Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(2,186 Reviews)
Open Ratings Snapshot
Rating breakdown 2,186 reviews
5 Stars
1,718
4 Stars
337
3 Stars
78
2 Stars
24
1 Star
29
87%of customers recommend this product. 
(
187 out of 215
)
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Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
4 out of 5
4
From 10 years of Apple to Zflip7!
on August 23, 2025
Posted by: RayMoll10
[This review was collected as part of a promotion.] I have been a LOYAL apple user for over 10 years until now. I saw this phone and eyed it for a while, and then finally decided to switch. I was really worried about leaving the Apple ecosystem with the risk of not liking it. But I did a ton of research, and ended up buying the Zflip7 and the galaxy watch 8. After having them now for 3 weeks, I am in LOVE! I got rid of my entire apple ecosystem and have fully switched to samsung. It took some getting used to, lots of asking Chat GPT and Galaxy AI how to do things, and patience. But now that i have everything set up, it is amazing. The camera quality is great with the right settings, the battery life is outstanding in both devices, the phone is so aesthetic and cute, the fold feature is very convenient as i have small hands and it feels so safe that the screen is protected when it is shut, you can't see the fold on the screen at all, the back screen on the phone is easy to use and very discreet to use when I'm at work or need to do something small really quick, the AI features the phone has makes things so easy, and there are so many customizable features that Apple doesn't even come close to. I have no regrets and will not be going back to Apple🙂👏🏼
Value
4 out of 5
4
Response from Samsung USBy R&R, September 11, 2025
Hola RayMoll10, Thank you for reaching out and sharing your experience with your Galaxy Z Flip7. We’re thrilled the Galaxy Flip7 fits your lifestyle and that you're loving it. Its compact design combined with smart functionality, like live translation and Galaxy AI, keeps you powered up and informed. It’s the perfect device for your tech toolkit. It’s great to see you enjoying all it has to offer. Thank you for your glowing review. We appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
smooth creen
on February 5, 2026
Posted by: Phoebe Feng
from Chicago, IL
Verified Purchase:Yes
this version is smoother than my flip 5. but the resulotion of camera still need to improve
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 10, 2026
Hi Phoebe Feng, thank you for your feedback on your Samsung Galaxy Z Flip7. We are happy to hear that you are enjoying the upgrade to your new device, and finding the usage smooth and easy. We appreciate you sharing your preference for further camera enhancements as we continue to strive for innovation in our product line. Please reach out to us again in the future if you ever have questions or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I like the features the most
on October 5, 2025
Posted by: CustomerVII
[This review was collected as part of a promotion.] Im not sure if like the AI part of ANY phone but if they like it then do be it.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 6, 2025
Hello there CustomerVII, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are happy to hear there are features of your new device that you are enjoying. We have provided a link to the complete manual to help you integrate the additional features in to your usage, and disable any features you are not finding useful for your needs. We have also provided a link to the Samsung Support Team if you prefer direct assistance through chat with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Flipping out.
on September 13, 2025
Posted by: GENEVA DEVILLE
Verified Purchase:Yes
Nice so far. Still learning the different things. I had a Flip 3.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on November 6, 2025
Posted by: Iwantedtolovethephone
[This review was collected as part of a promotion.] Phone keeps breaking screen is unstable. Phone shuts off randomly. Overall bad experience.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 7, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important your phone is to you every day, and we would love to help you resolve your frustrations. We have provided a li nk to an article to help you with the crashing you mention experiencing with your device. We have also shared a link to the Samsung Support Team and warranty information to assist you with any repairs you may need with your device. Lastly, we have Customer Care+ available to help provide additional peace of mind with the protection of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Customer Care+
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Flip
on February 12, 2026
Posted by: CeCe
Verified Purchase:Yes
This is my 2nd Flip phone. Love it. Love how easy it is to operate. Love, love, love how it fits in my pocket!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 17, 2026
Hey there CeCe, we appreciate you sharing your feedback on your Samsung Galaxy Z Flip7. We are ecstatic to hear that you are loving the usage and features of your device, and finding it so easy to carry around during the day. We have shared links to resources to help you discover all of the amazing ways you can use this device, align the settings to your usage, and helpl you if any questions come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not much has changed
on January 23, 2026
Posted by: Sam S
from CA
Expertise:Intermediate
Verified Purchase:Yes
Very similar to my previous phone Galaxy Z Flip 4, which I liked. but the screen started glitching when I would flip it open. Not as much upgrades or enhancements. Camera quality appears to be almost the same. Probably should have waited to upgrade and ride out the glitches.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 23, 2026
Hey Sam S, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important it is to feel that you've made a good investment in a new device, and wanting to feel excited during an upgrade with new features. We have provided a link to the complete manual to help you with the upgraded capabilities, especially Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
garbage dont buy
on December 21, 2025
Posted by: jvonf
from san jose, ca
Expertise:Expert
Verified Purchase:Yes
dont buy this garbage. I upgraded from a flip 5 and several of my key apps wont load. wasted HOURS of my time fixing this.
Hey samsung, whatever corners you cut on this phone, hope it makes you even richer.
I will never buy another one.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hi there Jvonf, we are grateful for your feedback on your Samsung Galaxy Z Flip7. We know how important specific apps are to you for personal or professional uses. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to help you work towards a resolution if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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