Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(1,691 Reviews)
Rating breakdown 1,691 reviews
5 Stars
1,360
4 Stars
244
3 Stars
47
2 Stars
18
1 Star
22
86%of customers recommend this product.
(
171 out of
199)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
5
Incredible Upgrade from the ZFlip6
on August 17, 2025
Posted by: Earlygirl72
[This review was collected as part of a promotion.] I'm using my new phone primarily for watching videos, keeping in touch with friends and family, and having telehealth appointments. I'm bedridden, and sadly reply on my device to keep me busy.
The accessibility features make it possible to see and hear better.
I use the alarms and calendar for everything due to early onset dementia.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I Wanted To Like It But The Software Killed It
on August 20, 2025
Posted by: Jaytee3312
Expertise:Expert
After having used the Z Flip 5 and 6 I'm impressed by the hardware of the 7. It has a solid feel in the hand and feels more durable than the last iterations. What I can't forgive are the a) cameras, b) battery life, and c) cover display.
a) The cameras aren't just low quality, they completely drain any color from my skin and it's made even worse once the sun starts to drop
b) I have to charge it twice a day or I'll barely make it.
c) This is the worst offender. After so many iterations we still cannot add widgets from ALL apps to the cover screen (even with good lock). This is the ideal use case of a cover screen -- to get at-a-glance information from widgets like Google Home, RobinHood, Google Photos, etc. All we get are inferior Samsung app widgets and Spotify. It's so disappointing. Please take advantage of the cover and improve your software!
b) I have to charge it twice a day or I'll barely make it.
c) This is the worst offender. After so many iterations we still cannot add widgets from ALL apps to the cover screen (even with good lock). This is the ideal use case of a cover screen -- to get at-a-glance information from widgets like Google Home, RobinHood, Google Photos, etc. All we get are inferior Samsung app widgets and Spotify. It's so disappointing. Please take advantage of the cover and improve your software!
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R, August 21, 2025
Thank you for sharing your detailed thoughts on the Galaxy Z Flip7. It’s great to hear that you’ve noticed the hardware improvements and how solid and durable the device feels compared to earlier versions. The Z Flip7 was designed with that in mind, offering a sleek foldable that feels premium in the hand while providing unique versatility.
The camera and display are designed to deliver vibrant clarity, and many users enjoy the enhanced FlexCam experience, which makes capturing photos and videos more dynamic than ever. For everyday use, features like adaptive power management and optimized charging are built to help keep up with busy lifestyles.
The cover screen continues to evolve as part of the Galaxy Z series, offering at-a-glance access and customization options while highlighting the compact convenience of a foldable phone. Many Galaxy fans love how it makes staying connected effortless without needing to open the device.
We truly appreciate your insights, as they reflect the balance of innovation and everyday usability that makes the Galaxy Z Flip7 stand out. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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The camera and display are designed to deliver vibrant clarity, and many users enjoy the enhanced FlexCam experience, which makes capturing photos and videos more dynamic than ever. For everyday use, features like adaptive power management and optimized charging are built to help keep up with busy lifestyles.
The cover screen continues to evolve as part of the Galaxy Z series, offering at-a-glance access and customization options while highlighting the compact convenience of a foldable phone. Many Galaxy fans love how it makes staying connected effortless without needing to open the device.
We truly appreciate your insights, as they reflect the balance of innovation and everyday usability that makes the Galaxy Z Flip7 stand out. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. The flip feature is really fun
on September 20, 2025
Posted by: Nagaskits
[This review was collected as part of a promotion.] Unsure of.how the galaxy ai works. The assistant is consistently useful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Betsy
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Calls were dropped a lot. The connection was not clear. I sent the phone back.
No, I would not recommend this to a friend.
Design
4
Value
2
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Betsy, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when your device is not aligning to your expectations, or operating as intended. We have some great articles available, provided below, that help our customers troubleshoot the connection to your carrier at your convenience. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I like the display but can't wait to get the phone
on November 26, 2025
Posted by: Sharkwrld702
Expertise:Beginner
Yooo guys I'm about to get the Galaxy z flip 7, should I buy it?
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in Performance in Mobile Gaming
on December 4, 2025
Posted by: Anonymous
Expertise:Expert
Phone is great, but the processor is horrible. It won't allow me to play games that I used to play on my previous phone (Flip 6), and it gets extremely hot when trying to play any landscape game. Honestly, I wouldn't get this phone if you like playing mobile games that requires high specs for better resolution games. For a new phone that can't run LADS at ultra or high resolution (I have to play in low/med for better performance), it's crappy. They should have stuck with the Snapdragon processors.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, December 4, 2025
Hi Aphomnguyen, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you adjust the refresh rate for the smoothest experience when gaming possible, and maximize the speed. We have also shared a link to the Samsung Support Team to assist you further if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
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Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my z flip
on December 5, 2025
Posted by: Joeeeey
[This review was collected as part of a promotion.] I recently got the Samsung Galaxy Z Flip, and I can honestly say I love it! This phone has completely changed how I use my smartphone.
**Cool Design**
First off, the design is amazing. When I open it up, the 6.7-inch screen is beautiful. Everything looks so clear and colorful! When I close it, it’s small and easy to carry around. I get compliments on it all the time!
**Awesome Flex Mode**
One of my favorite features is Flex Mode. I can set the phone at an angle and use it for video calls without holding it. This makes it so easy to chat with friends while I do other things. I also love watching shows this way—it feels like I have my mini theater!
**Great Camera**
The camera is another standout feature. Taking selfies is super easy because I can see myself on the cover screen. The photos turn out great, even in low light. I love capturing moments with my friends and family!
**Fast Performance**
The Z Flip performs really well. It runs smoothly, whether I’m texting, browsing the web, or playing games. I’ve never had any slowdowns. Plus, the battery lasts all day, which is perfect for my busy life.
**Smart Features**
What I really appreciate is how smart the phone is. The Galaxy AI learns my habits and suggests apps and settings that work best for me. It makes using the phone feel personal and intuitive.
**Final Thoughts**
In conclusion, I can’t recommend the Samsung Galaxy Z Flip enough. It’s stylish, fun to use, and packed with features that make my life easier. If
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on July 25, 2025
Posted by: JennaBBYY
[This review was collected as part of a promotion.] This phone is very up to date and doesn't disappoint. It literally has every feature you could imagine/want. Glad i made this purchase. Definitely dont regret it!!
Value
5
Response from Samsung USBy R&R, July 25, 2025
Hey JennaBYY,
Thanks so much for sharing your excitement about the Galaxy Z Flip7! It's wonderful to hear that the device is meeting your expectations and providing all the features you were excited about. The Z Flip7 is crafted for those who love innovative and stylish and technology; compact, versatile, and powerful all in one. We're grateful to have you as part of the Samsung community, and we're so happy you’re enjoying every moment with your new Galaxy!
-Ty
Samsung Support
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Thanks so much for sharing your excitement about the Galaxy Z Flip7! It's wonderful to hear that the device is meeting your expectations and providing all the features you were excited about. The Z Flip7 is crafted for those who love innovative and stylish and technology; compact, versatile, and powerful all in one. We're grateful to have you as part of the Samsung community, and we're so happy you’re enjoying every moment with your new Galaxy!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US