Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(2,184 Reviews)
Rating breakdown 2,184 reviews
5 Stars
1,716
4 Stars
337
3 Stars
78
2 Stars
24
1 Star
29
87%of customers recommend this product.
(
186 out of
214)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
3
Screen Issues
on April 17, 2026
Posted by: Xentipedes
[This review was collected as part of a promotion.] Loved my phone in the beginning. It's very unique but it's special feature is also unfortunately it's downfall. There's a small dip in the middle of the screen that's only visible when light hits it a certain way which isn't an issue for me. However, over time with folding the phone closed over and over again, the screen suddenly cracked, even though i hadnt even dropped it. The inner screen suddenly glitched along the fold line and the outer screen showed signs of broken glass. The pixels on the screen slowly come out of service everyday since the initial crack. Love my phone but the folding part needs more work.
Value
3
Response from Samsung USBy R&R Team, April 20, 2026
Hello Xentipedes, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to review any and all options available to you for a resolution. We have also provided a link to an article with recommendations we find helpful to our customers to care for this unique device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Too Delicate!
on April 18, 2026
Posted by: Retired in Nevada
I have a good track record w/ phones [my last 2 lasted over 5yrs w/ no damage].
The Flip 7 is so so DELICATE! I'm on my 3rd in 6 MONTHS!
It is a cute, gimmicky phone--- thank goodness i got the INSURANCE! :/
The Flip 7 is so so DELICATE! I'm on my 3rd in 6 MONTHS!
It is a cute, gimmicky phone--- thank goodness i got the INSURANCE! :/
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Retired in Nevada, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy Z Flip7 with us. We completely understand how important it is to feel confident in the durability of your device. We have provided a link to an article that helps our customers care for this unique design. We have also shared a link to the Samsung Support Team if you have questions, or are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features & Versatile
on April 20, 2026
Posted by: Dinha4
[This review was collected as part of a promotion.] The new Galaxy Z Flip 7 is super versatile and efficient. I love having the power of an android phone that can fold, still allow me to do what I need with it closed, and when I need, I can open for the full power of a big screen. The features are great, has great battery life and the Galaxy AI features are also very useful. Allowing me to edit pictures, helps me to write better emails find things online and much more. The screen holds up great even with extensive use. I absolutely love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent improvements over the years, love it
on April 22, 2026
Posted by: Bigdog
[This review was collected as part of a promotion.] Excellent improvements over the years, love the new flip 7
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing!!!
on April 23, 2026
Posted by: JPdagoat
[This review was collected as part of a promotion.] I love it because it's easy to use and it's an old school flip phone style android that I absolutely love!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
perfect device
on April 26, 2026
Posted by: carmelqueen
[This review was collected as part of a promotion.] It's the best phone ever. The camera is awesome. I would rate this phone 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features
on April 27, 2026
Posted by: Fredgman
[This review was collected as part of a promotion.] It's a good device, I like all the features. It has everything I need out of a phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Makes a wonderful gift
on April 28, 2026
Posted by: Anb4eva
from New York
Expertise:Expert
Bought this phone as a birthday present for my wife and she loves it,she usually hates upgrading her phone because of the transferring of her stuff but the interface made it easy as pie,she love the battery life and ergonomics of the phone when it's folded also she likes that she can customize it with different cases to improve the durability of the phone. It also has decent brightness for a phone that closes onto itself. She's happy and im happy. It was a great purchase.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US