Customer reviews from PetSafe
PetSafe - Guardian GPS 2.0 Dog Fence + Tracking - Black
Average customer rating
4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
60
4 Stars
28
3 Stars
15
2 Stars
7
1 Star
10
43%of customers recommend this product.
(
10 out of
23)
Customer Reviews for PetSafe - Guardian GPS 2.0 Dog Fence + Tracking - Black
Posted by: WIM1
from North Carolina
Verified Purchase:Yes
I have had issues with connectivity, but I believe it is due to the trees around are property. Other than that, it has been a great investment.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, September 27, 2025
Thank you for sharing your experience!
Written by a customer while visiting PetSafe
Posted by: KC's mom
Gender:Female
Verified Purchase:Yes
The collar seems to work well overall, but training and setting up the fence boundary was challenging because the beep is too quiet to hear. There is no volume or tone adjustment for the beeping.
Response from PetSafeBy PetSafe® Product Support, October 1, 2025
We appreciate you sharing this concern with us! It is important to mention that this tone is high pitched by design, as this puts it at a tone and pitch that is best for our dogs to hear. This does mean that it may be very faint or inaudible to some customers. We're so sorry for any inconvenience this may cause. For setting up the boundary, we recommend using the test light tool that comes with your collar; this allows you to see where the collar activates and get a good idea of the range where the boundary is falling before beginning training with your dog. If you have any further questions about training your dog or there's anything else we can help you with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Larmo
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great lines are so close gps coverage collar is perfect size
Response from PetSafeBy PetSafe® Customer Care, October 14, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting PetSafe
Posted by: Lynner
from New York and Canada
Gender:Female
Verified Purchase:Yes
Great product, so far. We had issues uploading the product initially, however the support from the company was AMAZING!! It’s now easy to use, adjustments for corrections are simple and safe. The area our baby is confined and all are happy.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, October 16, 2025
Thank you so much for sharing your experience! We love to hear how helpful our team has been and that everything is working smoothly!
Written by a customer while visiting PetSafe
Posted by: Slmusic
Gender:Female
Verified Purchase:Yes
I could not get out of lost pet mode and now the whole app is messed up. It was working great to this point and I loved it but now I can’t get it recognize my email to reset it.
Response from PetSafeBy PetSafe® Product Support, October 20, 2025
We're sorry you're currently experiencing difficulty with your app!
Though there was an issue with logging in to the app over the past weekend, this has now been resolved.
If you have any further difficulty after logging in, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Though there was an issue with logging in to the app over the past weekend, this has now been resolved.
If you have any further difficulty after logging in, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
2
Won't Stay connected
on November 2, 2025
Posted by: MRutledge
We've had this collar for a few months now and it will not stay connected to the app. I cannot track my dog in real time.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 4, 2025
We are sorry to hear you are having trouble with the connection of your pup's collar. Our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379
Written by a customer while visiting PetSafe
Posted by: Felica
from MS
Gender:Female
Verified Purchase:Yes
The collar will not stay connected. I keep having to reset the entire system which takes forever. I want to be able to charge it and put it on him and it work. However it does not. When I take it off of charge the app on my phone only says charged. I'll turn it off and back on, nothing. I end up having to remove the collar and add it back to work again. But then once I charge it again it will not connect and go live. I need something quick and easy. This is not. Also it came with no instructions. All the instructions I have had to look up online.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 7, 2025
Hello Felica, we are sorry to hear you are having trouble with the collar. Our team would love to help resolve these issues with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379
Written by a customer while visiting PetSafe
Posted by: Robert Aertker
Verified Purchase:Yes
The application for the device is very straightforward, user-friendly and easy. It is also fairly accurate in terms of Geo positioning, but can be a little quirky if you’re trying to have a very definitive boundary. But if you’re not worried about that level of precision. I think it’s a good aspect of the product.
I am worried about the fact that my dog wore the third time and he was able to somehow get it off. I think the mechanism to keep it on, it needs some work. It was a simple clip on collar. The dog was then able to manipulate it off after I ensure that it was on securely and he was able to chew it up and now it is not waterproof. I would imagine he was able to chew off the rubber coating.
I also really like the fact that she can use multiple lots/fences in Case if you want to go home or to the camp or to someone else’s house and immediately have it set up. Nice design.
Overall, I think it is a good concept a good product. I think the product needs to be a little bit sturdier to keep on the pet. I’ll leave that to the company.
Written by a customer while visiting PetSafe