Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(2,699 Reviews)
Open Ratings Snapshot
Rating breakdown 2,699 reviews
5 Stars
2,078
4 Stars
448
3 Stars
101
2 Stars
29
1 Star
43
84%of customers recommend this product. 
(
196 out of 233
)
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Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
3 out of 5
3
Screen Issues
on April 17, 2026
Posted by: Xentipedes
[This review was collected as part of a promotion.] Loved my phone in the beginning. It's very unique but it's special feature is also unfortunately it's downfall. There's a small dip in the middle of the screen that's only visible when light hits it a certain way which isn't an issue for me. However, over time with folding the phone closed over and over again, the screen suddenly cracked, even though i hadnt even dropped it. The inner screen suddenly glitched along the fold line and the outer screen showed signs of broken glass. The pixels on the screen slowly come out of service everyday since the initial crack. Love my phone but the folding part needs more work.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 20, 2026
Hello Xentipedes, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to review any and all options available to you for a resolution. We have also provided a link to an article with recommendations we find helpful to our customers to care for this unique device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Flip7heaven
on April 17, 2026
Posted by: Flip7heaven
[This review was collected as part of a promotion.] Galaxy AI is fast and accurate. Utilize it for day to day for quick guides for work related items or issues.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This Phone is great but it's missing one thing
on April 16, 2026
Posted by: Ferrort
[This review was collected as part of a promotion.] First I updated to the 8.0 And it has Samsung DexBut the problem is it doesnt has The 8.5 so I want a S26 Ultra Now this company is t mobile so bring me the t mobile one I'm gonna win this s26 ulra
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z flip 7
on April 16, 2026
Posted by: George
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
This phone is awesome very easy to use and tons of customizing options.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever
on April 15, 2026
Posted by: Stormyrenee
[This review was collected as part of a promotion.] I love learning about all the new features especially learning how AI works. It's really fun.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Zflip7
on April 15, 2026
Posted by: Jeffersond517
from Ocala Florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent build quality. Screen is bright. Fold almost unnoticed. Comfortable in my hand
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great but 1 tiny bug
on April 15, 2026
Posted by: Joshuelle
from Little rock Arkansas
Expertise:Expert
Verified Purchase:Yes
Works great but there's a bug where the closed screen cancles the alarm. Other than that awesome full front displays nice hinge. Good camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good
on April 14, 2026
Posted by: Mike
I have this phone and the receptionist is no good, and touch screen isn't good
Response from Samsung USBy R&R Team, April 16, 2026
Hey Mike, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how important the reliable connection of your device to your carrier is to you every day for your phone calls, and other correspondence. We have provided links to resources to help you troubleshoot this experience at your convenience. We have also provided a link to an article to help you with the care and touch responsiveness of your display. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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