts beneath it. I wouldn't buy again. Might as well just buy the note.
Value
4
Written by a customer while visiting Samsung US