Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(2,554 Reviews)
Rating breakdown 2,554 reviews
5 Stars
1,972
4 Stars
418
3 Stars
95
2 Stars
30
1 Star
39
85%of customers recommend this product.
(
195 out of
229)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
5
perfect device
on April 26, 2026
Posted by: carmelqueen
[This review was collected as part of a promotion.] It's the best phone ever. The camera is awesome. I would rate this phone 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small phone, big personality
on April 27, 2026
Posted by: FlipWithNia
[This review was collected as part of a promotion.] I’ve been using the Galaxy Z Flip7 for a little bit now and I’m honestly obsessed. The fact that it literally folds in half still feels cool every time I close it, not even going to lie. It’s super easy to carry around and fits in basically anything, which I didn’t realize I needed until now.
I use my phone for everything—watching shows, scrolling, texting, school stuff—and it keeps up with all of it without feeling overwhelming. The outer screen is one of my favorite parts because I can check notifications or change music without even opening the phone, which saves me from getting distracted every five seconds.
The camera is really good, and being able to prop the phone up on its own for pictures or videos is actually so convenient. No more awkward balancing or asking someone to take a picture for me.
Galaxy AI is also a nice touch. It helps make things quicker and smoother, especially when I’m multitasking or trying to stay organized during busy days.
Overall, this phone just fits my lifestyle. It’s cute, practical, and actually makes using my phone feel a little more fun again. I didn’t expect to care this much, but here we are.
I use my phone for everything—watching shows, scrolling, texting, school stuff—and it keeps up with all of it without feeling overwhelming. The outer screen is one of my favorite parts because I can check notifications or change music without even opening the phone, which saves me from getting distracted every five seconds.
The camera is really good, and being able to prop the phone up on its own for pictures or videos is actually so convenient. No more awkward balancing or asking someone to take a picture for me.
Galaxy AI is also a nice touch. It helps make things quicker and smoother, especially when I’m multitasking or trying to stay organized during busy days.
Overall, this phone just fits my lifestyle. It’s cute, practical, and actually makes using my phone feel a little more fun again. I didn’t expect to care this much, but here we are.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone glitches alot its my second flip phone!
on April 27, 2026
Posted by: Vidabella12
[This review was collected as part of a promotion.] Not much to tell my first flip i had all of the sudden when I opened it the screen just had a bunch of lines it was never dropped or improperly handled and to get a new flip phone costing me money and now with this one that I have it glitches alot the screen gets stuck and I have to restart.
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hey Vidabella12, thank you for taking time out of your day to share your experience of your Samsung Galaxy Z Flip7 with us. We know how important the uninterrupted usage of your device is to you every day. We have provided links to resources to help you troubleshoot the freezing and display response you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features
on April 27, 2026
Posted by: Fredgman
[This review was collected as part of a promotion.] It's a good device, I like all the features. It has everything I need out of a phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is do sleek and convenient
on May 1, 2026
Posted by: LoveMyGalaxy
[This review was collected as part of a promotion.] The Galaxy AI is so convenient. It is fast, accurate and good for everything I need to know about. I use mine for my small business. Galaxy AI helped from the ground up. I used it for my business plan, funding, advertising and marketing etc.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product's resolution quality is top notch.
on May 3, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Initially I requested the phone for work but after continued use I have to say that the phone is superb. So much so that I'm thinking of switching the flip 7 to my personal
Value
4
Written by a customer while visiting Samsung US
Posted by: Real tester
from NC
Expertise:Expert
Verified Purchase:Yes
Great idea but cannot handle any kind of load without over heating and causing charge issues. Bad idea not to go with premium chip knowing there wasn't any room for a vapor chamber!!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
3
Response from Samsung USBy R&R Team, May 5, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy Z Flip7 with us. We understand how disappointing it can be when your device is not meeting your expectations in functionality. We have shared links to troubleshooting guides to help you maintain the optimal temperature of your device, and adjust the refresh rate for faster loading speeds. We have also provided a linkt o the Samsung Support Team to offer additional assistance if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Battery issues
on May 13, 2026
Posted by: Nydia
Overall I love the phone. From its amazing features to its compact size. I purchased the phone september 29, 2025. I havent had any issues with the screens. However I have had issues with the phone overheating for awhile. I believe it was due to the battery because it started to die faster over time. On may 10, 2026 it just completely shutoff even though it had a charge and I wasnt using it. Since its still in warranty I called samsung and they assited me with the process to mail it in for repair services. I just switched from having Iphones for the past 15yrs, and my last phone i had for 4yrs. So its not the best first impression with a samsung phone. But im hoping they can resolve the issues and get my phone working and back to me quickly. Fingers crossed because I really loved my little coral red phone.
Response from Samsung USBy R&R Team, May 14, 2026
Hey there Nydia, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We understand how important the uninterrupted and prolonged usage of your device is to you every day. We have provided links to resources to help you with the temperature and battery life of your device. We have also shared a link to the Samsung Support Team to assist you with any updates, or if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US