Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(2,559 Reviews)
Rating breakdown 2,559 reviews
5 Stars
1,975
4 Stars
419
3 Stars
95
2 Stars
30
1 Star
40
85%of customers recommend this product.
(
195 out of
230)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
4
I love this phone
on May 18, 2026
Posted by: Lindalou
[This review was collected as part of a promotion.] I love this phone, the fact I can fold it in half and stick it in my pocket plus believe it or not, I have had this phone awhile and still learning it. I love Samsung products.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nostalgic!
on May 21, 2026
Posted by: Panda4ever
[This review was collected as part of a promotion.] Brings me back! I had a flip phone in the 2000s but this Pink Zflip is amazing. So many features, Fun designs, Camera flip, lightweight and fits right in my pocket.
Galaxy A.I. is helpful in many ways.
Samsung has always been my go to and I will never change. If you have been thinking about this phone- Do it!
Galaxy A.I. is helpful in many ways.
Samsung has always been my go to and I will never change. If you have been thinking about this phone- Do it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on May 23, 2026
Posted by: Mikey
Phone has many flaws.have to restart often due to text after sending still in chat box keyboard does what it wants letters are never accurate.camera sucks and overall slow
Response from Samsung USBy R&R Team, May 27, 2026
Hi Mikey, thank you for sharing your feedback on your Samsung Galaxy Z Flip7. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided links to articles to help you with apps not operating as intended, camera features, and maximizing the speed of your device. We have also provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Z Flip 7 Size
on May 26, 2026
Posted by: SamsungSue
[This review was collected as part of a promotion.] I bought this phone because of size to fit in my pocket. I lost nothing by making the change. Love the Z Flip 7.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy ZFlip7 8 month review
on May 31, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I think I've had a good run with this phone I've used it for almost a year and I rarely use the Ai feature. The phone is very beautiful and is a great piece of tech. I wanted to trade this for the fold because once you get used to the multiple application use the screen size becomes a constraint. I love the bold colors of the display and the light weight in my pocket. It's also very durable. Everything is very well thought out and refined. I have the same issues with this phone I've always had with android devices. The tap/touch isn't what Id like it to be and the spell/check needs to revisit the 6th grade. I bought this phone thinking it's finally got all the feature I've wanted. Fortunately, the phone is far more capable of such features, but maybe something is holding you people back. Not sure but this is my honest opinion.
I hope my extreme honesty doesn't jeopardize my chances to win 50 bucks, more importantly my intent to get a better product from a world class company. Overall the product is very nice. I'd like to try the hueawei phones in comparison. How the heck is the best ever scared of competition? I thought it didn't exist?
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hello there, thank you for sharing your feedback on your Samsung Galaxy Z Flip7. We are pleased to hear that you've been happy with the usage and design of your device. We have provided a link to an article to help you with the responsiveness of your display at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Product review
on June 7, 2026
Posted by: Tobi0214
[This review was collected as part of a promotion.] The phone works veey well, great screen, the galaxy ai was vert useful. I dont recommed the phone for long term because the screen messes up
Value
3
Response from Samsung USBy R&R Team, June 8, 2026
Hey Tobi0214, we appreciate you sharing your feedback on your Samsung Galaxy Z Flip7. We are pleased to hear that you are finding this device fun and easy to use every day. We have provided a link to an article to help you ensure the longevity of your device to enjoy for as long as you wish. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever made
on June 7, 2026
Posted by: Joeeeey
[This review was collected as part of a promotion.] Dont waste your time. This phone sucks. The screen will Crack if dust lands on it. The phone over heats to dangerous levels. You cant run more than one app at a time.
Value
1
Response from Samsung USBy R&R Team, June 8, 2026
Hi there Joeeeey, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Z Flip7 with us. We understand how frustrating it is when your device is not aligning to your expectations. We have provided links to resources to help you care for this unique device, adjust the refresh rate for better multi-tasking, and maintain the optimal temperature. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best ever phone
on June 11, 2026
Posted by: Onlysamsung
[This review was collected as part of a promotion.] Bought this phone because of its size when folded. Absolutely perfect. Fits in my pocket easily. Features are great. Have had this phone for 4 months and no issues.
Value
5
Written by a customer while visiting Samsung US