Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(2,187 Reviews)
Rating breakdown 2,187 reviews
5 Stars
1,718
4 Stars
338
3 Stars
78
2 Stars
24
1 Star
29
87%of customers recommend this product.
(
187 out of
215)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
5
The screen is wide i love watching my movies on it
on November 10, 2025
Posted by: Kati96
[This review was collected as part of a promotion.] The galaxy z flip 7 is one of the best galaxies I habe ever had the screen is big it gives you the opportunity to watch movies without needing to turn on your TV its battery capacity is very good I charge it once a day and it keeps on good battery life I love the features it has with AI it makes your life very easy i habe akways had samsung amd i think android is the best system for the Galaxy AI technology and generations you can do anything without even paying a penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can't change font color on status bar
on November 30, 2025
Posted by: Steindizzy
from Central Wisconsin
Expertise:Intermediate
Very disappointed in this model compared to my old Samsung Flip 4. It is wider than my old model, which I don't like. The biggest issue that I have with the Samsung Flip 7 is that you can't change the font color on your status bar. It only displays as black and it blends in the darkness on my wallpaper so I can't see what it displays. Highly disappointed in this.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 1, 2025
Hi there Steindizzy, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important the ability to customize your device is to you. We have provided a link to the complete manual for your device to help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Set up nightmare
on August 9, 2025
Posted by: Rons
The phone may be great, but who knows the set up instructions are non-existent and trying to use the smart switch app resulted in tons of issues and hang ups. I've tried their tech help and they barely speak English and have little knowledge of the zip 7. I was trying to get help with the cover screen and they didn't even know what good lock was. I've never seen such bad "support".
Response from Samsung USBy R&R, August 12, 2025
Good day Rons,
Our ultimate goal is to provide our customers with a seamless experience, especially when transferring data from one device to another. Our step-by-step guide will walk you through setting up your Galaxy Z Flip7 so you can start enjoying it right away. We’ve included instructions on how to properly charge your phone and turn it on, a rundown of the initial setup process, and the different ways to transfer data from your old phone to your new Z Flip7. Learn more by checking out the online article linked below. Thank you for reaching out. We’re happy to have you as part of the Samsung family.
Get ready to start using your new Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002366/
Use and customize the Galaxy Z Flip6's FlexWindow
https://www.samsung.com/us/support/answer/ANS10003463/
-Ty
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Our ultimate goal is to provide our customers with a seamless experience, especially when transferring data from one device to another. Our step-by-step guide will walk you through setting up your Galaxy Z Flip7 so you can start enjoying it right away. We’ve included instructions on how to properly charge your phone and turn it on, a rundown of the initial setup process, and the different ways to transfer data from your old phone to your new Z Flip7. Learn more by checking out the online article linked below. Thank you for reaching out. We’re happy to have you as part of the Samsung family.
Get ready to start using your new Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002366/
Use and customize the Galaxy Z Flip6's FlexWindow
https://www.samsung.com/us/support/answer/ANS10003463/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing compact High memory phone great camera
on September 4, 2025
Posted by: RudemaNn
from Arizona
Expertise:Beginner
This has been the most super best phone ever with the split screen I can do two different projects at the same time it folds small and fits in the pocket I can use a small screen to watch videos when I work.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, September 4, 2025
Howdy RudemaNn, Love seeing your excitement for the updated screen and color uniformity with your Galaxy Z Flip7! Thanks for being part of the Galaxy family. Thank you for choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Posted by: Helena
from Las Vegas
Expertise:Intermediate
Verified Purchase:Yes
The camera is really bad, even compared to other Samsung phones such as z fold. No setting changes help. I had this phone for exactly 2 hours before filing for the refund. Save yourself time and the restocking fees.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 29, 2025
Hi there Helena, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We do our best to provide a range of devices to best align the needs and wants of our customers. We also provide as much information about the different features and specs available on devices to help our customer select the best device to align to their needs. We have provided a link to the Samsung Support Team to assist you if you have questions about available options. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Nam le
from Philadelphia
Expertise:Expert
Verified Purchase:Yes
This phone nothing new. Never get back to Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 26, 2025
Hey Nam le, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know it can take time to discover all of the enhanced features of your device. We have provided a link to the complete manual as a great companion to your exploration. We have also provided a link to the Samsung Support Team if you have questions, or want to discuss any options that may be available to you. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
No longer fits in my hand
on January 5, 2026
Posted by: Mrs Wilmot
I hate this phone. The Flip 7 is slightly bigger than my Flip 5, and you wouldn't think that would make a difference, but it does. It no longer fits comfortably in my hand, and I have already dropped it 3 times. I've owned it for a day, and my hand actually aches.
Response from Samsung USBy R&R Team, January 9, 2026
Hi there Mrs Wilmot, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. W know how important the comfortable feel of your device in your hand is to you every day. We have provided a link ot the Samsung Support Team to assist you with any potential options available to you for your device, including our 15 day return policy. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
It does not allow installing an EVO The Samsung
on January 15, 2026
Posted by: Rolocieri
It does not allow installing an EVO
Micro SD EVO line includes the EVO Plus and EVO Select series, which are high-performance microSD memory cards designed for smartphones, tablets, game consoles, and cameras. Both series offer fast speeds and great durability, and the main difference is that the EVO Select series is an exclusive brand. EVO MICRO SD 2 TB =🫠
Micro SD EVO line includes the EVO Plus and EVO Select series, which are high-performance microSD memory cards designed for smartphones, tablets, game consoles, and cameras. Both series offer fast speeds and great durability, and the main difference is that the EVO Select series is an exclusive brand. EVO MICRO SD 2 TB =🫠
Response from Samsung USBy R&R Team, January 16, 2026
Hi there Rolocieri, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Z Flip7 with us. It is true that this device can not accept a micro SD card for storage expansion. If you are in need of additional storage capacity, we have cloud based storage expansion as an option. We have provided a link to the Samsung Support Team to assist you with this feature, and we would love to hear from you again in the future any time you have additional feedback you would like to share. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US