Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(1,691 Reviews)
Rating breakdown 1,691 reviews
5 Stars
1,360
4 Stars
244
3 Stars
47
2 Stars
18
1 Star
22
86%of customers recommend this product.
(
171 out of
199)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
1
No longer fits in my hand
on January 5, 2026
Posted by: Mrs Wilmot
I hate this phone. The Flip 7 is slightly bigger than my Flip 5, and you wouldn't think that would make a difference, but it does. It no longer fits comfortably in my hand, and I have already dropped it 3 times. I've owned it for a day, and my hand actually aches.
Response from Samsung USBy R&R Team, January 9, 2026
Hi there Mrs Wilmot, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. W know how important the comfortable feel of your device in your hand is to you every day. We have provided a link ot the Samsung Support Team to assist you with any potential options available to you for your device, including our 15 day return policy. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Nam le
from Philadelphia
Expertise:Expert
Verified Purchase:Yes
This phone nothing new. Never get back to Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 26, 2025
Hey Nam le, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know it can take time to discover all of the enhanced features of your device. We have provided a link to the complete manual as a great companion to your exploration. We have also provided a link to the Samsung Support Team if you have questions, or want to discuss any options that may be available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
My new Phone
on July 28, 2025
Posted by: MrzBerry
[This review was collected as part of a promotion.] My daughter purchased this phone for me, I personally like the phone but the only draw back it doesn't take a memory card like my other phone, so all my photos is on my old phone memory card which was a good thing until I lost it, now I gotta start over, so I'll give you 4 stars that's my only draw to this phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold7 Review
on August 1, 2025
Posted by: Prajjwol
[This review was collected as part of a promotion.] This is awesome...the build quality and the Galaxy AI is while new thing.
I LOVE IT
I LOVE IT
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone in the world
on August 24, 2025
Posted by: yyokage
[This review was collected as part of a promotion.] This is the best phone I've ever purchased. The Galaxy AI features have been surprisingly useful i was never much of an AI person but now i love it. The way the Flip 7 flips is like magic, idk how they even made it. Everyone should buy this phone !!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from South Texas
Expertise:Beginner
Verified Purchase:Yes
Excellent phone love the easy it was to navigate through it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, September 2, 2025
Hello VIANEY HOFFMAN, Thank you for sharing your excitement about your Galaxy Z Flip7. We’re excited that the Flip7 feels like a worthwhile upgrade; combining performance and style in a compact device. We appreciate your review and thank you for choosing innovation with Samsung. -Ty
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Written by a customer while visiting Samsung US
Posted by: SRojas
Verified Purchase:Yes
Great is a game changer the bigger screen, thinner phone, you can hardly see the fold when you open it. And it’s just about the same size or a little bigger than my Samsung ultra 23. I don’t see myself reaching out for that one anymore as that’s what I watch my videos for the bigger screen.
Response from Samsung USBy R&R, September 8, 2025
How is it going SRojas, Thank you for reaching out and sharing your thoughts on your Galaxy Z Flip7. I love seeing your excitement for the new screen and color consistency! Thanks for being part of the Galaxy family. We appreciate your choice to innovate with Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Memories of the older flips!
on July 25, 2025
Posted by: DALLAS
[This review was collected as part of a promotion.] Has been a great phone for my son so far. He is a big fan of the flip because it's easy to put into thr pocket.
Value
5
Written by a customer while visiting Samsung US