Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Average customer rating
4.7
(2,701 Reviews)
Rating breakdown 2,701 reviews
5 Stars
2,080
4 Stars
448
3 Stars
101
2 Stars
29
1 Star
43
84%of customers recommend this product.
(
196 out of
233)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (Verizon)
Customer Rating
4
FLIP 7 GALAXY FLIP 7 WITH GALAXY AI
on March 22, 2026
Posted by: Whiteboy236
[This review was collected as part of a promotion.] One of the best devices I've ever owned especially with Galaxy Ai makes it even better hands down best devices on the market
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I was apprehensive
on March 21, 2026
Posted by: nhmichelle
[This review was collected as part of a promotion.] I was apprehensive at first due to all the problems people with Fold had experienced. I have now had it for over a year and have had no problems. It is a robust phone and updates to add things like Galaxy AI occur regularly. Overall, a very nice little phone that has and does what I need.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
ZFlip and its great features.
on March 21, 2026
Posted by: Dollface
[This review was collected as part of a promotion.] I’ve been really impressed with how my Samsung device fits into my everyday life. One of my favorite features is Galaxy AI—it makes everything feel smarter and more efficient. I use it daily for quick searches, organizing my schedule, and even helping me write messages faster when I’m busy.
For entertainment, I stream movies and shows all the time, and the display quality is amazing—super clear and vibrant. Gaming is also smooth with no lag, which makes a big difference when I’m trying to relax. I even use it to keep up with sports, whether I’m watching highlights or checking scores on the go.
On the work and school side, it helps me stay organized with notes, reminders, and quick access to documents. Multitasking is easy, and I can switch between apps without slowing down.
Overall, my Samsung device really keeps up with my daily routine—from productivity to entertainment—and Galaxy AI just takes it to another level by making everything faster and more convenient.
Value
5
Written by a customer while visiting Samsung US
Posted by: ANDRES
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
Very responsive and helpful. Keep you updating of any issue
Performance
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool features like being a flip phone
on March 21, 2026
Posted by: Kandicerose
[This review was collected as part of a promotion.] Cool features like being a flip phone and all, but the more yiu flip it the more it seems less trustworthy. Like the screen stopped working quickly because of a tiny price of something magnetized to it and it being flipped shut. And the battery was junk also.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Zflip is ok
on March 21, 2026
Posted by: Specks
[This review was collected as part of a promotion.] The fact that this device can be folded is great. Pretty much has all the same the other Samsung devices. Have not used AI features. The screen did go black, and needed a replacement, which I found out is a problem with the folds. Due to this I could not make sure all things were backed up including my watch, for which I lost all my apps.
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi Specks, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy Z Flip7 with us. We are happy to hear that you are pleased with the folding design and features available on your devce. We have provided a link to an article to help you with the durability of your device and give peace of mind. We have also provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
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Written by a customer while visiting Samsung US
Customer Rating
5
This fund's awesome and does everything
on March 21, 2026
Posted by: Skin2skin
[This review was collected as part of a promotion.] I went from my phone to the Galaxy Flip seamlessly. I love it Galaxy. A I is amazing and i'm really glad to be part of the samsung team
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible screen
on March 21, 2026
Posted by: SamsungLover
from Germantown, MD
Expertise:Expert
I couldn't wait to upgrade to the flip 7...I fell in love with my flip phones. Until I dropped it one time and the top half of my screen went out. Purchased a replacement. THE new phone was sitting on my bed, I was taking some items from my bag and my blistex fell from my hand and hit my phone, it was the softest hit, screen damage again. I am truly truly annoyed. Samsung, I need you to make this screen a little tougher. Its not like I can go get a new screen. I have to pay the fee for a replacement phone.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R Team, March 23, 2026
Hey SamsungLover, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to help you review any and all options available to you and work towards the best option for a resolution for you. We have also provided a link to an article to help you best ensure the durability and care of this unique device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US