Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(6,794 Reviews)
Rating breakdown 6,794 reviews
5 Stars
5,614
4 Stars
859
3 Stars
174
2 Stars
50
1 Star
97
87%of customers recommend this product.
(
651 out of
749)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
1
Lack of S-Pen Capability!
on July 27, 2025
Posted by: AJ B
from California
Expertise:Intermediate
S-Pen is in no way support in the Z Fold . Not even my old pens for my other Z Folds will work I purchased my other Z Folds so I could take notes at meetings when electronic recordings were not allowed. So now there is no longer a need to but a Z Fold ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, AJ. We really appreciate your feedback regarding the lack of S Pen support. We understand how important the S Pen feature has been for users like you who value taking notes in meetings. While the Z Fold7 offers many innovative features and a stunning display, we recognize that not having S Pen compatibility may be disappointing for some. Your insights are invaluable as we continue to evolve our products. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Miramar, FL
Expertise:Expert
Verified Purchase:Yes
Not really an upgrade, horrible sound quality.....
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
1
Response from Samsung USBy R&R, November 10, 2025
Hello there ReyPaez,
Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
Samsung Support
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Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 7 Perfection
on August 2, 2025
Posted by: RyanValois
[This review was collected as part of a promotion.] This new foldable phone is pristine and lives up to what I expected from a foldable phone! I have had foldables in the past and wasn't impressed, due to lack of use of the front display. The fold 7 has an amazing front display that is fully functional and feels like a normal phone, then you unfold it to the thinnest tablet you've ever felt or held its amazing! The Galaxy AI features work very well and I can't stop playing with the new AI camera features. You finally receive a premium camera with 200 megapixels on this beast of a device !
This device is perfect for play, work, school and education. I will be super excited to see where the fold series goes in tbe future after getting my hands on what feels to be the perfect phone. The crease is not noticeable when the display is on and you can't even feel it.
5 stars samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone im ever have very relaiable cellphone
on August 7, 2025
Posted by: Luanmed
[This review was collected as part of a promotion.] I love samsung z fold best cellphone im ever have very relaiable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Broken screen
on August 10, 2025
Posted by: Chuck
from Chicago
Expertise:Intermediate
Screen broke after 5 days of normal use not dropped or abused. Phone was returned
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
All of the improvements I wanted with only one dow
on August 12, 2025
Posted by: TheBeerMando
[This review was collected as part of a promotion.] So this is the third z-fold phone I have had. My first was the z-fold 3 and I just traded in the z-fold 5. Both of those previous phones are like bricks compared to the Z-fold 7. The cover screen is so usable sometimes I forget that it actually opens into a bigger screen. It's also lighter, easier to put in my pocket, and I fumble with it less. I have yet to drop it. The phone loses a star because they removed the s-pens functionality. This was an important feature to me and it's why I started buying the Z-fold Series in the first place. I also can't seem to get more than around 12 hours of battery life despite the whole more efficient processor claims.
Value
4
Response from Samsung USBy R&R Team, August 12, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold7. It’s great to see that you find the device lighter and more convenient, especially in terms of pocketability. The cover screen was designed to make it easier to use, and it’s great to know that it has had a positive impact on your experience. Regarding the S Pen availability, we understand how important that feature was. While the S Pen remains a valued part of our Galaxy lineup, our focus with the Z Fold7 was on delivering the lightest and thinnest design. We prioritized portability in this iteration, which was a key consideration for enhancing the user experience. Your insights on battery life are appreciated, and we continually work to improve performance. Be sure to check out the links attached for options to help increase your phone's battery life. Thank you for taking the time to share your thoughts! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Bobby
from Fl
Expertise:Intermediate
Verified Purchase:Yes
I've done nothing but baby this phone since I bout it and the folding screen has broken randomly with little to no stress put on it. I want a refund.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 17, 2025
Hey there Bobby,
Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera quality
on July 28, 2025
Posted by: Ilovemymom97
from NY
Expertise:Intermediate
This phone is awesome! Its not slow and it doset need wifi for anything!
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US