Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,451 Reviews)
Rating breakdown 4,451 reviews
5 Stars
3,744
4 Stars
495
3 Stars
109
2 Stars
26
1 Star
77
88%of customers recommend this product.
(
574 out of
653)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Blue Shadow (Verizon)
Posted by: Hellraiser
Verified Purchase:Yes
Best phone Of the year great value love the multitasking love everything
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 16, 2026
Hey there,
Thanks for sharing how the Galaxy Z Fold7 boosts your daily productivity. Its multitasking features are meant to help users manage tasks more efficiently and stay organized across different apps. Such feedback highlights the Fold’s value as an effective tool for work and planning. We appreciate you choosing Samsung.
-Ty
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Thanks for sharing how the Galaxy Z Fold7 boosts your daily productivity. Its multitasking features are meant to help users manage tasks more efficiently and stay organized across different apps. Such feedback highlights the Fold’s value as an effective tool for work and planning. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Zeeshan Ahmad
Verified Purchase:Yes
The Samsung Z Fold 7 has exceeded my expectations! The combination of its lightweight design, expansive screen, and impressive camera makes it a standout device. I'm hooked - it's the perfect phone for me!
Response from Samsung USBy R&R, January 16, 2026
Hello Zeeshan Ahmad,
Thank you for sharing your experience with the Galaxy Z Fold7. Its lightweight design, immersive screen, and advanced camera work together to make it a versatile device. Knowing the phone exceeded your expectations highlights the overall experience Galaxy Z Fold aims to deliver. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Its lightweight design, immersive screen, and advanced camera work together to make it a versatile device. Knowing the phone exceeded your expectations highlights the overall experience Galaxy Z Fold aims to deliver. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
bigger its there
on January 15, 2026
Posted by: Iceman
are using this product have dropped 12 times no case still doing good
Written by a customer while visiting Samsung US
Customer Rating
1
New ZFold7, Major Charging Problems, and No Help!
on January 20, 2026
Posted by: Anonymous
from Detroit, Michigan
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to a new phone because my company no longer supported my Galaxy S2020 Ultra version. The S2020 Ultra was one of the best purchases I’ve ever made, so I was disappointed to replace it, even though it was still working perfectly.
I chose the Galaxy Z Fold 7. When it’s folded, it’s smaller than my S2020, but when opened, the screen is much larger, which is exactly what I wanted.
My biggest issue has been trying to get support from Samsung. I haven’t been able to get any service help since I received the phone, which is very different from my experience five years ago when I bought the S2020. I didn’t realize how poor Samsung’s support has become.
The other big issue is, I’m having charging problems. The phone will start charging through the USB-C port, but then it stops. I’ve found a workaround using a wireless charging pad, but it’s extremely slow, it takes more than ten hours to fully charge. At this point, I want to return the darn phone, because it seems like there may be a hardware issue, right out the shop. It’s been very frustrating, and I can’t really move forward because charging is a basic function.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R, January 20, 2026
Hey there Judie Brown,
Thanks for sharing your Galaxy experience. The Galaxy S20 Ultra was impressive, especially with its breathtaking waterfall display. Moving from such a high-end device might feel daunting, but upgrading to the Galaxy Z Fold7 is a wise decision. Keeping your device charged and optimizing battery performance can greatly enhance your experience. If your Galaxy isn’t charging or charges slowly, the problem could be with the battery, charging cable, power adapter, wireless charger, charging port, moisture, or device temperature. Always use genuine Samsung chargers and adapters. You can also tweak charging settings in the Display menu. To enable Fast Charging: 1. Open Settings. 2. Tap Battery. 3. Select Charging Settings. 4. Enable Fast Charging and Fast Wireless Charging. Note: these features need compatible chargers. Non-certified chargers or cables may lead to slow charging or disconnections. Use Samsung-approved accessories for reliable charging. Inspect the charging port and cable for dust or debris, which can hinder charging for safety reasons. Use a soft brush to clean debris. If you've tried these steps and your device still won’t charge properly, contact our Samsung Support Team for help. We’re here to assist. Thank you for choosing Samsung.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
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Thanks for sharing your Galaxy experience. The Galaxy S20 Ultra was impressive, especially with its breathtaking waterfall display. Moving from such a high-end device might feel daunting, but upgrading to the Galaxy Z Fold7 is a wise decision. Keeping your device charged and optimizing battery performance can greatly enhance your experience. If your Galaxy isn’t charging or charges slowly, the problem could be with the battery, charging cable, power adapter, wireless charger, charging port, moisture, or device temperature. Always use genuine Samsung chargers and adapters. You can also tweak charging settings in the Display menu. To enable Fast Charging: 1. Open Settings. 2. Tap Battery. 3. Select Charging Settings. 4. Enable Fast Charging and Fast Wireless Charging. Note: these features need compatible chargers. Non-certified chargers or cables may lead to slow charging or disconnections. Use Samsung-approved accessories for reliable charging. Inspect the charging port and cable for dust or debris, which can hinder charging for safety reasons. Use a soft brush to clean debris. If you've tried these steps and your device still won’t charge properly, contact our Samsung Support Team for help. We’re here to assist. Thank you for choosing Samsung.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
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Written by a customer while visiting Samsung US
Posted by: McWinters
from PA
Expertise:Intermediate
Verified Purchase:Yes
A beautiful phone, BUT! SAMSUNG has left its devoted users betrayed and at a total loss! This phone is about beauty, but woefully lacks in substance. Throw away your SPens... and prepare yourself for a phone that even lacks in response by touch. Not only that, Samsung did not even let their consumers know upfront they would no longer be able to use their SPens. All this, for a phone that costs way too much for what it now is...... an incomplete phone. I feel betrayed.
Features
1
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R, January 21, 2026
Greetings McWinters,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate your compliments on its beautiful design; however, we understand that some design changes may influence how you feel about the removal of the S Pen. Our aim was to develop a device that is more functional and easier to use, with a slimmer profile. The redesign also focused on enhancing durability, which involved re-engineering the display layout. We hope you enjoy the new features, including improvements in Galaxy AI, the circle to search, and cross-app functionality. Thanks again for your feedback and for choosing Samsung!
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate your compliments on its beautiful design; however, we understand that some design changes may influence how you feel about the removal of the S Pen. Our aim was to develop a device that is more functional and easier to use, with a slimmer profile. The redesign also focused on enhancing durability, which involved re-engineering the display layout. We hope you enjoy the new features, including improvements in Galaxy AI, the circle to search, and cross-app functionality. Thanks again for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Fold Yet
on July 25, 2025
Posted by: FoldAndACat
[This review was collected as part of a promotion.] Pros:
Very thin
Feels very solid
Screens are great
Performance is great
Galaxy AI features still among the better implementations
Battery life is ok considering the size, although I’m using it intensively at the moment, will probably be better day-to-day.
Feels very solid
Screens are great
Performance is great
Galaxy AI features still among the better implementations
Battery life is ok considering the size, although I’m using it intensively at the moment, will probably be better day-to-day.
Cons:
No Qi2 in 2025
Wish there was still Spen support because this feels like the best iteration for it and I find myself wanting to write on this screen.
No Qi2 in 2025
Wish there was still Spen support because this feels like the best iteration for it and I find myself wanting to write on this screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Foldable Flagship Reaches Maturity
on July 26, 2025
Posted by: Ghaks99
[This review was collected as part of a promotion.] I recently purchased the Galaxy Z Fold 7, and after spending some time with it, I can confidently say it’s one of the most refined foldables to date. Samsung has truly elevated both hardware and software — especially with the integration of Galaxy AI.
Galaxy AI: Smarter and More Useful Than Ever
The Gemini-powered screen analysis feature is incredibly helpful. Whether I'm reading documents, browsing websites, or viewing images, it can understand and summarize content or answer contextual questions instantly.
The object eraser tool in photos is seamless — it removes unwanted elements naturally without leaving visible traces. I no longer need third-party editing apps.
Voice recording to text with automatic summarization is another highlight. It’s perfect for meetings, interviews, or lectures, saving me hours of transcription and note-taking.
Cover Display Feels Like a Regular Smartphone
Unlike previous Fold models, the outer screen on the Z Fold 7 feels balanced and fully usable. It’s responsive, comfortable to use with one hand, and works just as well for everyday tasks like messaging, web browsing, and navigation — no compromise.
🎬 Unmatched Viewing Experience on the Main Display
Once unfolded, the large inner display shines. Watching videos, streaming content, or playing games feels immersive and cinematic. It’s also perfect for multitasking, allowing up to three apps at once with ease — ideal for productivity and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Had very convenient software and great quality!
on July 27, 2025
Posted by: Cdxp0097
[This review was collected as part of a promotion.] Great for anything and everything loved the screen size and quality and speed 10 out of 10
Value
5
Written by a customer while visiting Samsung US