Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.8
(4,271 Reviews)
Rating breakdown 4,271 reviews
5 Stars
3,604
4 Stars
481
3 Stars
97
2 Stars
22
1 Star
67
88%of customers recommend this product.
(
461 out of
524)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
1
Do not buy zfold7
on October 14, 2025
Posted by: Brently
from NH USA
Expertise:Intermediate
Got on release day, the phone lasted 2 months. I was using the inner display then closed it reopened it a minute later and half the screen wasn't working. After opening and closing it a couple times it stopped working altogether. Sent it in for repair thinking it was covered under the 1 yr warranty and they denied it saying it was physical damage. It is the last samsung product I will ever own.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hello Brently,
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
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https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
defective battery
on July 26, 2025
Posted by: Anna
1 star for now. Upgraded from fold 5 but I managed to be the lucky winner of pre-ordering a defective battery (in battery saving mode, it went from 48% to 16% after 6 hours) :( I need to be returning the product that I was very excited to receive.
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Anna. We appreciate you sharing your feedback regarding the battery performance. The Galaxy Z Fold7 is equipped with a powerful 4400 mAh battery, and with the Snapdragon® 8 Elite processor, it’s designed to deliver all-day usage. Our software enhancements help ensure hours and hours of playback time, allowing you to make the most of your device. We recommend checking out the link below for tips on how to increase your battery life! Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery life)
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Written by a customer while visiting Samsung US
Customer Rating
1
Feature Downgrade (S Pen functionality removed)
on August 5, 2025
Posted by: Christopher
from Queens, NY
Expertise:Expert
Only reason why I am getting a new fold is because my Fold5 screen is de-laminating.
The discrete removal of functionality is unfortunate - primarily S-Pen and also removal of behind-screen camera. I occasionally use the s-pen for websites that I have to view in desktop mode.
The discrete removal of functionality is unfortunate - primarily S-Pen and also removal of behind-screen camera. I occasionally use the s-pen for websites that I have to view in desktop mode.
The S Pen compatibility was listed in the specs for the Fold6, but not the Fold7.
In addition, they want to charge restocking fee, even though the feature removal is quite discrete. Even some case vendors seem to be selling Fold7 cases with S pen slot.
In addition, they want to charge restocking fee, even though the feature removal is quite discrete. Even some case vendors seem to be selling Fold7 cases with S pen slot.
I am also unsatisfied with the removal of the under screen camera. The punch-hole style camera is an eye-sore.
No, I would not recommend this to a friend.
Features
1
Design
1
Response from Samsung USBy R&R Team, August 5, 2025
Thanks for taking the time to share your feedback on the Galaxy Z Fold7, Christopher. We appreciate you as a valued Samsung customer, and your feedback is crucial as we continue to make improvements and changes. We understand that you miss the S Pen compatibility in this iteration, and we appreciate your input on that. However, the Galaxy Z Fold7 features several innovations that set it apart, not only from the Galaxy Z Fold6 but also from any other foldable smartphone on the market. The cover screen now measures 6.5 inches corner to corner, while the main screen expands to an impressive 8 inches, offering a wider aspect ratio that provides a more seamless multitasking experience. Once again, thank you so much for your feedback! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 23, 2025
Posted by: Joon
from Arizona
Expertise:Intermediate
There are 2 unknown line green and red on screen, I just bought it last month . I feel really bad and angry 😠 so much ....please don't buy it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, September 24, 2025
Greetings Joon, Thank you for sharing your feedback on your Galaxy Z Fold7. We appreciate the chance to learn how customers use their devices and how well they function. If you are experiencing unexpected screen concerns, you may consider taking your device in for repair. We've partnered with uBreakiFix as an authorized Samsung repair location, allowing you to schedule an appointment or walk into any of the 600 locations across the US. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, you can opt for Samsung Care+ on eligible devices for extended coverage and support. For more information about your warranty and options, please contact our Samsung Support Team. We're here to assist you. Thank you for choosing Samsung. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
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https://www.samsung.com/us/support/samsung-care/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best overall fold phone ever
on November 20, 2025
Posted by: IHIT420
[This review was collected as part of a promotion.] I've had a few cell phones over the years, they went from phone to computers in the palm of youre hand with AI so advanced all the computers from the past 10 years can't compare to a calculator of today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, Almost that is!
on July 26, 2025
Posted by: Cable1419
[This review was collected as part of a promotion.] This phone does so much right that it's flaws can be glaring. It is beautiful and thinner than ever. That thinness seems to have left some features behind. S-Pen support is gone now. You have a bigger screen and lose a very useful benefit to a larger screen. We finally get the cameras worthy of a larger screen but it lacks any zoom. Digital zoom makes images look horrible. The biggest problem is battery life. Other companies figured a way to increase battery size and runtime when making their phones slimmer. Feels like Samsung who innovative the folding phone is now playing catch-up.
Value
4
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We noted your concerns about battery life, especially with so many features packed into a thinner design. We want to assure you that the Z Fold7 comes equipped with a powerful 4400mAh battery, allowing you to enjoy gaming, watching videos, or multitasking without the constant worry of needing to recharge. With our advanced mDNIe technology, we optimized battery efficiency. You can expect up to 24 hours of video playback, which is an hour more than the Galaxy Z Fold6. This helps enhance those longer viewing sessions or gaming marathons that we know some of our customers enjoy. We appreciate your feedback about the missing S-Pen support and zoom capabilities. We truly believe that with the Z Fold7’s impressive battery life and display quality, it will provide you with a great experience. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Stay confused
on July 31, 2025
Posted by: MammaT
I am genuinely pleased with the phone but find it difficult to keep track of all the updates and things you have to stay on top of
Response from Samsung USBy R&R Team, July 31, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, MammaT. We appreciate your feedback and understand that keeping track of updates can sometimes be a bit overwhelming. Updates are crucial for the functionality of your phone, and they ensure that you have the latest features and security enhancements. If you’d rather not update manually, you can set up automatic updates by going to the Settings screen, tapping on Software update, and selecting "Auto download." This will help you stay current without the extra effort. These security updates are designed to strengthen the security of your device and protect your personal information as well. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
My first foldable phone!!
on August 8, 2025
Posted by: tcog22
[This review was collected as part of a promotion.] The Z Fold 7 is an amazing device. I switched from the S24 Ultra and love the multitasking aspect of this phone. Its slim, foldable design feels premium and makes multitasking smooth and enjoyable, really bright outer and inner screens. The Galaxy AI features truly elevate the experience, the smart photo editing removes unwanted objects effortlessly, I use that feature a lot, the audio eraser is great too!!
The 200MP camera is incredibly sharp, even in low light. I do wish it had the zoom of the S24 Ultra. The phone’s battery is good enough for me. I use 3 apps at the same time, play games and watch videos/movies. I can get around 6 hours of SOT with a mix of both inner (more usage) and outer screens.
Value
5
Response from Samsung USBy R&R Team, August 8, 2025
Thanks for sharing your feedback on the Galaxy Z Fold7. We really love hearing from our valued customers. We’re glad to know you're enjoying the multitasking capabilities of the Z Fold7 and that its premium design is meeting your expectations. The bright screens and Galaxy AI features really enhance the experience, and it's great that you find tools like the smart photo editing and audio eraser so useful. While we understand your desire for the zoom capabilities of the S24 Ultra, it’s fantastic that the 200MP camera is delivering sharp images, even in low light. It’s impressive to see how well the battery performs for you, especially with multiple apps and gaming. Your feedback is invaluable, and we appreciate you sharing your thoughts! For any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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