Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(5,788 Reviews)
Rating breakdown 5,788 reviews
5 Stars
4,801
4 Stars
705
3 Stars
150
2 Stars
41
1 Star
91
87%of customers recommend this product.
(
640 out of
734)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
Yes it is great for future
on December 5, 2025
Posted by: Jkyoung
[This review was collected as part of a promotion.] It's okay I can see a video and pictures of it they really work really well I wish we can keep using them AI is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is MOSTLY phenomenal
on December 6, 2025
Posted by: chrissyn
[This review was collected as part of a promotion.] I use Samsung for everything, and love the galaxy ai feature, however for the first time a hardware fault on a samsung phone has caused my powerbutton/finger print scanner to work occasionally.
Value
3
Response from Samsung USBy R&R, December 12, 2025
Hi there chrissyn,
We’re excited to hear how much you enjoy the Galaxy Z Fold7 and its Galaxy AI features. The Z series is designed for powerful multitasking and intuitive use, and your detailed feedback helps ensure every feature works at its best. When unlocking your phone with your fingerprint, no one else has fingerprints exactly like yours, making fingerprint security on Galaxy phones and tablets very reliable. However, using the fingerprint scanner might vary slightly depending on your device. If you notice it doesn't always read your fingerprint immediately, a good tip is to register another finger.
It might feel more natural to use a different fingerprint to unlock your device if you're holding it in another hand or changing its orientation. Fortunately, you can add multiple fingerprints so you can unlock your device regardless of how you hold it. Go to Settings, tap Security and privacy. Tap Lock screen, then tap Fingerprints. Enter your secure screen lock credentials, then tap Add fingerprint. Tap Register, then follow the on-screen prompts to add the fingerprint, and tap Done.
You can learn more about using the fingerprint sensor on your device by checking out the online article linked below. Thank you for your loyalty and for being part of the Samsung community.
Use the fingerprint sensor on your Galaxy phone or tablet (samsung.com)
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
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Samsung Community
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We’re excited to hear how much you enjoy the Galaxy Z Fold7 and its Galaxy AI features. The Z series is designed for powerful multitasking and intuitive use, and your detailed feedback helps ensure every feature works at its best. When unlocking your phone with your fingerprint, no one else has fingerprints exactly like yours, making fingerprint security on Galaxy phones and tablets very reliable. However, using the fingerprint scanner might vary slightly depending on your device. If you notice it doesn't always read your fingerprint immediately, a good tip is to register another finger.
It might feel more natural to use a different fingerprint to unlock your device if you're holding it in another hand or changing its orientation. Fortunately, you can add multiple fingerprints so you can unlock your device regardless of how you hold it. Go to Settings, tap Security and privacy. Tap Lock screen, then tap Fingerprints. Enter your secure screen lock credentials, then tap Add fingerprint. Tap Register, then follow the on-screen prompts to add the fingerprint, and tap Done.
You can learn more about using the fingerprint sensor on your device by checking out the online article linked below. Thank you for your loyalty and for being part of the Samsung community.
Use the fingerprint sensor on your Galaxy phone or tablet (samsung.com)
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Misha
Verified Purchase:Yes
Really happy with my new phone so far. I have used it folded and unfolded and have watched netfflicks when openned. The screens are great. Have not explored all the features yet but am happy with this purchase.
Response from Samsung USBy R&R, December 17, 2025
Hi Misha,
Thank you for sharing your experience with the Galaxy Z Fold7. From its immersive displays to the flexibility of folded and unfolded use, this device is designed to adapt to how you enjoy content throughout the day. Your excitement about discovering features reflects the exploration that comes with Galaxy innovation. We appreciate you sharing your experience and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold7. From its immersive displays to the flexibility of folded and unfolded use, this device is designed to adapt to how you enjoy content throughout the day. Your excitement about discovering features reflects the exploration that comes with Galaxy innovation. We appreciate you sharing your experience and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Alex
from Boston
Verified Purchase:Yes
The phone does not 2 nano SIM cards. Only one nano SIM and one eSIM
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, January 7, 2026
Hi Alex,
Thank you for sharing details about the Galaxy Z Fold7. Flexible connectivity options are vital for staying connected both at work and in personal life. Moving from a SIM card to an eSIM simplifies mobile connectivity on your Samsung Galaxy device. The Galaxy Z Fold7 is built to support modern SIM technology while keeping its sleek foldable design and strong multitasking features, ensuring optimal connectivity. As the tech industry shifts away from bulky devices and extra hardware, we aim to keep offering innovative options for users. Learn more about eSIM setup and benefits by reading the linked online article below. Feedback like yours highlights how device features improve everyday convenience. Thank you for choosing Samsung.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing details about the Galaxy Z Fold7. Flexible connectivity options are vital for staying connected both at work and in personal life. Moving from a SIM card to an eSIM simplifies mobile connectivity on your Samsung Galaxy device. The Galaxy Z Fold7 is built to support modern SIM technology while keeping its sleek foldable design and strong multitasking features, ensuring optimal connectivity. As the tech industry shifts away from bulky devices and extra hardware, we aim to keep offering innovative options for users. Learn more about eSIM setup and benefits by reading the linked online article below. Feedback like yours highlights how device features improve everyday convenience. Thank you for choosing Samsung.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing so far
on March 28, 2026
Posted by: Childish
[This review was collected as part of a promotion.] I really like this device, I mostly use it to stream tv shows/movies and I've started to use it in my everyday life and I can say it's just amazing both sides of the screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on April 7, 2026
Posted by: DaRKsTaR85
[This review was collected as part of a promotion.] The galaxy z fold i a good phone, and has great features, but the folding has created a crease in the screen protector, which is annoying to deal with, but is a great phone ever since that was repaired
Value
4
Response from Samsung USBy R&R, April 9, 2026
Hey there DaRKsTaR85,
Thank you for sharing your experience with us. We're glad to hear that you’re enjoying your Galaxy Z Fold7. The large inner display offers ample space for productivity, creative tasks, and immersive entertainment. The Z Fold series was designed to combine productivity and entertainment in a single device. We appreciate your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with us. We're glad to hear that you’re enjoying your Galaxy Z Fold7. The large inner display offers ample space for productivity, creative tasks, and immersive entertainment. The Z Fold series was designed to combine productivity and entertainment in a single device. We appreciate your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Device
on April 13, 2026
Posted by: Chacha
[This review was collected as part of a promotion.] Everything about how this phone was made is terrible. Everything is delayed
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hello Chacha,
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on April 14, 2026
Posted by: Kinipeli26
[This review was collected as part of a promotion.] I use my Z Fold for streaming and for business purposes. I love that I am able to multitask, have multiple apps open on one screen. I won't go back to using any other phone.
Value
5
Written by a customer while visiting Samsung US