Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(4,614 Reviews)
Rating breakdown 4,614 reviews
5 Stars
3,860
4 Stars
522
3 Stars
120
2 Stars
29
1 Star
83
88%of customers recommend this product.
(
626 out of
714)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Posted by: Emmett Otter
from New York, NY
Expertise:Expert
Verified Purchase:Yes
Unimaginably thin. When closed, it's basically as thin as a regular non-folding phone! Works perfectly when closed, and when I want a bigger view I just open it up and it's a tablet in my hands!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brayan
Verified Purchase:Yes
Went from Z fold 6 to the Z fold 7 and what a difference. They've done it. Perfected the fold series.
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Brayan! It’s great to see you feel we’ve perfected the fold series. The design of the Galaxy Z Fold7 shows some impressive improvements from the Z Fold6 and we're glad to see that you noticed. Compared to the Galaxy Z Fold6, the Fold7 is noticeably thinner, measuring just 8.9 mm when folded, compared to 12.1 mm for the Fold6. This makes it more comfortable to hold and carry. Additionally, the Fold7 is lighter, weighing 24 grams less, which enhances its portability. We appreciate your feedback; it helps us continue our innovation journey. If you have any concerns or need assistance with anything, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
The product software and capabilities are great.
on September 23, 2025
Posted by: Reviewsforless
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 stands as a powerful testament to the progress of foldable technology, a device that has successfully refined many of the criticisms leveled at its predecessors. It boasts a sleek, lightweight design, stunning displays, a best-in-class processor, and a vastly improved camera system. On the surface, it is a triumph of engineering and a genuinely compelling option for those seeking a singular device for both productivity and media consumption. However, this impressive achievement is fundamentally undermined by a single, catastrophic flaw: the inherent fragility of its inner main display. The reported failure of the screen from a simple, low-force interaction—a case study at the heart of this analysis—is not an isolated incident but a symptom of a systemic vulnerability that contradicts the manufacturer's bold durability claims.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hi there, Thank you for sharing your feedback on the Galaxy Z Fold7. We value your input and appreciate your detailed thoughts. Regarding screen durability concerns, Galaxy Z devices feature multiple protective layers and undergo testing to handle daily use, all while preserving their slim, foldable design that makes them distinctive. The durability of the device comes from Samsung’s foldable OLED technology. The Galaxy Z Fold7 has passed a 500,000-fold durability test conducted by Bureau Veritas, a global testing organization, highlighting its impressive resilience. It’s also the first Samsung display to boost the Ultra Thin Glass by 50%, greatly improving impact absorption. Many users enjoy the immersive display and multitasking capabilities unique to the Galaxy Z Fold7. Thank you for choosing Samsung’s innovative technology. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
I can't get enough
on September 24, 2025
Posted by: Dadthedude5334
[This review was collected as part of a promotion.] The simplicity and sleek design is unlike any device I have owned. This phone alone locked me in for ANOTHER 15 years as an android user.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still needs some work
on September 29, 2025
Posted by: SamIAm814
[This review was collected as part of a promotion.] Love that it finally has the better camera, however the battery life is terrible. Just basic functions kill the battery fast. Compared to my S 25 ultra it has half the battery life. The Galaxy AI on both are amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like the design of the new Fold. Very slim.
on October 7, 2025
Posted by: OldheadSamsunguser
[This review was collected as part of a promotion.] Display and cameras are great. The AI is very helpful. I still have not used all the great features on this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love how light the phone is
on October 23, 2025
Posted by: BMDZ3598
[This review was collected as part of a promotion.] Use the phone for work taking notes , for my self to watch TV shows movies, use it for my son as well , amazing that can open phone to have a bigger display for gps , how light the phone is compared to others and also how efficient it is when using any software ,from playing games and it running super smooth love it all .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on October 25, 2025
Posted by: Easyice
[This review was collected as part of a promotion.] I love this phone and how much thinner it is when not folded and the screen size is perfect.
Value
4
Response from Samsung USBy R&R, November 21, 2025
Hola Easyice,
Thank you for sharing what you love most about the Galaxy Z Fold7. The sleek design and large display truly make this generation feel modern and easy, whether folded or fully open. Hearing that the size feels perfect to you means a lot. The Z Fold7 experience is designed to combine comfort with productivity, and your review captures that balance well. We appreciate you being part of the Galaxy ecosystem.
-Ty
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Thank you for sharing what you love most about the Galaxy Z Fold7. The sleek design and large display truly make this generation feel modern and easy, whether folded or fully open. Hearing that the size feels perfect to you means a lot. The Z Fold7 experience is designed to combine comfort with productivity, and your review captures that balance well. We appreciate you being part of the Galaxy ecosystem.
-Ty
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Written by a customer while visiting Samsung US