Customer reviews from PetSafe
PetSafe - Guardian GPS 2.0 Dog Fence + Tracking - Black
Average customer rating
3.9
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
61
4 Stars
29
3 Stars
16
2 Stars
8
1 Star
12
46%of customers recommend this product.
(
12 out of
26)
Customer Reviews for PetSafe - Guardian GPS 2.0 Dog Fence + Tracking - Black
Posted by: Andersw83
Gender:Male
Verified Purchase:Yes
Doesn't even phase my pup with static or vibrate. She is a 100 lbs german shepherd
Response from PetSafeBy PetSafe® Product Support, December 11, 2025
We're sorry to hear your shepherd has not yet responded to this system!
It is crucial to mention first that it is the training steps that assign meaning to the correction- without fully understanding those steps, dogs may disregard the sensation, as they have not yet learned the desired behavior to do when the collar activates. So that we can discuss which training steps you've started and troubleshoot other factors that can affect response, please be with your system and reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
It is crucial to mention first that it is the training steps that assign meaning to the correction- without fully understanding those steps, dogs may disregard the sensation, as they have not yet learned the desired behavior to do when the collar activates. So that we can discuss which training steps you've started and troubleshoot other factors that can affect response, please be with your system and reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: MMiller
from SC in a rural wooded setting on 2 acres.
Gender:Male
Verified Purchase:Yes
We love collars, location ability, and batteries. So far it has exceeded our expectations.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, January 7, 2026
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Posted by: Pups need freedom
from Northern Nevada
Gender:Male
Verified Purchase:Yes
Could have been 5 stars. Does what it’s supposed to do. Had a much more expensive gps fence until my pup lost the collar. That was a couple years ago, the find my dog feature did not work well (on the old one) in my area. My pup has been bold lately, so I needed to do something and I tried this collar. I’m on 40 acres and I want my pup to have access to all of it. My training wasn’t hard since it was just a refresher for her. The location feature is way better than it was with my other collar. I know this because of my single complaint. First day I let her go completely without watching, she lost her collar, which I found with the location feature. The collar strap is a cheap rubber thing that relies completely on the tail keeper buckle to keep it from loosening up, nothing on the male buckle like every other collar of any type I’ve ever owned. I rigged the issue with strips of tape on both sides of the buckle, but I should not have had to.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
1
JUNK
on January 23, 2026
Posted by: Nikkilots
Absolute junk. Will not update. “Fence” randomly moves 10-15 feet in each direction. Can’t reach as far as advertised. Do not recommend
Written by a customer while visiting PetSafe
Posted by: Luckydog
from West Central Al
Gender:Male
Verified Purchase:Yes
I find it very unreliable. Even with gps reception reading as good, the gps tracking is too slow to update location and is innaccurate compared to app that is used to setup fence boundaries.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 27, 2026
We're sorry to hear you had difficulty using this system at your location!
We can see that our team spoke with you about this directly, and a GPS fence was unfortunately not the best fit for your location due to heavy tree coverage. Though this system can be a good solution for many locations, GPS systems are not recommended for areas with heavy tree coverage, as this will often lead to greater boundary variation. We're so sorry for any misunderstanding.
We hope our wireless fencing system will be a better fit for you and your dog! If you have any questions while setting it up and training your dog, please don't hesitate to get in touch with our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We can see that our team spoke with you about this directly, and a GPS fence was unfortunately not the best fit for your location due to heavy tree coverage. Though this system can be a good solution for many locations, GPS systems are not recommended for areas with heavy tree coverage, as this will often lead to greater boundary variation. We're so sorry for any misunderstanding.
We hope our wireless fencing system will be a better fit for you and your dog! If you have any questions while setting it up and training your dog, please don't hesitate to get in touch with our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Kimi's dad
Verified Purchase:Yes
Great idea and generally functions well, holds a charge well and my dog seems comfortable with it. The issue I have been having is that intermittently the app will not allow me to change fences. The last time it happened after the collar timed out on one fence and when I moved our dog to another fence her location did not register. It eventually sorted itself out but it has happened multiple times and it is frustrating.
Response from PetSafeBy PetSafe® Product Support, February 23, 2026
We're sorry to hear you've had difficulty using this collar for your dog!
It is crucial to mention that to change fences, you would need to have the collar off your dog and with you at the charging base. Fences cannot functionally be changed while your dog is on the move/outside of one fence. We're so sorry for any misunderstanding.
If you follow this process and still have difficulty changing fences, please reach out to our live support specialists. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
It is crucial to mention that to change fences, you would need to have the collar off your dog and with you at the charging base. Fences cannot functionally be changed while your dog is on the move/outside of one fence. We're so sorry for any misunderstanding.
If you follow this process and still have difficulty changing fences, please reach out to our live support specialists. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Written by a customer while visiting PetSafe