Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(6,750 Reviews)
Rating breakdown 6,750 reviews
5 Stars
5,577
4 Stars
852
3 Stars
174
2 Stars
50
1 Star
97
87%of customers recommend this product.
(
651 out of
749)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
The most incredible device I ever had it
on May 18, 2026
Posted by: Madyyyy
[This review was collected as part of a promotion.] The **Galaxy Z Fold 7 is an exceptional foldable phone** that masterfully combines a massive, immersive inner screen with a sleek, highly functional design. Its top-tier performance, refined multitasking capabilities, and durable hinge make it a powerhouse for both productivity and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on May 18, 2026
Posted by: NUTSFORDAYS69
[This review was collected as part of a promotion.] I lovethis device for three specific reasons. 1. There's a very amazing camera on both sides of the phone whether it'd be main screen or front screen. I love the 200mp camera as well. I do not, however, Luke the fact that it only goes to *5 for zoom. 2. I like the multitasking capabilities especially when im a hard-core mobile gamer. Without a phone cooler though it does get quite toasty. But I haveyet to try it with a phone cooler. 3. I love how light it is. Whether I hold it when I lay down in bed or when I keep it in my pockets while I walk or just using it like the average human does. Its very light-weight and practical.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good not great
on May 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] As a Samsung customer I've had to many different products from samsung, phones, tvs, watches etc. Im disappointed in no pen for a phone that was meant for creativity . Then is my inner display, it flickers while scrolling, has a random missing pixel 1 month after buying without cause. And last but not least it all of a sudden started freezing while in use. I haven't sent it in because I can't be without a phone for up to two weeks, and Samsung knows this therefore it deters people returning products
Value
3
Response from Samsung USBy R&R, May 20, 2026
Greeting Marcusjudeg,
Thank you for sharing your experience with the Galaxy Z Fold7. We appreciate your loyalty as a longtime Samsung customer across various Galaxy products. The expansive foldable display and multitasking features of the Galaxy Z Fold7 are designed to enhance creativity, entertainment, and productivity in a unique way.
We understand your concerns about sending your phone in for repairs, especially with the possibility of being without your device for a period of time. However, we have options available for you. We have partnered with uBreakiFix, an authorized repair service for Samsung users, where you can either schedule an appointment or walk in for assistance.
Additionally, if you're enrolled in Samsung Care+, you may have the option to use a loaner device while your phone is being repaired. We encourage you to contact our Samsung Support Team to learn more about your repair options.
We value your feedback and your continued support of the Galaxy family. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. We also offer the option to add extra coverage through Samsung Care+ on eligible devices, providing extended protection and additional support.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. We appreciate your loyalty as a longtime Samsung customer across various Galaxy products. The expansive foldable display and multitasking features of the Galaxy Z Fold7 are designed to enhance creativity, entertainment, and productivity in a unique way.
We understand your concerns about sending your phone in for repairs, especially with the possibility of being without your device for a period of time. However, we have options available for you. We have partnered with uBreakiFix, an authorized repair service for Samsung users, where you can either schedule an appointment or walk in for assistance.
Additionally, if you're enrolled in Samsung Care+, you may have the option to use a loaner device while your phone is being repaired. We encourage you to contact our Samsung Support Team to learn more about your repair options.
We value your feedback and your continued support of the Galaxy family. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. We also offer the option to add extra coverage through Samsung Care+ on eligible devices, providing extended protection and additional support.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Multitasking Phone/Tablet!
on May 19, 2026
Posted by: SydSyd
[This review was collected as part of a promotion.] This phone acts like a phone/tablet. It is perfect for gaming/streaming/work! After I using the Fold for years, I can never go back to a normal phone. It is basically a tablet in one! The multitasking features are amazing as well! Would definitely recommend..
Value
5
Response from Samsung USBy R&R, May 22, 2026
Hey SydSyd,
Thank you for taking the time to leave feedback on the Galaxy Z Fold7. The foldable design and multitasking features are designed to bring together the convenience of a phone with the productivity and entertainment experience of a tablet. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to leave feedback on the Galaxy Z Fold7. The foldable design and multitasking features are designed to bring together the convenience of a phone with the productivity and entertainment experience of a tablet. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love it it's like having a computer 🖥 in my han
on May 20, 2026
Posted by: Konnie78
[This review was collected as part of a promotion.] I am learning more about Ai every day and liking it so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The form factor and thickness make it boss
on May 20, 2026
Posted by: Fold4Ever
[This review was collected as part of a promotion.] Galaxy AI makes the phone as useful as it is slick. Excellent phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bigger screen with less size.
on May 21, 2026
Posted by: Odeezy138
[This review was collected as part of a promotion.] I have always went with galaxy as my go to for phones. They seem to hold up really well in construction Industy. With that being said I updated to a fold 7 a little less then a year ago. So far this phone has been great. As a foreman in the trucking industry hauling construction materials like asphalt and managing over 30 Semi. This phone allows me to handle everything with ease. With using Ai to help out when needing to send a message to sub contractors making sure everything I listed is in message. Especially when making out schedules on start times per trucks that have to be broken down 3 trucks per 15mins when starting out the day. The most used feature is folding it out to do Timecards when needed. I'm able to actually handle everything due to having a larger screen. Also a plus when needed to do training courses. When everyone else has to carry around Tablet or Laptop I just have to open my phone up. For anyone in management side of work this is a great phone and has held up through a good amount of rough handling. As long as you purchase a good case this phone will last you a long time. The only flaw is there is no longer S pen compatible which Is why I scored it a 4.I would have been fine with a little thicker phone to have that back on my phone. Trying to use pen is a no go due to it being to glitchy. Really hope they fix this with next series. All in all it does the job and I'm happy with it.
💪Work Hard 💲Play Hard🤑
💪Work Hard 💲Play Hard🤑
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the way it brings videos to full screen
on May 21, 2026
Posted by: Bhop9669
[This review was collected as part of a promotion.] Galaxy AI is one of my favorite parts of those galaxy 7fold
Value
5
Written by a customer while visiting Samsung US