Customer reviews from PetSafe
PetSafe - Guardian GPS 2.0 Dog Fence + Tracking - Black
Average customer rating
4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
60
4 Stars
28
3 Stars
15
2 Stars
7
1 Star
10
43%of customers recommend this product.
(
10 out of
23)
Customer Reviews for PetSafe - Guardian GPS 2.0 Dog Fence + Tracking - Black
Customer Rating
1
3 hours in the hot humid summer weather
on July 13, 2025
Posted by: jack251
from Montgomery county VA
Gender:Female
This wasted 3 hours of my son's and my life.
The dog collar was going off along a fence line 3 feet in so we moved it a few feet. Obviously not the actual fence. Then we would have to go back upstairs to sync the new location to the transmitter. We'd go back and check it again. Lo and behold! Was it only off 1 foot? No. We walked on the other side of the fence and now it was 4' on my neighbor's property.
That was ONE fence line. We ha 7 stretches of fence.
The dog collar was going off along a fence line 3 feet in so we moved it a few feet. Obviously not the actual fence. Then we would have to go back upstairs to sync the new location to the transmitter. We'd go back and check it again. Lo and behold! Was it only off 1 foot? No. We walked on the other side of the fence and now it was 4' on my neighbor's property.
That was ONE fence line. We ha 7 stretches of fence.
Ridiculous!! How would my dogs ever understand " Here it is, no it's gone. There it is, nope".
My husband bought this because he didn't want the work of an in ground fence. Hahaha.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe®, Customer Care, July 13, 2025
We're so sorry to hear there have been some uncertainties with your pup's boundary lines. Our dedicated support team would be more than happy to discuss these matters with you further and determine how we can help to get you and your pup up and running! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST at 1-866-738-4379 or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: Butler
Verified Purchase:Yes
It has great potential but it won’t stay connected to cell signal which has allowed my dog to be outside the set perimeter. The collar loosens easily by itself, I make it tight and by end of day it’s loosened. The rubber on the collar where the antenna is, has broken already in less than a month. Perimeter seems finicky, it’ll alert my dog sometimes and sometimes not until he’s well past the perimeter.
Response from PetSafeBy PetSafe® Customer Care, July 15, 2025
We are sorry to hear you are having connection and collar issues with your system. Our team would love to help resolve this with you. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
4
Modern
on July 16, 2025
Posted by: camildisla_2939
[This review was collected as part of a promotion.] When I saw this campaign, I was excited to try these tracking collars for my pet. I know PetSafe is a very prestigious brand, so I wanted to try them. At first glance, the collar seems durable and resistant; the battery lasts quite a while; I only charge it every 15 days for it to work properly. My pet doesn't seem to like the collar; she tries to remove it whenever she can. Perhaps it's because of the uneven surface on the small current electrodes; she feels uncomfortable. It has a great range for tracking my pet, but it seems the shock is too strong for her. She seems scared and doesn't even want to go near the garden; she stays in her bed. I think I'll continue with my traditional collar; my pet hasn't been the same since she's been wearing it.
Written by a customer while visiting influenster.com
Posted by: Anonymous
from Bethesda, MD
Gender:Male
Verified Purchase:Yes
The setup was easy and I was really excited. I created my fences without issue. The challenge started when I let my dog outside wearing the collar. The system is slow to update the gps location, my dog was outside for 10 minutes, away from my house, and yet the map on my phone showed her as though she was still inside. She would go into the front yard, back yard, it didn’t matter. The gps was either wrong or so slow to update. I’m not sure why this is, my phone was connected to the collar via Bluetooth AND there were two bars of LTE. That said, the LTE connection is not reliable and would fluctuate from no signal to 2 bars, never more. The guardian is not seeming like something I can trust to secure my dog.
That said, cellular signal is pretty bad in general in my area, but I expect more from the GPS.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 17, 2025
Hello Andy, thank you for sharing your experience with us. Our team would love to help you with this issues you have been experiencing. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
3
Meh okay
on July 17, 2025
Posted by: morgand272_8763
[This review was collected as part of a promotion.] I wanted to give this product ample time to try before I reviewed it. It's definitely a learning curve for both dog and owner. Learning how to set the lines on your property etc. don't expect to have it set up quickly. Also, I've had connectivity issues where the collar wasnt beeping when my dog approached the "fence". I have a golden retriever who responded quickly to the training & who would never run away anyways. I don't think I would trust it if my dog was likely to try and run. I'll keep experimenting with it but overall it's just okay
Response from influenster.comBy PetSafe® Customer Care, July 18, 2025
We are sorry to hear you and your pup are having a tough time with the system. Our team would love to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Posted by: Brandon O
from Kansas
Gender:Male
Verified Purchase:Yes
The best GPS signal I have seen is listed as fair. The app or collar lags. My dog is in a different position then what the app is showing almost constantly.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 21, 2025
Thank you for reaching out and sharing your experience Brandon, we are sorry to hear you are experiencing issues with your dog's tracking. Our team would love the opportunity to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Great for fence less yard!
on July 22, 2025
Posted by: brennah21_366
[This review was collected as part of a promotion.] This is a great option for a fence less yard. I found the app easy to use and setup simple. So far has withstood the Florida heat and summer showers. Battery lasts longer than expected and allows our dog to roam the entire yard without worry.
Response from influenster.comBy PetSafe® Customer Care, July 22, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Posted by: Steve s
from MD
Gender:Male
Verified Purchase:Yes
Collar seems to work most of the time. I have trouble keeping it sized correctly as it always loosens. The collar seems to keep GPS pretty good in terms of knowing where the boundary is, however it doesn't always show up correctly on my phone / map, which makes it hard to trust. I also don't like the fact that it doesn't have a call back option like other collars. It also always tells me on the app that the battery is at 100% even when it hasn't been charged for days. However, at the same time I'll get a notification from the app telling me it when the battery is low and has hours left. All in all it's not a bad collar, it's just not perfect. Not sure yet if it's worth paying extra for a different collar.
Response from PetSafeBy PetSafe® Customer Care, July 30, 2025
Thank you for sharing your feedback with us. We are sorry to hear of some of the issues you are experiencing. If you would like our team would love to help you with this. You can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe