Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(2,557 Reviews)
Rating breakdown 2,557 reviews
5 Stars
1,974
4 Stars
419
3 Stars
95
2 Stars
30
1 Star
39
85%of customers recommend this product.
(
195 out of
229)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
1
This is not a long term device
on May 25, 2026
Posted by: Stacy2518
[This review was collected as part of a promotion.] We opted for the "new" device. We had to replace this phone 3 times before we could finally upgrade and get a entirely new phone. The screen cracks and it is just not durable in the least.
Value
1
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Stacy2518, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important your phone is to you every day for a range of tasks. We have provided a link to an article we find helpful for our customers to care for this unique design for prolonged durability. We also offer Care+ as an option for added peace of mind beyond your standard warranty. We have also provided a link to the Samsung Support Team to assist you if you are currently in need of a repair or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This device have wonderful features
on May 25, 2026
Posted by: Cooltip
[This review was collected as part of a promotion.] I'll go to use my phone for recording sports events and stuff like that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems with main screen since purchased
on May 25, 2026
Posted by: Rtlori
[This review was collected as part of a promotion.] Can't even use the phone. Main screen will not come on. Terrible
Galaxy Ai is cool
Galaxy Ai is cool
Value
1
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Rtlori, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how valuable your phone is to you every day, and needing the device to operate as intended. We have provided a link to the Samsung Support Team to assist you in working towards a resolution for the experience you mention with the display of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
I love this phone but!
on May 25, 2026
Posted by: Armydoc12
[This review was collected as part of a promotion.] I'm a Samsung Ecosystem loyalist.
My watch my tvs watches buds and tablets are all Samsung.
My watch my tvs watches buds and tablets are all Samsung.
This phone is great and the features are superb but the battery is absolutely horrendous.
It will not last 3/4 of a day and mind you I don't play games or such on my phone. Just phone texting and browsing.
Makes me sad to have to say that but it's a fact.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hey Armydoc12, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We are pleased to hear that you are happy with the overall usage and capabilities of your device. We have provided links to a few resources to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
So far this product is fun and creative!
on May 25, 2026
Posted by: MarilynJB99
[This review was collected as part of a promotion.] I use my device fo so much multitasking, between reading crochet pattern, watching YouTube videos, or gaming with friends! I love the features the front camera has for full body photos and the amount you are able to do on the front screen! Only issue I had is a pixle size dot popped up on my screen within the first week, but once I got used to it, it hasn't bothered me much. The AI Gemini is very handy in hearing me when my hands are full and I need to access apps on my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Model Yet!
on May 25, 2026
Posted by: Ninaa2700
[This review was collected as part of a promotion.] Where do I start really, this phone has been an amazing game-changer! From it's versatility and ease of holding to all the convenient features and gestures, this phone has been a real conversation starter.
The best feature (apart from flipping) is being able to use Galaxy AI for different things, from using it as a search engine to editing photos. It really came in handy when editing photos for a wedding recently, what a life saver, like being able to take out unwanted people in the background to fixing the outfits! And being able to customize everything from the keyboard to the ringtones, this was an amazing change within a normal routine, especially comparing it to other phone providers... This has been about 6 months with this model and I've had absolutely no issues with the screen, the crease that everyone was freaking over is the least of my problems, it's practically not even there, and the fun portion of open and shutting the phone is such a new thing that it makes for great conversation starters. And the absolute best was finally being able to fit the phone in my pockets!! Women's pockets are so small you couldn't fit other models without them falling out or anything like that. But this Z Flip 7 that problem was eradicated! I am in love with my model, and coming from a certain phone provider and being with them for over 8 years, I've never loved an android as I do today. I can't rave about it enough! I am very happy with the switch and I don't see myself going back!
The best feature (apart from flipping) is being able to use Galaxy AI for different things, from using it as a search engine to editing photos. It really came in handy when editing photos for a wedding recently, what a life saver, like being able to take out unwanted people in the background to fixing the outfits! And being able to customize everything from the keyboard to the ringtones, this was an amazing change within a normal routine, especially comparing it to other phone providers... This has been about 6 months with this model and I've had absolutely no issues with the screen, the crease that everyone was freaking over is the least of my problems, it's practically not even there, and the fun portion of open and shutting the phone is such a new thing that it makes for great conversation starters. And the absolute best was finally being able to fit the phone in my pockets!! Women's pockets are so small you couldn't fit other models without them falling out or anything like that. But this Z Flip 7 that problem was eradicated! I am in love with my model, and coming from a certain phone provider and being with them for over 8 years, I've never loved an android as I do today. I can't rave about it enough! I am very happy with the switch and I don't see myself going back!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fails to deliver on latest edition
on May 25, 2026
Posted by: QuestioningFan
[This review was collected as part of a promotion.] As someone who's had the Flip 4-7, this version has been my least favorite to date. I find that there's no meaningful improvements to the UX/UI components compared to the previous years', at least none that warrant a weaker battery that can get extremely hot when charging.
I also wasn't impressed by the Galaxy AI features that came in this edition, especially considering what's currently possible. Would love the ability to replace the Bixby button with a preferred LLM. I primarily use my mobile device for content creation, web research, and communication, so would like to see smarter, native editing tools, less preinstalled software that consumes CPU and GPU, and features like video chat and individual message-level responses/actions. Android Auto is very buggy. Device stock is limited and hard to find so it's difficult to exercise the same-day repair benefit. Hoping the Flip 8 gets back on track.
Value
3
Response from Samsung USBy R&R Team, June 1, 2026
Hi there, thank you for your feedback on your Samsung Galaxy Z Flip7. We know how disappointing it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the battery life and temperature of your device. We have also shared a link to the complete manual to help you best align the settings of your device at your convenience, and discover all of the enhanced capabilities of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great size
on May 26, 2026
Posted by: Dogmom5
[This review was collected as part of a promotion.] Really like that it folds to fit my pockets. Unfortunately the fold wears out. I always close it softly but am on 3rd one in 15 months. First one screen quit working completely, couldn't access anything. Second one screen started flashing across crease in screen and eventually the bottom screen was white.
Value
4
Written by a customer while visiting Samsung US