Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(6,845 Reviews)
Rating breakdown 6,845 reviews
5 Stars
5,652
4 Stars
871
3 Stars
175
2 Stars
50
1 Star
97
87%of customers recommend this product.
(
651 out of
749)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Posted by: Pedro G
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
To expensive for what they providing, generic android just with a bigger screen
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, Pedro! We truly appreciate your honest feedback. The Z Fold7 is designed to offer capabilities that are ahead of the market, particularly with our Galaxy AI features. One of the standout features is the ability to use screen sharing with Gemini Live. Just a long press of the side button lets you share your screen with Google Gemini in real time. This enables engaging conversations that can help you find the answers you need on the go. The 6.5" Cover Screen, while it's wider, the slimmed-down folded body is made to fit perfectly in your hand, making typing feel more natural. Thank you again for your feedback, and we hope to hear more from you in the future. For any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Brilliant so far - Samsung Fold 7
on September 8, 2025
Posted by: Laurenduc749
[This review was collected as part of a promotion.] This is my third foldable from Samsung, and it’s hands-down the best performer yet. The speed and responsiveness are unmatched, making it the fastest Fold I’ve used. The new slim design is a game-changer — no more “brick” feeling in the pocket, and it feels natural to carry around. It pairs seamlessly with my Galaxy Buds, Ring, and Ultra Watch, which makes the ecosystem experience smooth and integrated.
The main foldable display is impressive, though the under-display camera cutout can still feel a bit obtrusive when watching full-screen content. The crease is noticeably reduced compared to the Fold 6, which is encouraging, but long-term durability remains to be seen with heavy use.
Where the Fold 7 disappoints is in audio. The sound is surprisingly quiet, even at full volume, whether on calls or listening through earbuds. This is a step backward from the Fold 6, which had much stronger, fuller sound. Given the premium price hike, this drop in sound quality feels like a real trade-off and makes me question the overall value.
That said, if multitasking is your priority, the Fold 7 continues to shine. Running multiple windows side-by-side, checking emails, and watching movies on the expansive display is exactly where this phone proves its worth. I do, however, still miss the S Pen especially for photo editing etc....
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your thoughts on the Galaxy Z Fold7, Lauren! It's exciting to know that this is your third foldable with us! We're glad you find it to be the best performer yet, especially with its impressive speed and slim design. It’s reassuring to know that it integrates well with your Galaxy Buds, Ring, and Ultra Watch. The integration with the Samsung ecosystem has been an important aspect for us. We did see your concerns about the under-display camera and audio quality. Be sure to always check for updates so that your phone is functioning as it should. If the sound is unusually low, we may need to take a look at this further for you. Your feedback is valuable as we continuously improve our products. Regarding the S Pen, while it's not included with the Fold7, our focus was on delivering the thinnest and lightest experience possible to enhance portability. If you have any other questions or further concerns about the sound or anything else, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Just wish you would do the triple screen already
on September 15, 2025
Posted by: Jdubfriday
[This review was collected as part of a promotion.] Just come out with the freaking triple phone screen already I feel like you guys are milking the market by constantly releasing tablets and phones when you could combine the experience into one device
Value
4
Written by a customer while visiting Samsung US
Posted by: Anj CP
Verified Purchase:Yes
Love my new Fold7. I owned Fold6 but i opted to upgrade because of the new features. Glad i did.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4
Bring back they stylus
on October 19, 2025
Posted by: Derreck
Expertise:Expert
This is a really good phone. Samsung missed the boat when they took the stylus away. Please bring it back and then this will be a 5 star phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, October 28, 2025
Hey Derreck,
Thank you for reviewing your Galaxy Z Fold7! We appreciate your feedback on the stylus. Your insights help us improve, and we continuously develop new interaction methods for each Z Series device. We're committed to earning that 5-star rating. We're also delighted to hear your Galaxy Z Fold7 is serving you well. We thank you for sharing your thoughts and for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing your Galaxy Z Fold7! We appreciate your feedback on the stylus. Your insights help us improve, and we continuously develop new interaction methods for each Z Series device. We're committed to earning that 5-star rating. We're also delighted to hear your Galaxy Z Fold7 is serving you well. We thank you for sharing your thoughts and for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great AI Features
on November 27, 2025
Posted by: Midknight94
[This review was collected as part of a promotion.] My Z Fold 7 is seriously my daily sidekick! 📱 I use it for everything, from jotting down work notes 📝 to keeping my whole schedule in check. It's like having a tiny, super-powered laptop in my pocket, making multitasking a breeze. When I need a break, it's also my go-to for some fun gaming sessions. 🎮 Honestly, this phone pretty much runs my entire life these days! It's amazing how much productivity and entertainment can be packed into one device. I love how versatile it is for all my different needs. Thinking about it, I probably wouldn't know what to do without it! I find that my phone is an incredibly versatile tool for my creative pursuits. It's not just for communication anymore, you know? I regularly use it for editing photographs, which is a really satisfying process. Furthermore, I enjoy experimenting with making creative remixes of existing content. It's a fantastic way to express myself and explore new ideas. Beyond the creative side, my phone is also essential for my downtime. It allows me to relax and unwind after a busy day. I truly appreciate having such a capable device at my fingertips for both productivity and leisure.
Value
4
Response from Samsung USBy R&R, December 5, 2025
Greetings Midknight94,
We love how your Galaxy Z Fold7 has become such a central part of your day. Its immersive screen and flexible design are made to boost productivity, creativity, and entertainment all in one device. Whether you're gaming, editing, or relaxing, it’s built to enhance how you connect and create. Thank you for sharing your experience and for being part of the Samsung journey.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We love how your Galaxy Z Fold7 has become such a central part of your day. Its immersive screen and flexible design are made to boost productivity, creativity, and entertainment all in one device. Whether you're gaming, editing, or relaxing, it’s built to enhance how you connect and create. Thank you for sharing your experience and for being part of the Samsung journey.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Horn
from California
Expertise:Intermediate
Verified Purchase:Yes
screen phone have line when fold . i can show u video
Features
4
Design
5
Value
3
Response from Samsung USBy R&R, February 24, 2026
Hello Horn,
Thank you for sharing your experience. The Galaxy Z Fold7 features advanced foldable display technology for a smooth, immersive view and supports daily flexibility. If you see lines on your display, we suggest visiting an authorized repair shop like uBreakiFix for an assessment. They'll examine your device to determine the best next steps. Please note that Samsung guarantees its products with a warranty covering manufacturing defects in materials and craftsmanship. This warranty lasts 12 months from the purchase date, as specified for each item. During this period, you can have peace of mind knowing your device's quality and performance are protected, reflecting Samsung's reliability. We appreciate your support and look forward to helping you as a valued member of the Samsung family.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. The Galaxy Z Fold7 features advanced foldable display technology for a smooth, immersive view and supports daily flexibility. If you see lines on your display, we suggest visiting an authorized repair shop like uBreakiFix for an assessment. They'll examine your device to determine the best next steps. Please note that Samsung guarantees its products with a warranty covering manufacturing defects in materials and craftsmanship. This warranty lasts 12 months from the purchase date, as specified for each item. During this period, you can have peace of mind knowing your device's quality and performance are protected, reflecting Samsung's reliability. We appreciate your support and look forward to helping you as a valued member of the Samsung family.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dave
Verified Purchase:Yes
Much lighter then the 6. Love the wider screen when folded. And the more boxed screen when unfolded gives you much more real estate and the system aps look and function better with the larger screen.
I would recommend this to a friend!
Written by a customer while visiting Samsung US