Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(2,782 Reviews)
Open Ratings Snapshot
Rating breakdown 2,782 reviews
5 Stars
2,138
4 Stars
465
3 Stars
106
2 Stars
30
1 Star
43
84%of customers recommend this product. 
(
196 out of 233
)
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Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
Galaxy Z Flip 7
on January 4, 2026
Posted by: Anonymous
from Arkansas
Verified Purchase:Yes
At first I did not like all the redundancy
and all the many settings and unneeded apps. After some time I learned all it will do.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hello there Jane Smith, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are happy to hear that after a bit of a learning curve you are pleased with your device. We have provided a link to the complete manual for your device to help you discover the full capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone for a good price
on January 2, 2026
Posted by: Gearhead43
from Gainesville, Ga.
Verified Purchase:Yes
Good phone with a great display and hinge system that should go the extra mile. However, the CPU isn't a Snapdragon and the performance shows. Camera system is good For the price it was purchased at , it could use a Snapdragon CPU / chipset
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 12, 2026
Hi Gearrhead43, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are so happy to hear that you are enjoying the display quality and design of this device. We have provided a link to an article to help you maximize the processing capabilities of your device. We have also provided a link to the Samsung Support Team to assist you if have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Super fun!
on January 2, 2026
Posted by: Shizuka
from Hawaii
Expertise:Expert
Verified Purchase:Yes
This phone brings me back to the pre-smartphone era where every new phone I got actually felt fun! The large cover screen in combination with Good Lock means there are days I don't even need to open my phone at all. The inner screen does still have a noticeable indentation once you've used it for a few days -- I thought it would really bother me but I just forget about it after using it for a minute or so. I've had it for about a month and the hinge feels good and doesn't make any sounds. I do worry about the longevity with so many moving pieces and delicate inner screen, but it's hard to imagine ever going back to a slab phone after this.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hi there Shizuka, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Z Flip7 with us. We are happy toh ear that you are enjoying the design and usage of your new device. We have provided a link to an article to help you with the peace of mind you are seeking for the durability of your device. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the size
on January 2, 2026
Posted by: Nick
from So Burlington vt
Verified Purchase:Yes
IT WORKS WELL FOR ME. A little heavy with the cover samsung makes it easy to use
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hi Nick, we appreciate your feedback on your Samsung Galaxy Z Flip7. We couldn't be happier to hear that you are pleased with the functionality and usage of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Network issues
on January 2, 2026
Posted by: Srik
Expertise:Intermediate
Verified Purchase:Yes
I have been having consistent network drops with my new phone, specially WhatsApp. Never had this problem with my previous S23 ultra. Otherwise the phone is comfortable.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 2, 2026
Hi Srik, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important the reliable connection of your device to your carrier is to you every day. We have provided links to a few troubleshooting guides to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not what I expected
on January 1, 2026
Posted by: Sandy
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
This is a good phone for a teenager ..but for an adult its not as expected. If I could exchange for something else I would
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 2, 2026
Hi Sandy, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Z Flip7 with us. We know our customers have a range of needs and wants from their chosen device, and we do our best to provide a range of options to align to these differences. We have provided a link to the complete manual for your device to help you fully discover the capabilities of this device. We have also shared a link to the Samsung Support Team if you are interested in discussing options available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Device
on January 1, 2026
Posted by: NCK360
from Nashville
Expertise:Expert
Verified Purchase:Yes
Horrible device. Not worth the money
Im not happy with the service I was provided. The trade in program needs to be restructured
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hello NCK360, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when you have a new device that is not operating as expected. Without knowing what features are causing you frustration with your device, we have provided links to the full manual for your device, and to the Samsung Support Team to help you have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Flip 7
on January 1, 2026
Posted by: Leeran
Verified Purchase:Yes
Excellent phone... love the compact size when folded...
Impeccable screen...
Response from Samsung USBy R&R Team, February 11, 2026
Hi there Leeran, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We couldn't be happier to hear that you are having an amazing experience with your device, and that you love the size and display of your device. We have provided links to resources to help you discover additional capabilities on your device, align the settings to your preferences, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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