Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(1,689 Reviews)
Open Ratings Snapshot
Rating breakdown 1,689 reviews
5 Stars
1,358
4 Stars
244
3 Stars
47
2 Stars
18
1 Star
22
86%of customers recommend this product. 
(
171 out of 199
)
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Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
Great phone in a small package
on August 24, 2025
Posted by: Crewbrake
[This review was collected as part of a promotion.] I am loving my new Z Flip! It is lightening fast, easy to use and does everything I need, and it folds into a small package. The Galaxy AI is very easy to use as well, and the phone has many fantastic features that improve my business and personal life.
I highly recommend this phone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product is so fragile
on September 15, 2025
Posted by: Santy1999
[This review was collected as part of a promotion.] Thus product is so fragile the screen fails so many times I have already sent to maintenance.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 16, 2025
Thanks for taking the time to share your feedback on the Galaxy Z Flip7, Santy! We appreciate your feedback and noted your concerns about the screen. It’s important to us that our devices meet your expectations. We want to highlight that the Galaxy Z Flip7 has been designed with enhanced durability compared to previous models. It features a tough Armor Aluminum frame and Corning® Gorilla® Glass Victus® 2 on both the front and back for added protection. Additionally, it carries an IP48 rating for water and dust resistance, making it robust enough for everyday use. We can’t wait for you to have your Z Flip7 back! If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am in love with my phone
on December 7, 2025
Posted by: Jj1923
[This review was collected as part of a promotion.] I am a sucker for customization and I've had my flip z 7 for a couple of days and I am still customizing it to my liking, I love love my phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on December 19, 2025
Posted by: Tricia
from Virginia
Expertise:Expert
Verified Purchase:Yes
Best phone ever. Perfect size, love the flip and the front screen that I can text from. Great phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on January 1, 2026
Posted by: Travis K
Verified Purchase:Yes
Super fast and finally a phone that cam keep up with me
Response from Samsung USBy R&R Team, February 11, 2026
Hey Travis K, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are thrilled to hear that you are finding this device to be fast and able to keep up with your usage needs. We have provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Device
on January 1, 2026
Posted by: NCK360
from Nashville
Expertise:Expert
Verified Purchase:Yes
Horrible device. Not worth the money
Im not happy with the service I was provided. The trade in program needs to be restructured
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hello NCK360, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when you have a new device that is not operating as expected. Without knowing what features are causing you frustration with your device, we have provided links to the full manual for your device, and to the Samsung Support Team to help you have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Needs widgets on the outer screen
on February 22, 2026
Posted by: Tttt
Expertise:Expert
Verified Purchase:Yes
Needs widgets on the outer screen, camera quality could be improved
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 23, 2026
Hello Tttt, thank you for sharing your thoughts about your Samsung Galaxy Z FLip7 with us. We are pleased to know you are overall happy with the functionality and usage of your device. We have provided a link to the full manual to help you best align the display settings and capabilities to your preferences. We have also shared a link to the Samsung Support Team if you prefer one-on-one assistance with your device through chat. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Gets super super hot
on September 3, 2025
Posted by: Jahnavi
from Texas
Expertise:Expert
Verified Purchase:Yes
It gets super hot when android auto is connected through wire. Gets super hot during calls as well. So much hot that you cannot hold it with your bare hand. Regret buying this phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, September 4, 2025
Hey Jahnavi, We appreciate your review of your Galaxy Z Flip7. Overheating concerns are taken seriously, and the Flip7 is built with thermal solutions that balance performance and comfort. It is normal for the device to warm up during intensive tasks and activities, but it shouldn’t become overly hot to the touch. If you are using Android Auto, it may feel warmer because Bluetooth, GPS, and other factors like weather conditions or sunlight, especially if the phone is in a holding case, can increase the temperature. We have some information that may help you keep your device running at a normal temperature. Please check out the article linked below. Thank you for your review; we appreciate you being a part of the Samsung community. Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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Written by a customer while visiting Samsung US
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