Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(7,695 Reviews)
Rating breakdown 7,695 reviews
5 Stars
6,315
4 Stars
1,024
3 Stars
203
2 Stars
54
1 Star
99
87%of customers recommend this product.
(
652 out of
752)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (Verizon)
Customer Rating
5
This product has amazing features. I love how thin
on July 24, 2026
Posted by: FelixLee
[This review was collected as part of a promotion.] This product has amazing features. I love how thin and light it is then it opens up to a huge screen
Value
5
Response from Samsung USBy R&R, July 27, 2026
Hiya FelixLee,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We are thrilled to hear that you are enjoying its amazing features. The Galaxy Z Fold7 combines a thin, lightweight design with a large, immersive inner display and flexible multitasking capabilities. It’s impressive how easily it transforms from a sleek phone into a spacious screen for work, entertainment, and everyday browsing. We are glad to know that these features have made such a strong impression on you. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We are thrilled to hear that you are enjoying its amazing features. The Galaxy Z Fold7 combines a thin, lightweight design with a large, immersive inner display and flexible multitasking capabilities. It’s impressive how easily it transforms from a sleek phone into a spacious screen for work, entertainment, and everyday browsing. We are glad to know that these features have made such a strong impression on you. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
It does everything plus some more.
on July 23, 2026
Posted by: kidkotic2001
[This review was collected as part of a promotion.] The fold 7 has been an incredible day to my partner. I am able to multitask on the large inner display on the fly. It is up to any task, and when it is time to relax you can consume all the content needed.
Value
5
Response from Samsung USBy R&R, July 24, 2026
Hola kidkotic2001,
Thank you for letting us know how it is going with your Galaxy Z Fold7. The Galaxy Z Fold7 delivers powerful performance, flexible multitasking, and an immersive inner display for both productivity and entertainment. We love hearing that it has become such a reliable daily partner for getting work done and enjoying your favorite content. Thank you for being part of the Samsung family.
-Ty
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Thank you for letting us know how it is going with your Galaxy Z Fold7. The Galaxy Z Fold7 delivers powerful performance, flexible multitasking, and an immersive inner display for both productivity and entertainment. We love hearing that it has become such a reliable daily partner for getting work done and enjoying your favorite content. Thank you for being part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad screen and warrant
on July 22, 2026
Posted by: Mr G
Expertise:Expert
Durability & warranty and Samsung will not fix the screen that brakes just by folding it.and they know there flod phones have problems with the screens 🙄 😑.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, July 23, 2026
Hello Mr G,
Thank you for sharing your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 combines a spacious foldable display, powerful multitasking capabilities, and helpful Galaxy AI tools in one innovative device. We understand how concerning it is when the screen gets damaged during normal usage, and we know that the warranty experience may not always meet your expectations.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. For eligible devices, we also offer Samsung Care+, which provides extended protection and additional support.
Thank you for sharing your experience with Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 combines a spacious foldable display, powerful multitasking capabilities, and helpful Galaxy AI tools in one innovative device. We understand how concerning it is when the screen gets damaged during normal usage, and we know that the warranty experience may not always meet your expectations.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. For eligible devices, we also offer Samsung Care+, which provides extended protection and additional support.
Thank you for sharing your experience with Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 21, 2026
Posted by: Carver9
[This review was collected as part of a promotion.] Best phone ive owned. I plan on getting the Fold 8 with hopes of it being better (which is a hard achievement).
Value
5
Response from Samsung USBy R&R, July 23, 2026
Hey Carver9,
We are excited to hear about your upcoming goals based on your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 delivers a spacious foldable display, powerful multitasking, and helpful Galaxy AI features in one impressive device. Calling it the best phone you have owned is an incredible compliment, and it is exciting to hear that the Fold7 has set such a high standard for your next Galaxy phone. Thank you for being part of the Samsung family.
-Ty
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We are excited to hear about your upcoming goals based on your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 delivers a spacious foldable display, powerful multitasking, and helpful Galaxy AI features in one impressive device. Calling it the best phone you have owned is an incredible compliment, and it is exciting to hear that the Fold7 has set such a high standard for your next Galaxy phone. Thank you for being part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on July 21, 2026
Posted by: Lovethefolds
[This review was collected as part of a promotion.] The AI is excellent and very helpful with this cell.
Value
5
Response from Samsung USBy R&R, July 21, 2026
Hey there Lovethefolds,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We're thrilled to hear that your experience has been positive. The large inner display offers ample space for productivity, creative work, and immersive entertainment. Devices like the Fold7 are designed to help users achieve more throughout their day. We’re glad to have you as part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We're thrilled to hear that your experience has been positive. The large inner display offers ample space for productivity, creative work, and immersive entertainment. Devices like the Fold7 are designed to help users achieve more throughout their day. We’re glad to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The folding feature is amazing and intuitive
on July 20, 2026
Posted by: PIXEL3142
[This review was collected as part of a promotion.] This phone is amazing to keep my 7 year old busy with the wide screen and it actually helps me when I have to do inventory for my business. The galaxy ai helps alot when I can't use my hands or need creative ideas and helps me work more efficiently amd this device is extremely durable.
Value
5
Response from Samsung USBy R&R, July 21, 2026
Hi PIXEL3142,
Thank you for sharing your amazing and intuitive experience with us that you have been having with your Galaxy Z Fold7. It's wonderful to hear you're enjoying the Galaxy Z Fold7. The improved cover display makes the Fold7 feel more like a traditional smartphone for quick everyday use. Devices like the Fold7 help bring flexibility and performance together in one device. We appreciate you taking the time to leave a review. Thank you for making Samsung your go to choice.
-Ty
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Thank you for sharing your amazing and intuitive experience with us that you have been having with your Galaxy Z Fold7. It's wonderful to hear you're enjoying the Galaxy Z Fold7. The improved cover display makes the Fold7 feel more like a traditional smartphone for quick everyday use. Devices like the Fold7 help bring flexibility and performance together in one device. We appreciate you taking the time to leave a review. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Inner screen UI issues
on July 20, 2026
Posted by: KVeach
[This review was collected as part of a promotion.] The main screen has a issue with the UI where the icons become huge and apps don't function well without having to close them and optimize to force them to reopen properly. Gaming is great except that most games aren't formated to display on the main screen properly. Other than that I like it but loved my Fold 6 more
Value
4
Response from Samsung USBy R&R, July 21, 2026
Hi there KVeach,
Thank you for sharing your experience with us regarding your Galaxy Z Fold7. Samsung phones come with customizable display options to ensure that each user has an optimized experience. You can adjust everything from font size to overall screen size. The display on your Galaxy phone is finely tuned for a comfortable and high-quality viewing experience.
There are several methods to enhance the user interface (UI) on your Galaxy Z Fold7. Please see the link below for more details on how to optimize your apps for the best performance. Thank you for your review, and thank you for choosing Samsung!
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with us regarding your Galaxy Z Fold7. Samsung phones come with customizable display options to ensure that each user has an optimized experience. You can adjust everything from font size to overall screen size. The display on your Galaxy phone is finely tuned for a comfortable and high-quality viewing experience.
There are several methods to enhance the user interface (UI) on your Galaxy Z Fold7. Please see the link below for more details on how to optimize your apps for the best performance. Thank you for your review, and thank you for choosing Samsung!
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Simple the Best
on July 20, 2026
Posted by: Moyyfold7
[This review was collected as part of a promotion.] This phone is awesome the best phone then galaxy created it I love it and I never going to switch for other phone
Value
5
Response from Samsung USBy R&R, July 21, 2026
Hola Moyyfold7,
We love to hear it. Thank you for sharing your how you feel about your Galaxy Z Fold7. We are thrilled you are enjoying your device so far. We appreciate you sharing your experience. It's great to know the Galaxy Z Fold7 is working well for you. The large screen combined with Galaxy AI editing tools makes reviewing and refining photos a more detailed experience. Samsung continues to push mobile technology forward with devices like the Fold series. Thank you for choosing Samsung.
-Ty
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We love to hear it. Thank you for sharing your how you feel about your Galaxy Z Fold7. We are thrilled you are enjoying your device so far. We appreciate you sharing your experience. It's great to know the Galaxy Z Fold7 is working well for you. The large screen combined with Galaxy AI editing tools makes reviewing and refining photos a more detailed experience. Samsung continues to push mobile technology forward with devices like the Fold series. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US